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Sumai Hotel Apartment

3.0 star property
Hotel with free parking, a quick walk to KTCC Mall

Choose dates to view prices

Photo gallery for Sumai Hotel Apartment

Beach
Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with satellite channels, TV
Front of property
Cleanliness standards
Standard Room | 2 bedrooms, desk, iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu, 20400
  • Place, KTCC Mall
    ‪7 min walk‬
  • Place, Kuala Terengganu Drawbridge
    ‪15 min walk‬
  • Place, Pasar Payang
    ‪2 min drive‬
  • Airport, Kuala Terengganu (TGG-Sultan Mahmood)
    ‪16 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

2 bedrooms, desk, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | 2 bedrooms, desk, iron/ironing board, free WiFi

Apartment, 3 Bedrooms

  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for Apartment, 4 Bedrooms

Apartment, 4 Bedrooms | 2 bedrooms, desk, iron/ironing board, free WiFi

Apartment, 4 Bedrooms

  • 4 bedrooms
  • City view
  • Sleeps 7
  • 1 Queen Bed and 5 Twin Beds

View all photos for Standard Room

Standard Room | 2 bedrooms, desk, iron/ironing board, free WiFi

Standard Room

  • 304 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio

Studio | 2 bedrooms, desk, iron/ironing board, free WiFi

Studio

  • 347 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Kuala Terengganu

KTCC Mall is a short stroll from Sumai Hotel Apartment, and other popular attractions like Mayang Mall are within a mile (2 km). This 64-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • KTCC Mall - 7 min walk - 0.4 miles
  • Kuala Terengganu Drawbridge - 15 min walk - 0.8 miles
  • Pasar Payang - 2 min drive - 1.2 miles
  • Kampung Cina - 2 min drive - 1.2 miles
  • Crystal Mosque - 7 min drive - 3.1 miles

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 24 min drive

Restaurants

  • ‪Nasken Coffee KTCC - ‬6 min walk
  • ‪Xofitiam - ‬3 min walk
  • ‪Uncle Chua Signature - ‬4 min walk
  • ‪Secret Recipe - ‬5 min walk
  • ‪ayam gepuk pak gembus - ‬4 min walk

About this property

Sumai Hotel Apartment

Hotel with free parking, a quick walk to KTCC Mall
At Sumai Hotel Apartment, guests have access to an indoor pool, free WiFi in public areas, and meeting rooms. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include express check-out, laundry facilities, and a banquet hall.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer free toiletries and bidets. Coffee makers, ceiling fans, and phones are other standard amenities.
Recreational amenities at the hotel include an indoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 15 for children
  • A restaurant

Restaurants on site

  • Bintang Laut

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The property charges 100 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MYR 25 for adults and MYR 15 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 100 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 7:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Sumai Hotel Apartment Kuala Terengganu
Sumai Apartment Kuala Terengganu
Sumai Apartment
Sumai Hotel Kuala Terengganu
Sumai Hotel Apartment Hotel
Sumai Hotel Apartment Kuala Terengganu
Sumai Hotel Apartment Hotel Kuala Terengganu

Frequently asked questions

Are free cancellation options available at Sumai Hotel Apartment?

Sumai Hotel Apartment offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Sumai Hotel Apartment?

As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Sumai Hotel Apartment on Oct 12, 2025 start from $32.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Sumai Hotel Apartment?

This hotel is located in Kuala Terengganu, just steps from Batu Buruk Beach. You'll also find KTCC Mall and Sultan Ismail Nasiruddin Shah Stadium less than a mile away.

Is parking available on site at Sumai Hotel Apartment?

Yes, self parking is offered for free at the hotel.

Does Sumai Hotel Apartment include a casino on the premises?

No, Sumai Hotel Apartment doesn't have a casino.

Will I find an indoor pool at Sumai Hotel Apartment?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 7:00 PM.

What do couples enjoy most about Sumai Hotel Apartment?

Couples staying at this hotel will appreciate amenities like an indoor pool plus some guestrooms include kitchens and city views.

Does Sumai Hotel Apartment have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sumai Hotel Apartment have a restaurant with a breakfast menu?

Yes, Sumai Hotel Apartment serves a cooked-to-order breakfast for a surcharge each morning at Bintang Laut.

Will Sumai Hotel Apartment allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sumai Hotel Apartment.

Are there connecting rooms at Sumai Hotel Apartment?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Sumai Hotel Apartment?

The closest major airport to Sumai Hotel Apartment is Kuala Terengganu (TGG-Sultan Mahmood), which is 9.2 mi away (24 minutes by car).

Can I book a room with a balcony at Sumai Hotel Apartment?

No, you won't find guestrooms with balconies at Sumai Hotel Apartment.

Sumai Hotel Apartment Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 63 reviews
Rating 8 - Good. 20 out of 63 reviews
Rating 6 - Okay. 20 out of 63 reviews
Rating 4 - Poor. 7 out of 63 reviews
Rating 2 - Terrible. 6 out of 63 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohd Nizam

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near to mosque, food court
Stayed 1 night in Sep 2024

2/10 Terrible

KC

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The windows of our apartment room were not soundproofed at all, as such the nonstop noise from road traffic was unbearable. Do avoid this property if you need a good night rest before your onward journey.
Stayed 2 nights in May 2024

6/10 Okay

Hannis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would never come again

Very poorly maintained. Dirty room, even the parking area was dirty and not maintained well. Room was not up to par. Toiletries provided were too little. Rooms were very smelly and AC not working well. Not worth the money. Such a disgrace to Terengganu tourism. Please never come here 👎
Stayed 1 night in Oct 2023

2/10 Terrible

KIM BIOW

Traveled with family
Disliked: Property conditions & facilities
Toilet not bright enought. Shower area without holder for sampoo and bath foam. No bath tower rail. The tooth brush and others have to be requested only provided. It do not have hotel type of service.
Stayed 3 nights in Sep 2023

8/10 Good

zaini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Nor Afida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimal tapi boleh stay lagi.

Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Stayed 1 night in May 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Location to surrounding
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointing. I will not come again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will repeact
Stayed 1 night in Aug 2019

6/10 Okay

Nurul

Business traveler, Traveled with family
Liked: Staff & service
good staff
Stayed 1 night in Aug 2019

4/10 Poor

Haziman

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

M Aizuddin

Liked: Staff & service
Just normal aprtment nothing awesome
Stayed 1 night in Jul 2019

2/10 Terrible

Kc

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scary,dirty. The property is poorly maintained
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel should close down

Damage and dirty rooms. Leakage at 3 out of 4 rooms we booked. Lights broken so rooms are dimmed. It looks horror because it's old and dark. Toilets are yucky with stains and hair. It's smell bad because I don't think they ever wash or vacuum the curtain and carpet. It's just disgusting. We stayed because we have to attend a workshop at this hotel. Attempts to load picture but hotel.com seems to disallowed it
Stayed 2 nights in Jun 2019

2/10 Terrible

Mei lian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly place, cat can walk into buffet area. The worst hotel i had stay. But food is ok.
Stayed 3 nights in Jun 2019

8/10 Good

Noormawati omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Bella, Kuala Lumpur

Traveled with family
Can stay with big family in 1 apartment
Stayed 1 night in Jun 2019

6/10 Okay

WAN, Kelantan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front door very old. The interior concept also old. But overall the room is clean.
Stayed 1 night in Apr 2019

8/10 Good

surya

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Friendly staff.

Need major refurbishments. Doors, cabinets and bed frame needs to be replaced.
Stayed 1 night in Apr 2019

6/10 Okay

Azharuddin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

hotel need upgrade

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Ok.good palace
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Spacious and d staff are friendly and polite Need more power plug especially in the bedroom
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a 2 bedroom apartment, great space, but outdated, need renovation and also Wi-Fi was terrible.
Stayed 1 night in Feb 2019