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Best Western Richmond Hotel

2.5 star property
Hotel in Richmond with free breakfast and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Best Western Richmond Hotel

Indoor pool
Restaurant
Front of property - evening/night
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout drapes, iron/ironing board, WiFi
Garden

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Breakfast included

Explore the area

Map
100 Eastern Bypass, Richmond, KY, 40475
  • Eastern Kentucky University
    ‪17 min walk‬
  • EKU Center for the Arts
    ‪2 min drive‬
  • Lake Reba
    ‪12 min drive‬
  • Lexington, KY (LEX-Blue Grass)
    ‪44 min drive‬

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Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor) | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(26 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Richmond

Best Western Richmond Hotel is a short stroll from Cinemark At Richmond Centre and Richmond Centre Mall. This hotel has 141 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • Richmond Centre Mall - 8 min walk - 0.5 miles
  • Eastern Kentucky University - 17 min walk - 0.9 miles
  • EKU Center for the Arts - 2 min drive - 1.1 miles
  • Hummel Planetarium - 3 min drive - 1.5 miles
  • Lake Reba - 12 min drive - 4.7 miles

Getting around

  • Blue Grass Airport (LEX) - 38 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Cook Out - ‬3 min walk
  • ‪Raising Cane's Chicken Fingers - ‬10 min walk
  • ‪Rally's - ‬13 min walk

About this property

Best Western Richmond Hotel

Hotel in Richmond with free breakfast and a 24-hour fitness center
At Best Western Richmond Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a hot tub, a conference center, and a 24-hour business center.
Guests can expect to find LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,314 square feet of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Frequently asked questions

What can I see around Best Western Richmond Hotel?

This hotel is located in Richmond, a short 14-minute walk from Richmond Centre Mall and also 12 minutes on foot from Cinemark At Richmond Centre. You'll also find EKU Center for the Arts and Hummel Planetarium within a short drive.

Will I be able to park at Best Western Richmond Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Richmond Hotel include a casino?

No, Best Western Richmond Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Richmond Hotel?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7:00 AM and 11:00 PM.

Is Best Western Richmond Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like an indoor pool and a 24-hour fitness facility plus some guestrooms include free Internet access.

Does Best Western Richmond Hotel have a hot tub?

Yes, this hotel has a spa tub.

Does Best Western Richmond Hotel feature a restaurant that includes a breakfast menu?

Best Western Richmond Hotel offers free buffet breakfast each morning though there is no restaurant.

Will Best Western Richmond Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Richmond Hotel though service animals are welcome.

Are there connecting rooms at Best Western Richmond Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western Richmond Hotel?

The closest major airport to Best Western Richmond Hotel is Blue Grass Airport (LEX), which is about 25.7 mi away.

Can I book a room with a balcony at Best Western Richmond Hotel?

No, you won't find guestrooms with balconies at Best Western Richmond Hotel.

Best Western Richmond Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 285 out of 1006 reviews
Rating 8 - Good. 317 out of 1006 reviews
Rating 6 - Okay. 159 out of 1006 reviews
Rating 4 - Poor. 120 out of 1006 reviews
Rating 2 - Terrible. 125 out of 1006 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Dori

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The pool area was dirty and the fitness center was filthy-exercise equipment laying on floor, weight resistance machine broke and drywall dust all over. Remodeled room was good and bed was comfortable
Stayed 1 night in Apr 2025

8/10 Good

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Ali

Traveled with family
Liked: Staff & service, room comfort
We stopped on the way heading thru to Townsend TN. When we pulled up we couldnt really tell if it is open
Stayed 1 night in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice machine, otherwise fine
Stayed 3 nights in Apr 2025

10/10 Excellent

Deidre

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, great bed(s)
Stayed 1 night in Apr 2025

2/10 Terrible

Lillian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE!!!

This hotel was horrible in every way possible. 3 different Low battery fire alarms in the hallways going off all night. Laundry broken, ice machine broken, bathroom toilet broken, pool freezing, hot tub so incredibly filthy it was green and had unidentified substances floating on top of the water. A fungal/bacterial infection just waiting to happen. This was the worst hotel I have ever stayed at and would not recommend it to anyone under any circumstances.
Stayed 1 night in Apr 2025

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful hotel!

I did not usually fill out reviews. Our stay at this hotel was awful. I waited for 30 minutes for someone to check me in. Then I found out that the amenities that they said that they had online they did not have. Not only that we checked and we were told that they did not have any hot water. The hotel was under construction, but it looked like it had been for a long time. I don’t think you should be able to falsely advertise the type of stay, you are going to receive. I should’ve taken pictures, but I was so ready to leave the next day that we literally woke up the first thing in the morning and checked out. Very disappointed!
Stayed 1 night in Apr 2025

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the room and the bed sheets weren’t even in the bed. The sheets and pillows were on a chair and the suitcase stand. Crumbs and dirt all over. The faucet in the tub was hanging off the wall and barely hanging on by a little caulk. Asked for a refund and the hotel would not issue a refund. This place is disgusting and not clean. The back of the hotel is boarded up, it looks condemned.. there is no way this hotel meets safety and sanitation standards.

2/10 Terrible

sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Colleen

Traveled with partner, Traveled with family
No hot water was a problem
Stayed 1 night in Apr 2025

4/10 Poor

Earlene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are going through a remodel which is no big deal but they gave us a room knowing it had a hole in the middle of the floor. It was big enough i tripped over. That room should have been out of service what if i would got hurt. Very disappointed
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to the Interstate and several eateries.
Stayed 1 night in Mar 2025

4/10 Poor

Aaron

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I was unaware the property was being renovated when booked. It had a lot of construction going on which left areas looking dirty and unpleasant.
Stayed 1 night in Mar 2025

6/10 Okay

Sandra

Stayed 1 night in Mar 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and nicely remodeled, staff was very friendly and helpful.
Stayed 1 night in Mar 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice overall.

Nice room and excellent staff. The breakfast was excellent 👌 There was a wedding party downstairs that was loud and went on most of the night.
Stayed 1 night in Mar 2025

6/10 Okay

Zakary

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The pillows were terrible so it was difficult to sleep. There was a bare minimum of towels and no toiletries. The keys cards kept going out every time I left so I kept having to go back to the front office.
Stayed 3 nights in Mar 2025

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Melanie

Stayed 1 night in Feb 2025

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under reconstruction. Room is excellent, some small things still need doing, simple things like toilet paper holders. I am sure on back order or something. Front desk told us about some things not quite done yet. This can happen anywhere. So, we were fine with that. All in all, wonderful facility.
Stayed 1 night in Feb 2025

2/10 Terrible

Joshua

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
We came to use the pool and hot tube and was told that we would be able to use it that Saturday evening by the guy that was at the front desk then when we try to its been down a month..... Then at nine at night we had guys knocking on our door for a min till we told on them..
Stayed 2 nights in Feb 2025

4/10 Poor

Cristy

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Not even close to worth it.

The amenities offered were not available. Broken hot tub, no access to pool. No phone dial tone. Soft spot in room floor. Breakfast was all dumped in a tiny heat tray and still cold. The only thing good about this place was the staff. I could have got the same level of room for $40 elsewhere.
Stayed 1 night in Feb 2025

8/10 Good

Stephen

Stayed 3 nights in Feb 2025

2/10 Terrible

Barbara

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Advertised pool and hot tub. Called ahead and was told both worked. Got here. Pool is freezing cold and hot tub does not work. Took a shower. Water doesn’t drain. Hotel room Floor has a weak spot that causes a tripping hazard. Hotel room phone does not work. Hallways are in disrepair. One of the worst hotel rooms I’ve ever booked . Staff is wonderful and it’s a shame how the hotel is run
Stayed 1 night in Feb 2025

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