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Sheraton Hong Kong Hotel & Towers

5.0 star property
Central Kowloon hotel connected to a shopping center, steps from Hong Kong Museum of Art

Choose dates to view prices

Photo gallery for Sheraton Hong Kong Hotel & Towers

Enjoy a romantic dinner for two in this stylish dining area with a beautiful city view.
Banquet hall
Experience the grandeur of our lobby, featuring a stunning spiraling staircase and spacious seating areas.
Experience the classic charm of this iconic hotel, featuring a symmetrical facade and evenly spaced windows.
Enjoy a city view from the large window, relax on the sofa and armchair, and unwind with a flat-screen TV.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Parking available
  • Room service

Explore the area

View in a map
20 Nathan Road, Tsim Sha Tsui, Kowloon
  • Harbour City
    ‪5 min walk‬
  • Hong Kong Convention and Exhibition Centre
    ‪4 min drive‬
  • Lan Kwai Fong
    ‪6 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Relax in a spacious room with a large bed, nightstand, and lamp, offering a comfortable retreat.

Suite, 1 Bedroom, Non Smoking

  • 550 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Relax in a spacious room with a large bed, flat-screen TV, and marble-topped table.

Club Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Two large beds with white linens, a seating area, and a large window.

Room, 2 Twin Beds

8.2 out of 10
Very good
(12 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Relax in a spacious room with a large bed, flat-screen TV, and marble-topped table.

Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 290 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Harbor View

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Room, 1 King Bed, Harbor View

8.8 out of 10
Excellent
(12 reviews)
  • 320 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Harbor View

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Club Room, 2 Twin Beds, Harbor View

  • 375 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Non Smoking

Relax in a spacious room with a large bed, flat-screen TV, and city views.

Room, 1 Double Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 206 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 King Bed, Harbor View

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Room, 1 King Bed, Harbor View

8.0 out of 10
Very good
(1 review)
  • 375 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Experience the vibrant cityscape with views of the river and surrounding architecture.

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Harbor View

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Club Suite, 1 Bedroom, Harbor View

  • 570 sq ft
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Harbor View

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Room, 2 Twin Beds, Harbor View

10.0 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Club Suite, 1 Bedroom, Non Smoking

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Relax in a spacious room with a large bed, nightstand, and lamp, offering a comfortable retreat.

Club Suite, 1 Bedroom, Non Smoking

  • 550 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Relax in a spacious room with a large bed, walk-in closet, and convenient bedside table.

Junior Suite, 1 Bedroom, Non Smoking

  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Twin Beds, Harbor View

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Room, 2 Twin Beds, Harbor View

7.4 out of 10
Good
(3 reviews)
  • 377 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Harbor View

Located adjacent to the waterfront, the Hong Kong Museum of Art offers stunning views of the city skyline.

Club Room, 1 King Bed, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, City View

Stunning city views from a uniquely shaped building with a flat roofline, overlooking a body of water and a vibrant urban skyline.

Room, 2 Twin Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, City View

Stunning city views from a uniquely shaped building with a flat roofline, overlooking a body of water and a vibrant urban skyline.

Room, 1 King Bed, City View

8.0 out of 10
Very good
(6 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Kowloon

Located in Tsim Sha Tsui, Sheraton Hong Kong Hotel & Towers is adjacent to Hong Kong Museum of Art and within a 15-minute walk of popular sights like Victoria Harbour. This 782-room hotel has conveniences like 6 restaurants, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Kowloon and also close to Lan Kwai Fong and Hong Kong Convention and Exhibition Centre.

What's nearby

  • Harbour City - 5 min walk - 0.3 miles
  • Tsim Sha Tsui Star Ferry Pier - 6 min walk - 0.4 miles
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 2.6 miles
  • Happy Valley Race Course - 4 min drive - 2.6 miles
  • Lan Kwai Fong - 6 min drive - 3.7 miles

Getting around

  • Hong Kong East Tsim Sha Tsui Station - 3 min walk
  • Whampoa Station - 3 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Yung's Bistro - ‬2 min walk
  • ‪Omotesando Koffee - ‬2 min walk
  • ‪The Café - ‬1 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪The Lobby - ‬1 min walk

About this property

Sheraton Hong Kong Hotel & Towers

Central Kowloon hotel connected to a shopping center, steps from Hong Kong Museum of Art
Guests of Sheraton Hong Kong Hotel & Towers have access to an outdoor pool, a gym, and a sauna. Valet parking is available for HKD 1920 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a hot tub, and conference space.
40-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Korean

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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,002 reviews
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Aug 31 - Sep 1
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (HKD 1,920 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; HKD 275 for adults and HKD 138 for children
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Celestial Court
  • Oyster & Wine Bar
  • Sky Lounge
  • The Café
  • Unkai

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15,043 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 1 year old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for HKD 339.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: HKD 1000.00 per night
  • Service fee: HKD 10 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately HKD 275.00 for adults and HKD 138.00 for children
  • Valet parking fee: HKD 1920 per day
  • Rollaway bed fee: HKD 339.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay, Apple Pay, and WeChat Pay
Safety features at this property include a smoke detector and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: Alipay, Apple Pay, and WeChat Pay.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector and a deadbolt lock.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hong Kong Hotel & Towers
Sheraton Hong Kong Towers
Sheraton Hotel Hong Kong Towers
Sheraton Hong Kong Hotel Towers Kowloon
Sheraton Hong Kong Hotel Towers
Sheraton Hong Kong Towers Kowloon
Sheraton Hong Kong & Towers
Sheraton Hong Kong Hotel & Towers Hotel
Sheraton Hong Kong Hotel & Towers Kowloon
Sheraton Hong Kong Hotel & Towers Hotel Kowloon

Frequently asked questions

Is a free cancellation option available at Sheraton Hong Kong Hotel & Towers?

Sheraton Hong Kong Hotel & Towers offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Hong Kong Hotel & Towers?

As of Aug 11, 2025, prices found for a 1-night stay for 2 adults at Sheraton Hong Kong Hotel & Towers on Aug 31, 2025 start from $166.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Sheraton Hong Kong Hotel & Towers?

This hotel is situated in Tsim Sha Tsui within a short 6-minute walk of Harbour City and also 12 minutes on foot from Victoria Harbour. You'll also find Temple Street Night Market and Nathan Road Shopping District within a short drive.

Will I be able to park at Sheraton Hong Kong Hotel & Towers?

Yes, valet parking is offered for HKD 1,920 per day. Though parking is limited, accessible parking is also available.

Does Sheraton Hong Kong Hotel & Towers include a casino?

No, Sheraton Hong Kong Hotel & Towers doesn't have a casino.

Will I find an indoor pool at Sheraton Hong Kong Hotel & Towers?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Sheraton Hong Kong Hotel & Towers a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, 2 bars, and an ocean-view restaurant.

Does Sheraton Hong Kong Hotel & Towers have a hot tub?

Yes, this hotel has a spa tub.

Does Sheraton Hong Kong Hotel & Towers feature a restaurant that includes a breakfast menu?

Yes, Sheraton Hong Kong Hotel & Towers has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sheraton Hong Kong Hotel & Towers allow pets to stay for free?

No, pets aren't allowed at Sheraton Hong Kong Hotel & Towers.

Does Sheraton Hong Kong Hotel & Towers have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Sheraton Hong Kong Hotel & Towers?

The closest major airport to Sheraton Hong Kong Hotel & Towers is Hong Kong International Airport (HKG), which is 21.2 mi away (31 minutes by car).

Can I book a room with a balcony at Sheraton Hong Kong Hotel & Towers?

No, there aren't any guestrooms with balconies at Sheraton Hong Kong Hotel & Towers.

Does Sheraton Hong Kong Hotel & Towers offer wedding services?

There are wedding services available at Sheraton Hong Kong Hotel & Towers if that's in your vacation plans.

Sheraton Hong Kong Hotel & Towers Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1009 reviews
Rating 8 - Good. 277 out of 1009 reviews
Rating 6 - Okay. 98 out of 1009 reviews
Rating 4 - Poor. 50 out of 1009 reviews
Rating 2 - Terrible. 30 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

GE

Stayed 3 nights in Jun 2025

10/10 Excellent

WOONSEON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff responded well, the breakfast was good, and the answers to inquiries were quick and accurate. It helped me a lot with my trip. 감사합니다!
Stayed 2 nights in May 2025

10/10 Excellent

Xun

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and view
Stayed 2 nights in May 2025

10/10 Excellent

Yoonseong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Lauren

Stayed 8 nights in Apr 2025

6/10 Okay

Chan

Stayed 2 nights in May 2025

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, excellent view, staff very helpful
Stayed 12 nights in Apr 2025

10/10 Excellent

Chee

Stayed 3 nights in Apr 2025

6/10 Okay

juyeon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Dietwalt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gern wieder in Hongkong

Schönes Hotel, weil es eine Top Lage hat. Zum letzten Mal scheint eine Renovierung erfolgt zu sein. Leider passtdie Atmosphäre des Frühstücks nicht zum restlichen Hotel. 2018 gab es noch ein kleines Frühstück in der Klublonge -das ist leider weg.
Stayed 5 nights in Apr 2025

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is unique, was an excellent choice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience staying at the Sheraton. My young daughter was sick whilst staying there and they went above and beyond to assist us. They constantly kept checking up on us to make sure she was ok. The housekeeping staff were amazing too.
Stayed 6 nights in Apr 2025

10/10 Excellent

Albert C H

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Robert, Marshfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was a perfect place for us to stay because it was located central to everything we wanted to see and do while in Hong Kong.
Stayed 4 nights in Apr 2025

8/10 Good

Sui Fan kathy

Business traveler
Stayed 4 nights in Apr 2025

10/10 Excellent

Marta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2025

10/10 Excellent

eustachio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2025

4/10 Poor

Hong Yik

Traveled with family
Disliked: Cleanliness, room comfort

Lovely View, Limited Comfort

The breakfast selection was limited, and the room was quite small and not very clean. However, the location was a plus — accessible and within walking distance to nearby shopping, the Arena of Stars, and other attractions. The harbour view from our room was definitely a nice added touch.
Stayed 2 nights in Apr 2025

6/10 Okay

HAN-YANG

Stayed 2 nights in Apr 2025

10/10 Excellent

Roman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very walkable with ferries and metro stations nearby, dining options and entertainment. Will definitely stay here again.
Stayed 6 nights in Apr 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location and clean.

Our stay was wonderful, all the staff were friendly and polite. Room was clean and quiet. Location was very convenient as it was close to MTR and many shopping malls. Our room keeper Elaine was wonderful in keeping our room tidy and clean. I would recommend this location for others who wish to visit Hong Kong.
Stayed 14 nights in Mar 2025

8/10 Good

POHSUN

Stayed 3 nights in Mar 2025

10/10 Excellent

Ishan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

4/10 Poor

Pinky

Stayed 8 nights in Feb 2025

4/10 Poor

Pinky

Traveled with family
Disliked: Staff & service, property conditions & facilities
I recently stayed at Sheraton and had a very disappointing experience regarding their handling of guest safety and support. During my stay, I fell in the parking lot, which was poorly lit and had a raised pathway that was difficult to see. A couple personnel checked with me while I fell in the parking lot and provided an ice pack. Howver, after the incident, I requested three ice packs for my injury, but the hotel failed to provide them and provided one only. Even more concerning, no staff followed up on my condition afterward to check if I was okay or needed further assistance. When I brought up these issues at checkout, I was simply told that they would "improve in the future"—but that does nothing to help me or address the lack of care I experienced. I expected better support from a hotel, especially when it comes to guest safety.

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