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The Regency Waterfront Hotel

3.5 star property
Hotel in Kuala Terengganu with a 24-hour front desk and a restaurant

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Photo gallery for The Regency Waterfront Hotel

Interior
Front of property - evening/night
Lobby
Family Premier | Desk, iron/ironing board, free WiFi
Breakfast, lunch, dinner served; local and international cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

View in a map
Jalan Sultan Mahmud, Kuala Ibai, Kuala Terengganu, Terengganu, 20400
  • Place, Floating Mosque
    ‪12 min walk‬
  • Place, Malaysian Handicraft Centre
    ‪3 min drive‬
  • Place, Kuala Terengganu Drawbridge
    ‪8 min drive‬
  • Airport, Kuala Terengganu (TGG-Sultan Mahmood)
    ‪22 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Premier

Desk, iron/ironing board, free WiFi

Family Premier

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Kuala Terengganu

Located within a leisurely stroll of Floating Mosque, The Regency Waterfront Hotel is within a few miles (5 km) of Malaysian Handicraft Centre. This 165-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Floating Mosque - 12 min walk - 0.7 miles
  • Malaysian Handicraft Centre - 3 min drive - 1.5 miles
  • Pasar Payang - 8 min drive - 4.3 miles
  • Kuala Terengganu Drawbridge - 8 min drive - 4.5 miles
  • Crystal Mosque - 12 min drive - 5.4 miles

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 30 min drive

Restaurants

  • ‪Selera Ayam Kampung - ‬15 min walk
  • ‪Kst Selera Ikan Bakar - ‬18 min walk
  • ‪D Suasane Ibai - ‬16 min walk
  • ‪Nadyn's Flame Grilled Burgers - ‬14 min walk
  • ‪Mama Kim Sauna Mee - ‬14 min walk

About this property

The Regency Waterfront Hotel

Hotel in Kuala Terengganu with a 24-hour front desk and a restaurant
At The Regency Waterfront Hotel, guests have access to features like a meeting room. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Refrigerators, coffee makers, and phones are also available.

Similar properties

Exterior
Hotel Grand Continental Kuala Terengganu
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
7.4 out of 10, Good, 230 reviews
$43 nightly
The price is $48
Dec 3 - Dec 4
Total with taxes and fees
Hotel Grand Continental Kuala Terengganu

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • Elevator

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Regency Waterfront Hotel Kuala Terengganu
Regency Waterfront Hotel
Regency Waterfront Kuala Terengganu
Regency Waterfront
The Regency Waterfront
The Regency Waterfront Hotel Hotel
The Regency Waterfront Hotel Kuala Terengganu
The Regency Waterfront Hotel Hotel Kuala Terengganu

Frequently asked questions

Are free cancellation options available at The Regency Waterfront Hotel?

The Regency Waterfront Hotel provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to do close to The Regency Waterfront Hotel?

This hotel is located in Kuala Terengganu, close to Malaysian Handicraft Centre, KTCC Mall, and Kuala Terengganu Drawbridge. You'll also find Pasar Payang and Kampung Cina within a short drive.

Is parking available on site at The Regency Waterfront Hotel?

Yes, self parking is offered for free at the hotel.

Does The Regency Waterfront Hotel include a casino on the premises?

No, The Regency Waterfront Hotel doesn't have a casino.

Is there an indoor pool at The Regency Waterfront Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Regency Waterfront Hotel?

Amenities at this hotel that appeal to couples include a restaurant and a 24-hour front desk.

Does The Regency Waterfront Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Regency Waterfront Hotel have a restaurant that serves breakfast?

Yes, The Regency Waterfront Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Does The Regency Waterfront Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Regency Waterfront Hotel.

Does The Regency Waterfront Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Regency Waterfront Hotel?

The closest major airport to The Regency Waterfront Hotel is Kuala Terengganu (TGG-Sultan Mahmood), which is 12.6 mi away (30 minutes by car).

Are there rooms with balconies that I can book at The Regency Waterfront Hotel?

No, there aren't any guestrooms with balconies at The Regency Waterfront Hotel.

Reviews

The Regency Waterfront Hotel Reviews

7.0

Good

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities
Rating 10 - Excellent. 6 out of 31 reviews
Rating 8 - Good. 11 out of 31 reviews
Rating 6 - Okay. 9 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 3 out of 31 reviews

Reviews

2/10 Terrible

Iskandar

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking done 3 months before arrival date arrived at the hotel, hotel already closed/shut down for a couple months according to nearby shop Should give us an early notice, luckily we are able to get another hotel during this school holiday Terrible customer service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No reason how to say about
Stayed 1 night in Sep 2019

4/10 Poor

Aini Azimah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

LiewKee, Singapore

Traveled with group
Liked: Cleanliness, staff & service
Hotel has a small cafe in front of the main entrance selling local food, cakes etc. Nice to gather my group of friends there. Hotel allowed us to park our cars in their premise ( with security guard ) when we went to island for two nights free of charge. Unfortunately, the lift was not working when we checked in. So we are not able to stay at higher floor, which should have better view.
Stayed 1 night in Aug 2019

8/10 Good

NURHIDAYAH

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel are nice
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Overall OK. Except that when I check in, the process are a bit slow. The reception can't find my booking at first. That's the slowest check in process I ever had.
Stayed 1 night in Jul 2019

6/10 Okay

surekah binti bidih

Liked: Cleanliness, property conditions & facilities, room comfort
bathroom so bad.no hot water.
Stayed 1 night in Jun 2019

10/10 Excellent

Zaharah, Johor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All ok i like it..
Stayed 1 night in Jun 2019

8/10 Good

mohd azan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
All is good accept the bathroom, will become flood when shower

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel selesa, perkhidmatan bagus

2/10 Terrible

قاسيم

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too bad .. the lift is not working.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I was terrible..i need to climb until 4th floor to my room cause the elevator breakdown and hotel management could not give any initiative to help me to bring my dad with strock to the room. I’m very sad when check-out i found service elevator can be use but they said only for staff. This could not be happen because your customer is your achievement if client not happy means your archievement is low!
Stayed 2 nights in Feb 2018

8/10 Good

NUR MAIZURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Norhazlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Liked: Staff & service

Quiet area.Away from town.Good for walking around.

slow kitchen service. good staff should have iron in the room TV very bad,perhaps too old
Stayed 2 nights in Jan 2018

8/10 Good

zulkifli

Liked: Staff & service
Stayed 1 night in Dec 2017

4/10 Poor

Sungeun, Kualalumpur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

The room filled with cigarette smells, broken sink

The room filled with cigarette smells, no windows broken sink. changed the room only after constant complaint. itin 7317247697197
Stayed 6 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience during stay. Excellent location, view and staff
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not expect too much from this hotel..

No own pool. Got to go to the sport complex,next to the hotel.The receptionist is not friendly.Book a double bed room but got twin bed, saying that no double bed room available at that time.
Stayed 2 nights in Dec 2017

8/10 Good

afar, Malaysia

Liked: Staff & service, room comfort

Nice hotel

Comfort hotel to stay but please ensure the facilities like water heater is working and the toilet door can be lock.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst ever hotel. Should not consider at all.

Hotel look good from outside but totally different when enter the hotel. Very old carpet. Room smells very bad. Air cond not cool. Water heater not function. they should put themselves as a customer. very bad. wont come back.
Stayed 1 night in Dec 2017

6/10 Okay

Hamzah

Beautiful Lagoon hotel

The hotel is quite old.The furniture need refurbishment.The toilet is slippery .The location and the natural environment is fantastic
Stayed 1 night in Dec 2017

10/10 Excellent

NUR AFFIQAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very wide & beautiful room. So comfortable.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious room

spacious, comfort
Stayed 1 night in Nov 2017

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