2/10 Terrible
James
Traveled with family
Sep 23, 2025
My husband and I were told that we had to pay incidental fees of $200.00. This was more excessive than most places that we have stayed at, but okay, whatever. We were told that it would be deposited back onto our card when we checked out. No problem. However, not only have we not received out $200.00, in addition they took another $100.00 charged to our card for what seems to be for no apparent reason. We had reserved a King size bed with a pullout sofa bed through Expedia for $337.12 for two nights. So far, this room has cost us $600.12. They have not returned those incidental fees. We have never had this happen to us. We travel throughout the Hockey season because our granddaughter plays ice hockey. Everywhere else that we have stayed, the incidental fees are returned within two days and most of the time within a couple of hours after we have checked out. I have called the hotel many times, only to find the general manager is very uncaring and rude. They have thieves on their staff and do not care. We will never stay at courtyard again if this is how they do business. Beware and watch your charges at this hotel!
James
Stayed 2 nights in Sep 2025






























