SureStay by Best Western Massena

Hotel with free parking, in the vicinity of Harte Haven Shopping Center

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

33-inch flat-screen TV with cable channels, TV

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) | Living area | 33-inch flat-screen TV with cable channels, TV

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Living area | 33-inch flat-screen TV with cable channels, TV

Desk, laptop workspace, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet friendly
24/7 front desk
Housekeeping
Air conditioning
Free WiFi
Parking included

Explore the area

15054 State Highway 37, Massena, NY, 13662

Massena Town Beach
‪6 min drive‬
Harte Haven Shopping Center
‪6 min drive‬
Upper Canada Village
‪58 min drive‬
Massena, NY (MSS-Massena Intl.)
‪13 min drive‬

Room options

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Sleeps 5
2 Queen Beds

Standard Room, 1 Queen Bed, Non Smoking

Sleeps 2
1 Queen Bed

Standard Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Sleeps 3
1 King Bed

Standard Room, 1 Queen Bed, Accessible, Bathtub

Sleeps 2
1 Queen Bed

About the neighborhood

Massena

SureStay by Best Western Massena places you 3.2 mi (5.1 km) from Harte Haven Shopping Center. The 45 rooms at this hotel include refrigerators, microwaves, and coffee makers.

What's nearby

Timequest Mini Golf - 5 min drive - 3.7 miles
Massena Town Beach - 6 min drive - 3.0 miles
Harte Haven Shopping Center - 6 min drive - 3.9 miles
Eisenhower Locks - 13 min drive - 9.1 miles
Upper Canada Village - 58 min drive - 42.3 miles

Getting around

Cornwall Station - 30 min drive
Massena, NY (MSS-Massena Intl.) - 13 min drive

Restaurants

‪Pizza Hut - ‬6 min drive
‪Jimmy's Restaurant - ‬46 min drive
‪McDonald's - ‬4 min drive
‪McDonald's - ‬9 min drive
‪Taco Bell - ‬9 min drive

About this property

SureStay by Best Western Massena

Hotel with free parking, in the vicinity of Harte Haven Shopping Center

Guests staying at SureStay by Best Western Massena enjoy free WiFi in public areas, a terrace, and a picnic area. There's free parking, and an airport shuttle (available on request) for USD 20 per person one-way. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include barbecue grills and a vending machine.

Guests can expect free WiFi and 33-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.

Languages

English, French, Hindi

Similar properties

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Breakfast included
Parking included
Free WiFi
Air conditioning

$95 nightly

Aug 27 - Aug 28

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
Free secured, uncovered self parking on site
RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available

Family friendly

In-room microwave
In-room refrigerator

Conveniences

24-hour front desk
Vending machine

Guest services

Housekeeping (daily)

Outdoors

Barbecue grill
In a nature reserve
Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Braille/raised signage
Front entrance ramp
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk (37 inches high)
Wheelchair-accessible van parking

2 floors
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Designer toiletries
Hair dryer
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

33-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator

Air conditioning
Desk
Desk chair
Free local calls
Iron/ironing board
Laptop workspace
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 30.00 per pet, per day, plus a deposit of USD 150 per stay
2 total pets
Pets may not be left unsupervised
Certain rooms only
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Up to 2 kids 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 25 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 20 per person (one-way)
Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
Pet deposit: USD 150 per stay
Pet fee: USD 30.00 per pet, per day
Service animals are exempt from fees
Rollaway bed fee: USD 25 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Check-in: 3 PM—-3:00 AM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

There are no elevators.
No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Massena

Econo Lodge Massena Hotel

Massena Econo Lodge

Econo Lodge Massena Hwy 37

Surestay By Massena Massena

SureStay by Best Western Massena Hotel

SureStay by Best Western Massena Massena

SureStay by Best Western Massena Hotel Massena

Frequently asked questions

What is there to do around SureStay by Best Western Massena?

This hotel is located in Massena within a short 20-minute walk of Grasse River. You'll also find Saint Lawrence River and Massena Town Beach within a short drive.

How much does it cost to stay at SureStay by Best Western Massena?

As of Aug 12, 2025, prices found for a 1-night stay for 2 adults at SureStay by Best Western Massena on Aug 18, 2025 start from $102.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay by Best Western Massena?

Yes, secured self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does SureStay by Best Western Massena include a casino?

No, SureStay by Best Western Massena doesn't have a casino.

Is there an indoor pool at SureStay by Best Western Massena?

No, there is no indoor pool at this hotel.

What do couples enjoy most about SureStay by Best Western Massena?

Amenities at this hotel that appeal to couples include a nature reserve and a 24-hour front desk.

Are there hot tubs at SureStay by Best Western Massena?

No, there isn't a spa tub at this hotel.

Does SureStay by Best Western Massena have a restaurant that serves breakfast?

SureStay by Best Western Massena offers breakfast for a surcharge though there is no restaurant.

Does SureStay by Best Western Massena allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay by Best Western Massena for a fee of USD 30.00 per pet, per day. A deposit of USD 150 per stay is collected.

Are there connecting rooms at SureStay by Best Western Massena?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to SureStay by Best Western Massena?

The closest major airport to SureStay by Best Western Massena is Massena, NY (MSS-Massena Intl.), which is 6 mi away (13 minutes by car).

Can I book a room with a balcony at SureStay by Best Western Massena?

No, there aren't any guestrooms with balconies at SureStay by Best Western Massena.

SureStay by Best Western Massena Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Excellent

Mark

Traveled with family and small children

Apr 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder

Stayed 1 night in Apr 2025

8/10 Good

Michael

Business traveler

Feb 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s Quiet and the price is reasonable for the rooms

Stayed 1 night in Feb 2025

10/10 Excellent

Raychel

Dec 15, 2024

Stayed 1 night in Nov 2024

6/10 Okay

Lawrence

Nov 28, 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Heidi

Oct 19, 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Randy

Oct 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff pleasant

Stayed 2 nights in Oct 2024

10/10 Excellent

Tatiana

Oct 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

6/10 Okay

Cindy

Traveled with family

Oct 7, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Oct 2024

8/10 Good

Naza

Traveled with family

Oct 7, 2024

Liked: Cleanliness, staff & service

The rooms were very clean, and the staff was friendly. Checking in and checking out was easy. It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.

Stayed 2 nights in Oct 2024

10/10 Excellent

Melissia

Traveled with family

Oct 6, 2024

Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.

Stayed 2 nights in Oct 2024

8/10 Good

Keistina

Traveled with family

Oct 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

6/10 Okay

Vicci

Traveled with partner, Traveled with pets

Oct 5, 2024

Liked: Cleanliness, staff & service

Property was clean and good for it age, proprty is dated

Stayed 1 night in Oct 2024

6/10 Okay

Kathi

Sep 25, 2024

Liked: Cleanliness

Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.

Stayed 1 night in Sep 2024

10/10 Excellent

James

Sep 23, 2024

Stayed 1 night in Sep 2024

8/10 Good

Vincent

Sep 14, 2024

Stayed 1 night in Aug 2024

2/10 Terrible

fnu

Aug 31, 2024

Disliked: Staff & service, property conditions & facilities

staff is very rude

Stayed 1 night in Aug 2024

8/10 Good

Alan

Traveled with family

Aug 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly bunch of folks. Stay at this place for value, safety and comfort.

Stayed 3 nights in Jul 2024

10/10 Excellent

Cynthia

Jul 31, 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Traveled with partner

Jul 28, 2024

Beautiful room very helpful with any questions I would come back enjoy my visit

Stayed 1 night in Jul 2024

10/10 Excellent

Yann

Business traveler

Jul 28, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.

Stayed 2 nights in Jul 2024

10/10 Excellent

Tammy

Traveled with partner

Jul 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.

Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Jul 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet

Stayed 3 nights in Jul 2024

8/10 Good

Verified traveler

Jun 9, 2024

Liked: Staff & service

We have stayed at this hotel previously and have no issues. The room was comfortable and the staff was pleasant. The only problem we had this weekend was the price gauging due to the weekend. There was no reason to more than double the room price. That was taking advantage of the clients. That shows a lack of integrity and greed is more important then your clients.

Stayed 3 nights in May 2024