The rooms were spacious and clean. Check in was quick and simple.
It was ok. Reserved this spot more than several times in the past year. Pool has always been closed due to renovations. And they don’t tell you that on your reservation. You still pay full price. This time, pool is up and running but you cannot use it due to Covid. There’s only 3 other vehicles in the parking lot. This time around, we don’t bring any of our toiletries due to limited packaging space. Called the hotel ahead to make sure we could get this upon arrival. They stated yes!! We have all that!! Get there; have to beg for extra towels; are given two. They ran out of toothbrushes, conditioner and coffee pods. Girl had to search the building for supplies and housekeeping and management are not around. Had to ask for silverware, plates, napkins for our dinner that we had delivered. She went on a search for that also. Pulled the fridge out in our room to turn it on to put our drinks and food in; CAKED with dust, spider webs, crumbs, etc... My bed looked like it had spots on the sheets and two hairs. Can’t make this up!!! Toilet clogs at 3 o’clock in the morning; no plunger on-site!! The shower curtain smelled musty and moldy. We had to preorder our breakfast. We ordered; strawberry yogurt, banana, water, blueberry muffins, bagels come with; peanut butter, butter, cream cheese, jelly. next day, go get the breakfast at desk in to go bags. They’re out of peanut butter, cream cheese, blueberry muffins, and don’t pack silverware, napkins. Discover this in our room.
gentleman running the breakfast room was on top of things, cordial and extremely diligent to cleanliness. An employee with a great attitude is wonderful to see.
They are in the process of upgrading the hotel. Our room was newly redone and nice. Good breakfast in well kept area. We did have some issues with getting dropped off the WiFi.
massive construction going on - cannot believe they are still in business during this, the place looks like a bomb went off
Hotel is being renovated. Our non smoking room reeked. I felt like I was in the Shining. We paid $160 for this dump. Room should have been significantly reduced!
Holiday Inn Express Canton, an IHG Hotel places you within a leisurely stroll of St. Lawrence Health System Medical Campus and St Lawrence University Golf Course. This 69-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free continental breakfast is included with your stay.
The 69 accommodations feature sitting areas. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
At Holiday Inn Express Canton, an IHG Hotel, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a business center, and a computer station.
The rooms were spacious and clean. Check in was quick and simple.
It was ok. Reserved this spot more than several times in the past year. Pool has always been closed due to renovations. And they don’t tell you that on your reservation. You still pay full price. This time, pool is up and running but you cannot use it due to Covid. There’s only 3 other vehicles in the parking lot. This time around, we don’t bring any of our toiletries due to limited packaging space. Called the hotel ahead to make sure we could get this upon arrival. They stated yes!! We have all that!! Get there; have to beg for extra towels; are given two. They ran out of toothbrushes, conditioner and coffee pods. Girl had to search the building for supplies and housekeeping and management are not around. Had to ask for silverware, plates, napkins for our dinner that we had delivered. She went on a search for that also. Pulled the fridge out in our room to turn it on to put our drinks and food in; CAKED with dust, spider webs, crumbs, etc... My bed looked like it had spots on the sheets and two hairs. Can’t make this up!!! Toilet clogs at 3 o’clock in the morning; no plunger on-site!! The shower curtain smelled musty and moldy. We had to preorder our breakfast. We ordered; strawberry yogurt, banana, water, blueberry muffins, bagels come with; peanut butter, butter, cream cheese, jelly. next day, go get the breakfast at desk in to go bags. They’re out of peanut butter, cream cheese, blueberry muffins, and don’t pack silverware, napkins. Discover this in our room.
gentleman running the breakfast room was on top of things, cordial and extremely diligent to cleanliness. An employee with a great attitude is wonderful to see.
They are in the process of upgrading the hotel. Our room was newly redone and nice. Good breakfast in well kept area. We did have some issues with getting dropped off the WiFi.
Thank you for staying at the Holiday Inn Express in Canton NY. I am sorry for the wifi issue we are working to be fully fiber optic to avoid those problems in the future. We hope to see you again the next time your travel brings you to our area. Thank you for your feedback.
massive construction going on - cannot believe they are still in business during this, the place looks like a bomb went off
Thank you for your feedback. We hope you stay with us again in the future if your travels bring you back to the Canton NY area. We will be completing our renovations and conversion to Holiday Inn Express by the end of 2018.
Hotel is being renovated. Our non smoking room reeked. I felt like I was in the Shining. We paid $160 for this dump. Room should have been significantly reduced!
Thank you for your feedback. Please visit us again in 2019 after our Renovation and Conversion are completed and we will be a Holiday Inn Express.
Thank you for sharing your experience during your recent stay at our hotel We are sorry to hear your stay was not as enjoyable as we hoped. Your comments about the condition of the room have been shared with our housekeeping team to ensure those issues don't happen in the future. The Covid-19 pandemic has brought on new standards and expectations from IHG for how the rooms and property are furnished for guests to keep our guests and staff safe. Having just recently reopened we are still trying to develop the most efficient ways to provide our guests with what they need while adhering to best practices in the current pandemic. Your feedback will help us to be more efficient in those practices. Thank you again for providing such valuable feedback. We hope to have the opportunity to provide you with a superior experience in the future.