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Cool Palms Motel

2.5 star property

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Photo gallery for Cool Palms Motel

Standard Queen + Single | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets
Queen + Single Studio | Terrace/patio
Large Family Self Contained (sleeps 5) | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle
Queen + Single Studio | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry

Explore the area

View in a map
4 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪12 min walk‬
  • Place, Mackay Enertainment and Convention Centre
    ‪12 min walk‬
  • Place, Bluewater Lagoon
    ‪17 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4) | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Family Self Contained (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Queen + Single Studio

Queen + Single Studio | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Queen + Single Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Queen + Single

Standard Queen + Single | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Standard Queen + Single

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle

Large Family Self Contained (sleeps 5)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

About the neighborhood

Mackay

Located in West Mackay, Cool Palms Motel is a leisurely stroll from sights such as Jubilee Park and Mackay Enertainment and Convention Centre. This 14-room motel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
View more Motels in MackayOpens in a new window

What's nearby

  • Caneland Central - 12 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre - 12 min walk - 0.7 miles
  • Bluewater Lagoon - 17 min walk - 0.9 miles
  • Harrup Park - 3 min drive - 1.2 miles
  • Mackay Regional Botanic Gardens - 3 min drive - 1.2 miles

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

Restaurants

  • ‪Hungry Jack's - ‬13 min walk
  • ‪KFC - ‬4 min walk
  • ‪Jamaica Blue - ‬19 min walk
  • ‪Subway - ‬13 min walk
  • ‪KFC - ‬2 min drive

About this property

Cool Palms Motel

Guests of Cool Palms Motel enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. If you drive, take advantage of free parking. Front-desk staff can assist with dry cleaning/laundry and luggage storage. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is not available.
Recreational amenities at the motel include an outdoor pool.

Similar properties

Exterior
Shakespeare Motel
Mackay
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
9.0 out of 10, Wonderful, 410 reviews
$88 nightly
The price is $97
May 4 - May 5
Total with taxes and fees
Shakespeare Motel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: AUD 9 for adults and AUD 9 for children

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between August 10 and August 30.

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 15.0 per night
  • Cribs/infant beds are available for AUD 5.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2 PM
  • Check-out: 10 AM
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

What's there to see near Cool Palms Motel?

This motel is situated in West Mackay within a short 14-minute walk of Caneland Central and also 17 minutes on foot from Bluewater Lagoon. You'll also find Jubilee Park and Artspace Mackay less than a mile away.

Is there parking available at Cool Palms Motel?

Yes, self parking is offered for free at the motel.

Does Cool Palms Motel have a casino on the premises?

No, Cool Palms Motel doesn't have a casino.

Is there an indoor pool at Cool Palms Motel?

No, this motel doesn't have an indoor pool; however, there is an outdoor pool.

Is Cool Palms Motel good for couples?

Couples staying at this motel will appreciate amenities like an outdoor pool and a terrace plus some guestrooms include a kitchenette.

Does Cool Palms Motel have a hot tub?

No, this motel doesn't have a spa tub.

Does Cool Palms Motel have a restaurant that serves breakfast?

Cool Palms Motel offers continental breakfast each morning for a surcharge though there is no restaurant.

Does Cool Palms Motel allow pets to stay for free?

No, pets aren't allowed at Cool Palms Motel though service animals are welcome.

Does Cool Palms Motel have connecting rooms available?

No, this motel doesn't feature connecting guestrooms.

Where is the closest airport to Cool Palms Motel?

The closest major airport to Cool Palms Motel is Mackay, QLD (MKY), which is 3.3 mi away (6 minutes by car).

Are there rooms with balconies at Cool Palms Motel?

No, there aren't any guestrooms at Cool Palms Motel that offer a balcony.

Cool Palms Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 243 reviews
Rating 8 - Good. 86 out of 243 reviews
Rating 6 - Okay. 23 out of 243 reviews
Rating 4 - Poor. 8 out of 243 reviews
Rating 2 - Terrible. 5 out of 243 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Stuart

Business traveler
Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffic lights right out the front of the motel to buses amd noisy harleys ripping past if your looking for a restful nights sleep it aint here. Other than that the rooms are on and clean as they say you get what you pay for.
Stayed 1 night in Apr 2024

4/10 Poor

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiance really enjoyed our stay! Thank you!
Stayed 5 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Stayed 2 nights in Jan 2024

4/10 Poor

Jayson

Disliked: Staff & service
This is a greedy hotel. I had a family emergency 1 week out from staying and tried to cancel, not only did i not get a refund, but they were going to charge a fee for cancelling as well as keeping the booking fee. Disgusting service. I will never stay with a hotel that does this. As it was i had to send my sick children there anyway as i had no choice.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for 40 years and it has always been good real family friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Fraser

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yosep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind
Stayed 1 night in Jan 2024

6/10 Okay

Leon

.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
Clean and very helpful staff will definitely stay here again
Stayed 4 nights in Dec 2023

10/10 Excellent

KAZUYA

Stayed 1 night in Nov 2023

8/10 Good

Julie

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

10/10 Excellent

Hannah

Stayed 1 night in Oct 2023

10/10 Excellent

Kaye

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Stayed 3 nights in Oct 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good value for money. For the price, it was clean, pretty modern renovation, well kept, parking, not a bad location close to Canelands shops and the city centre. Absolutely no complaints, as a cheap and cheerful it scores well. In fact you could quite easily be charged twice as much for something that good. We arrived late, and they did a great job on the key in the lock box, and the owners live on site if you're desperate, you can ring them on the main line after hours. Highly recommended for a work activity or quick visit, and nice people running it and cleaning etc (hey it's Mackay, of course people are nice). Of course dear Mackay is absolutely a hard working industrial heartland of mining and agriculture, don't expect it to be a tourist paradise like Cairns, because it's not.
Stayed 2 nights in Oct 2023

8/10 Good

Louise

Traveled with family
Liked: Cleanliness
The property itself wasnt anything spectacular. Pretty good for the price really. The owner was a little stand-offish and wasnt very welcoming. The cleaning staff the morning we were leaving, were friendlier. Would go back though.
Stayed 1 night in Sep 2023

10/10 Excellent

Taija

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and catered well for small children. There was even a high-chair available.
Stayed 1 night in Sep 2023

8/10 Good

Max

Stayed 1 night in Sep 2023