One of the least acceptable hotel experiences I’ve had in Lethbridge (5 visits)
I had to wait for 15 minutes for someone to even show up at the front desk. That set the tone for the visit.
They wouldn’t even give me my room key until I paid an extra $100 charge “for the wifi” that I didn’t want and didn’t use.
The room I was given was not nearly as nice as the pictures. No overhead lighting besides the entry and bathroom, unfixed water damage in the corners, and very thin walls. The lock is noticeably flimsy which is a bad concern in this town. Maybe I just got a bad one.
The elevator on the 8th floor doesn’t have a working down button. The doors like to open right after closing. There is no button I saw to close the door.
On the plus side, beds are very comfortable and clean, furnishings are in acceptable condition, and cleaning staff was courteous. AC and heating are fairly loud but work exceptionally well.
Location is centre of the city. No complaints about that. And I’m assuming the people hanging around the building is just an issue Lethbridge has in general so I don’t hold that against the hotel.
I would advise looking into other options. You can do worse, but you can do a lot better. If it weren’t for that extra fee that was not disclosed beforehand, I would be much more forgiving. That was just insult to injury.