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Grand Puteri Hotel

3.0 star property
Hotel in Kuala Terengganu with a 24-hour front desk and a coffee shop

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Photo gallery for Grand Puteri Hotel

Front of property
Front of property
Outdoor pool
Lobby
Minibar, desk, soundproofing, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
PT 3981, Jalan Masjid Abidin, Bandar Kuala Terengganu, Kuala Terengganu, Terengganu, 20100
  • Kampung Cina
    ‪3 min walk‬
  • Pasar Payang
    ‪5 min walk‬
  • Kuala Terengganu Drawbridge
    ‪15 min walk‬
  • Kuala Terengganu (TGG-Sultan Mahmood)
    ‪15 min drive‬

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Room options

View all photos for Superior Double Room

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room

  • 183 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room (with Breakfast)

  • 183 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room (with Breakfast)

  • 183 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Kuala Terengganu

Grand Puteri Hotel places you next to Zainal Abidin Mosque and within a 10-minute walk of Kampung Cina. This 173-room, 3-star hotel has a restaurant, an outdoor pool, and free self parking.

What's nearby

  • Kampung Cina - 6 min walk - 0.3 miles
  • Pasar Payang - 6 min walk - 0.4 miles
  • Kuala Terengganu Drawbridge - 2 min drive - 1.1 miles
  • KTCC Mall - 2 min drive - 1.2 miles
  • Crystal Mosque - 9 min drive - 4.3 miles

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 25 min drive

Restaurants

  • ‪Restoran Aharu Thai - ‬2 min walk
  • ‪Subway - ‬5 min walk
  • ‪Midtown Cafe - ‬2 min walk
  • ‪Warung Pokok Nangka - ‬3 min walk
  • ‪Uli Cafe - ‬5 min walk

About this property

Grand Puteri Hotel

Hotel in Kuala Terengganu with a 24-hour front desk and a coffee shop
Grand Puteri Hotel features an outdoor pool, free WiFi in public areas, and a business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a meeting room, free newspapers, and laundry facilities.
Flat-screen TVs come with cable channels, and guests can stay connected with free wired internet. Other amenities include minibars, coffee makers, and ironing boards.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Malay

Similar properties

Exterior

Hotel Tanjong Vista

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
7.8 out of 10, Good, 159 reviews
Hotel Tanjong Vista

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Puteri Coffee House

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel
Grand Puteri Kuala Terengganu
Grand Puteri
Grand Puteri Hotel Hotel
Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel Hotel Kuala Terengganu

Frequently asked questions

Is free cancellation available at Grand Puteri Hotel?

Grand Puteri Hotel offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to see near Grand Puteri Hotel?

Located steps from Zainal Abidin Mosque, this hotel is in Kuala Terengganu, and within a 10-minute walk of Kampung Cina and Pasar Payang. You'll also find Sultan Ismail Nasiruddin Shah Stadium and Central Market less than a mile away.

Is there parking available at Grand Puteri Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Grand Puteri Hotel feature a casino on the premises?

No, Grand Puteri Hotel doesn't have a casino.

Is there an indoor pool at Grand Puteri Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Grand Puteri Hotel?

Couples staying at this hotel will appreciate amenities like a minibar and free Internet access as well as an outdoor pool.

Are there hot tubs at Grand Puteri Hotel?

No, there isn't a spa tub at this hotel.

Does Grand Puteri Hotel feature a restaurant that includes a breakfast menu?

No, Grand Puteri Hotel doesn't have a restaurant that serves breakfast.

Does Grand Puteri Hotel allow pets to stay for free?

No, pets aren't allowed at Grand Puteri Hotel.

Does Grand Puteri Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Grand Puteri Hotel?

The closest major airport to Grand Puteri Hotel is Kuala Terengganu (TGG-Sultan Mahmood), which is 9.3 mi away (25 minutes by car).

Can I book a room with a balcony at Grand Puteri Hotel?

No, at Grand Puteri Hotel, there aren't any guestrooms that list a balcony.

Grand Puteri Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 286 reviews
Rating 8 - Good. 118 out of 286 reviews
Rating 6 - Okay. 71 out of 286 reviews
Rating 4 - Poor. 23 out of 286 reviews
Rating 2 - Terrible. 4 out of 286 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Duke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Stayed 1 night in Aug 2023

6/10 Okay

NOOR HAYATI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strategic Location, dont like- no ironing board and dificult to used the iron

4/10 Poor

BASTIAH

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable. *Given stained towel. *Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room. *blood stained on the wall and on toilet curtain. *cigarete smells.
Stayed 4 nights in Aug 2022

4/10 Poor

Min Tze

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

A terrible experience

I have no idea how this hotel got such high rating before this. The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification. I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am. I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated. The only consolation is the attitude of the staffs are good. In nutshell: 1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this. 2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross. 3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast? 4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128. Don’t stay in this hotel unless you absolutely have to.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the man and boy pool site very dirty and my son found berudu in the pool very dirty
Stayed 1 night in Mar 2021

8/10 Good

MOHAMAD YUSOF

Business traveler
Liked: Cleanliness, room comfort
quite ok...clean n comfort...staff is average, maybe need more training on customer service
Stayed 3 nights in Aug 2020

10/10 Excellent

Anis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

The besttt hotel
Stayed 1 night in Sep 2020

8/10 Good

ZAKARIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.

The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses. Cleanliness is ok with the room/hotel.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Md Johari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
A lot of cockroach at room
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Good for me
Stayed 1 night in Dec 2019

8/10 Good

Zul, Kelantan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to pay
Stayed 2 nights in Dec 2019

6/10 Okay

Zainai

Business traveler
Disliked: Room comfort

Revise The Star rating

Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Selesa Bersih Makanan sedap
Stayed 1 night in Nov 2019

8/10 Good

NURMADINAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Muhammad Anis

Stayed 1 night in Oct 2019

10/10 Excellent

nurazimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

nur azlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable place to stay

Very comfortable with nearby shopping shop lot. Nearby masjid that we can pray there. Friendly staff. Delicious breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Azlan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separately swimming pool
Stayed 1 night in Aug 2019