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Aparthotel

Riviera Mackay

4.0 star property
Aparthotel units in Mackay with kitchens and furnished balconies

Choose dates to view prices

Photo gallery for Riviera Mackay

Enjoy a serene beachside setting with a kangaroo in its natural habitat.
Relax by the resort pool surrounded by lush greenery and palm trees.
Enjoy dining al fresco under a pergola with a sleek bar counter and comfortable seating.
Enjoy breathtaking views of the water from the balcony, featuring a comfortable bed and sliding glass door.
Stroll along a serene pathway surrounded by lush greenery and tranquil water features.

Popular amenities

  • Parking available
  • Dryer
  • Washer
  • Kitchen
  • Barbecue grill
  • Outdoor Space

Explore the area

Map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Caneland Central
    ‪5 min walk‬
  • Harrup Park
    ‪3 min drive‬
  • Mackay Base Hospital
    ‪5 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

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Room options

View all photos for Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony | 1 bedroom, desk, laptop workspace, blackout drapes

Two Bedroom Apartment with balcony

  • 807 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Riverview Apartment with balcony

One Bedroom Riverview Apartment with balcony | Living room | 42-inch LED TV with satellite channels, TV, DVD player

One Bedroom Riverview Apartment with balcony

  • 700 sq ft
  • 1 bedroom
  • 1 bathroom
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

42-inch LED TV with satellite channels, TV, DVD player

Two Bedroom Riverview Apartment with balcony

  • 807 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

One Bedroom Apartment with balcony | 1 bedroom, desk, laptop workspace, blackout drapes

One Bedroom Apartment with balcony

  • 700 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

One Bedroom Riviera Apartment

  • Sleeps 2
  • 1 Queen Bed

One Bedroom Premium Apartment

  • Sleeps 2
  • 1 Queen Bed

Two Bedroom Riveria Apartment

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Two Bedroom Premium Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Two Bedroom Premium Apartment

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

About the neighborhood

Mackay

Located in City Centre, Riviera Mackay is adjacent to Bluewater Lagoon and within a 5-minute walk of Caneland Central. Each of the 28 rooms at this 4-star aparthotel includes a kitchen, a furnished balcony, and a dining area.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Bluewater Lagoon - 3 min walk - 0.2 miles
  • Caneland Central - 5 min walk - 0.3 miles
  • Mackay Enertainment and Convention Centre - 8 min walk - 0.5 miles
  • Harrup Park - 3 min drive - 1.4 miles
  • Mackay Base Hospital - 5 min drive - 2.3 miles

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪The Coffee Club - ‬5 min walk
  • ‪Hungry Jack's - ‬5 min walk
  • ‪The Bavarian Mackay - ‬6 min walk
  • ‪Austral Hotel - ‬6 min walk
  • ‪KFC - ‬6 min walk

About this property

Riviera Mackay

Aparthotel units in Mackay with kitchens and furnished balconies
At Riviera Mackay, guests have access to a rooftop terrace, free WiFi in public areas, and a terrace. Self parking is offered for AUD 7 per day. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include laundry facilities and barbecue grills.
Each apartment is soundproofed and features a kitchen and a furnished balcony. There's space to spread out with a separate bedroom, a dining area, and a sitting area. Guests can expect to find free WiFi and a 42-inch LED TV with satellite channels and a DVD player. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a washer/dryer, an electric kettle, and free tea bags/instant coffee. Housekeeping is available once per stay.

Languages

English

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The price is $180
Aug 3 - Aug 4
Total includes taxes and fees
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (AUD 7 per day)
  • Uncovered extended parking on site (AUD 7 per day)

Family friendly

  • Crib: AUD 10 per stay

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch LED TV with cable/satellite channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (once per stay)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city center
  • Near an outlet shopping mall
  • Near the airport
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 11 floors
  • 28 units
  • Built in 2015
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 percent for credit card payments
The front desk is open Monday to Friday (9:00 AM – 5:00 PM), Saturday to Saturday (10:00 AM – 4:00 PM), and Sunday to Sunday (10:00 AM – 2:00 PM)
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for AUD 10.0 per stay

Property payment types

Important information

Fees

  • A damage deposit of AUD 200.00 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Frequently asked questions

Are free cancellation options available at Riviera Mackay?

Riviera Mackay provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Riviera Mackay?

As of Jul 28, 2025, prices found for a 1-night stay for 2 adults at Riviera Mackay on Aug 7, 2025 start from $154.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Riviera Mackay?

This aparthotel is situated in City Centre, just steps from Bluewater Lagoon and Caneland Central, and within a short walk of Artspace Mackay. You'll also find Harrup Park and Pioneer Valley within a short drive.

Is there parking available at this aparthotel?

Yes, uncovered parking is offered for AUD 7 per day.

Does Riviera Mackay include a casino at the property?

No, Riviera Mackay doesn't have a casino.

Will I find an indoor pool at Riviera Mackay?

No, there is no indoor pool at this aparthotel.

What amenities will couples enjoy at Riviera Mackay?

Couples staying at this aparthotel will appreciate amenities like a kitchen as well as concierge services and a rooftop terrace.

Does Riviera Mackay have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does Riviera Mackay have a restaurant that serves breakfast?

No, Riviera Mackay doesn't have a restaurant that serves breakfast.

Will Riviera Mackay allow pets to stay for free?

No, pets aren't allowed at Riviera Mackay though service animals are welcome.

Are there connecting rooms at this aparthotel?

No, this aparthotel doesn't feature connecting guestrooms.

What is the closest airport to Riviera Mackay?

The closest major airport to Riviera Mackay is Mackay, QLD (MKY), which is 3.7 mi away (11 minutes by car).

Are there rooms with balconies at Riviera Mackay?

Yes, every apartment at Riviera Mackay comes with a furnished balcony with some featuring river or city views.

Riviera Mackay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 304 out of 433 reviews
Rating 8 - Good. 93 out of 433 reviews
Rating 6 - Okay. 21 out of 433 reviews
Rating 4 - Poor. 14 out of 433 reviews
Rating 2 - Terrible. 1 out of 433 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Darren

Liked: Property conditions & facilities
you could hear people in other rooms at 5am in the morning
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer, Balmain

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception was lovely
Stayed 1 night in Apr 2025

10/10 Excellent

Guy

Business traveler
Liked: Cleanliness, room comfort

Satisfaction.

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Stayed 7 nights in Mar 2025

6/10 Okay

Heath

Stayed 2 nights in Feb 2025

8/10 Good

Zaneta, Bowen

Business traveler, Traveled with family
There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gail

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2024

10/10 Excellent

Guy

Business traveler
Liked: Cleanliness, amenities, room comfort
Stayed 6 nights in Sep 2024

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, room comfort

Comfy stay. Nice restaurants close by.

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort

Will not stay again.

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
Stayed 1 night in Jul 2024

10/10 Excellent

Dwayne

Traveled with family
Liked: Cleanliness, amenities
Paying for parking in Mackay. Just milking people
Stayed 2 nights in May 2024

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Allan

Liked: Cleanliness, room comfort

Riviera is the Best

The best place to stay in Mackay
Stayed 7 nights in Apr 2024

4/10 Poor

David

Business traveler, Traveled with partner
Disliked: Cleanliness
I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
No daily servicing, cleanliness not to the standard expected for the review - bathrooms were very dirty / mouldy. Given the review we expected the facility to be in better condiction, walls had alot of damage, rooftop floor was not open, receptoin only manned Mon-Fri during work hours.
Stayed 5 nights in Apr 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, room comfort
Stayed 14 nights in Feb 2024

10/10 Excellent

Allan

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024

10/10 Excellent

Sheryl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Riviera is our preferred accommodation in Mackay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Anand

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Stayed 2 nights in Jan 2024

10/10 Excellent

Danny

Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Stayed 7 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Comfort at a price - since we last stayed, they have implemented a car parking charge probably to pay for the cost of the new door locks that the receptionist took pains to tell us had been out in recently, We were even told that although the tea and coffee were complimentary, we would t be able to get any more ! Should have been wonderful quality for that but only mediocre. Good standard of cleanliness except for the rusty very very small pedal bins to service the room - they obviously only have us enough teabags so that we didn’t overflow the bins!!
Stayed 1 night in Nov 2023

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