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MainStay Suites Mackay

4.5 star property
Luxury hotel with a fitness center and an outdoor pool

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Photo gallery for MainStay Suites Mackay

Outdoor dining
Outdoor pool, sun loungers
Studio Residence | Premium bedding, down comforters, in-room safe, individually decorated
Studio Residence | Private kitchen | Microwave, stovetop, coffee/tea maker, electric kettle
One Bedroom Residence | Private kitchen | Microwave, stovetop, coffee/tea maker, electric kettle

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
38 Macalister Street, Mackay, QLD, 4740
  • Place, Mackay Enertainment and Convention Centre
    ‪5 min walk‬
  • Place, Caneland Central
    ‪8 min walk‬
  • Place, Bluewater Lagoon
    ‪8 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Room, 1 King Bed, Accessible, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Mackay

Located in City Centre, MainStay Suites Mackay is adjacent to Artspace Mackay and within a 10-minute stroll of Mackay Enertainment and Convention Centre. This 97-room, 4.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Artspace Mackay - 2 min walk - 0.1 miles
  • Mackay Enertainment and Convention Centre - 5 min walk - 0.3 miles
  • Jubilee Park - 5 min walk - 0.3 miles
  • Caneland Central - 8 min walk - 0.5 miles
  • Bluewater Lagoon - 8 min walk - 0.5 miles

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Austral Hotel - ‬5 min walk
  • ‪Zambrero - ‬4 min walk
  • ‪Noodle Paradise - ‬1 min walk
  • ‪The Palace - ‬5 min walk
  • ‪Subway - ‬2 min walk

About this property

MainStay Suites Mackay

Luxury hotel with a fitness center and an outdoor pool
Guests staying at MainStay Suites Mackay enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Helpful staff can provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Other amenities at this luxury hotel include conference space, a terrace, and laundry facilities.
42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include microwaves, stovetops, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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8.2 out of 10, Very Good, 560 reviews
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The price is $134
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 775 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
Early check-in subject to availability
Early check-in fee: AUD 25
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for AUD 350 per accommodation, per stay
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 60.0 per day
  • Cribs/infant beds are available for AUD 10.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mackay Quest
Quest Hotel Mackay
Quest Mackay
Quest Mackay Hotel
Quest Mackay
Aligned Corporate Residences Mackay Hotel
Aligned Corporate Residences Mackay Mackay
Aligned Corporate Residences Mackay Hotel Mackay

Frequently asked questions

Is free cancellation available at MainStay Suites Mackay?

MainStay Suites Mackay provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of MainStay Suites Mackay?

This hotel is situated in City Centre, just steps from Artspace Mackay, and within a 10-minute walk of Bluewater Lagoon and Caneland Central. You'll also find Harrup Park and Pioneer Valley within a short drive.

Is parking available on site at MainStay Suites Mackay?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does MainStay Suites Mackay feature a casino on the premises?

No, MainStay Suites Mackay doesn't have a casino.

Is there an indoor pool at MainStay Suites Mackay?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is MainStay Suites Mackay good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an outdoor pool and a restaurant.

Are there hot tubs at MainStay Suites Mackay?

No, this hotel doesn't have a spa tub.

Does MainStay Suites Mackay have a restaurant with a breakfast menu?

No, MainStay Suites Mackay doesn't have a restaurant that serves breakfast.

Does MainStay Suites Mackay allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at MainStay Suites Mackay for a fee of AUD 350 per accommodation, per stay.

Are there connecting rooms at MainStay Suites Mackay?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to MainStay Suites Mackay?

The closest major airport to MainStay Suites Mackay is Mackay, QLD (MKY), which is 3.9 mi away (11 minutes by car).

Are there rooms with balconies that I can book at MainStay Suites Mackay?

Yes, some guestrooms at MainStay Suites Mackay offer a balcony.

MainStay Suites Mackay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 203 reviews
Rating 8 - Good. 90 out of 203 reviews
Rating 6 - Okay. 14 out of 203 reviews
Rating 4 - Poor. 10 out of 203 reviews
Rating 2 - Terrible. 1 out of 203 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Samantha

Business traveler
Stayed 2 nights in Apr 2025

8/10 Good

Cina

Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.
Stayed 3 nights in Dec 2024

10/10 Excellent

phil

Stayed 1 night in Nov 2024

6/10 Okay

Courtney

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.
Stayed 1 night in Oct 2024

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Suzy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.
Stayed 2 nights in Aug 2024

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Family Holiday

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday
Stayed 7 nights in Jul 2024

10/10 Excellent

Tom and Jen

Stayed 3 nights in May 2024

4/10 Poor

Aaron

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
Stayed 3 nights in Sep 2022

6/10 Okay

Pauline

Traveled with family
Liked: Cleanliness
Disliked: Amenities
No internet was problematic
Stayed 3 nights in Aug 2022

8/10 Good

Tracee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need
Stayed 1 night in Jul 2022

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were allocated was not cleaned when we arrived.
Stayed 1 night in Jul 2021

8/10 Good

Chris

Liked: Room comfort
Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property was close to my event and close to town facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, walking distance to restaurants. I would stay here again.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size appartments
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked having full cooking facilities and staff were great
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
Stayed 3 nights in Dec 2020

10/10 Excellent

Brady

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

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