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The Palms Hotel

3.0 star property
VIP Access

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Photo gallery for The Palms Hotel

Property grounds
Cottage Suite 138 | Living area | Flat-screen TV
Free daily continental breakfast
Front of property
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪13 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪17 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.6 out of 10
Excellent
(50 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(78 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Key West

The Palms Hotel places you in Old Town Key West, within a leisurely stroll of popular sights such as Duval Street and Ernest Hemingway Home and Museum. This 32-room, 3-star guesthouse has free breakfast and a bar/lounge, along with an outdoor pool.
View more Guest Houses in Key WestOpens in a new window

What's nearby

  • Key West Naval Station - 2 min walk - 0.1 miles
  • Studios of Key West - 5 min walk - 0.3 miles
  • Duval Street - 13 min walk - 0.7 miles
  • Ernest Hemingway Home and Museum - 17 min walk - 0.9 miles
  • Southernmost Point - 20 min walk - 1.1 miles

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Dions Truman & White - ‬2 min walk
  • ‪Sandy's Café - ‬5 min walk
  • ‪Square Grouper Key West - ‬13 min walk
  • ‪Moose Lodge - ‬7 min walk
  • ‪The Dive Bar Shirt Club - Grub House - ‬12 min walk

About this property

The Palms Hotel

At The Palms Hotel, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. Free offsite parking is available if you drive. The front desk has multilingual staff that can help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a microwave in a common area, a computer station, and a garden.
Guests can expect to find flat-screen TVs with cable channels. Other standard amenities include ceiling fans and free toiletries.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

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Southwinds Motel
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  • Pool
  • Breakfast included
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 1,349 reviews
$184 nightly
The price is $207
May 18 - May 19
Total with taxes and fees
Southwinds Motel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Bar (THU-SAT)

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 55 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total (100 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-9:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is available during limited hours. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Palms Hotel Key West

Palms Key West

Palms Hotel Key West

The Palms Hotel- Key West Hotel Key West

The Palms Hotel Key West

The Palms Hotel Guesthouse

The Palms Hotel Guesthouse Key West

Frequently asked questions

What can I see within easy reach of The Palms Hotel?

This guesthouse is situated in Old Town Key West within a short 12-minute walk of Duval Street and also 18 minutes on foot from Florida Keys Beaches. You'll also find Ernest Hemingway Home and Museum and South Beach within a short drive.

How much does it cost to stay at The Palms Hotel?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at The Palms Hotel on Jun 2, 2026 start from $222, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Palms Hotel?

Yes, though parking is limited parking.

Does The Palms Hotel include a casino on the premises?

No, The Palms Hotel doesn't have a casino.

Will I find an indoor pool at The Palms Hotel?

No, this guesthouse doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

Is The Palms Hotel good for couples?

Couples will appreciate amenities like a poolside bar, an outdoor pool, and a free daily breakfast at this guesthouse.

Does The Palms Hotel have a hot tub?

No, this guesthouse doesn't have a spa tub.

Does The Palms Hotel have a restaurant with a breakfast menu?

Yes, The Palms Hotel serves free continental breakfast at Papa Jack's Bar (THU-SAT) each morning.

Will The Palms Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Palms Hotel for a fee of USD 55 per pet, per night.

Does The Palms Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this guesthouse.

How close is the airport from The Palms Hotel?

The closest major airport to The Palms Hotel is Key West Intl. Airport (EYW), which is 3.1 mi away (8 minutes by car).

Can I book a room with a balcony at The Palms Hotel?

No, there aren't any accommodations with balconies at The Palms Hotel.

The Palms Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1004 reviews
Rating 8 - Good. 240 out of 1004 reviews
Rating 6 - Okay. 87 out of 1004 reviews
Rating 4 - Poor. 34 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Whitney

Stayed 2 nights in Apr 2026

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a wedding and booked three rooms for our family. Everything was clean and comfortable and we would definitely stay here again. This is not a fancy hotel but excellent for the price point. Beds were very comfortable. Only complaint was the in room coffee situation - not the best and they did not restock after our first night there. They offer a complimentary continental breakfast but it did not start until 8:30 am. Ubers were very easy to get - 2 minutes or less every time. Beautiful neighborhoods to walk thru.
Stayed 2 nights in Apr 2026

10/10 Excellent

Jacob

Stayed 2 nights in Feb 2026

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean place ! Our room was spacious and decorated nice. Plenty of towels. Office staff friendly. Breakfast was ok, had usual selection of items. Would recommend and would stay again!
Stayed 3 nights in Feb 2026

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
The location was good if you don't mind being a 15 minute walk from Duval and you need parking. We easily found street parking near the hotel. Decent breakfast included. Only issue was the bathroom in Room 133 was very small. Otherwise, Nice stay.
Stayed 1 night in Feb 2026

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, bartender was great.
Stayed 3 nights in Feb 2026

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities
Excellent location, Wonderful staff Loved breakfast, pool, bikes Just great place to stay
Stayed 7 nights in Feb 2026

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
The room did not have regular TV channels available which was a problem when the Olympics are going on but most importantly on Super Bowl Sunday when we had to find another way to watch the Super Bowl
Stayed 3 nights in Feb 2026

10/10 Excellent

Michel

Stayed 2 nights in Feb 2026

10/10 Excellent

Kyle

Rooms are nice and we
Stayed 1 night in Jan 2026

10/10 Excellent

Sunnie

Liked: Cleanliness, staff & service, amenities
Nice large room, very clean, easy walk to Porky's restaurant.
Stayed 2 nights in Jan 2026

10/10 Excellent

Natalie Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was my second time at the palms and we enjoyed it! Clean, friendly staff and hospitable. We will definitely go again! Great breakfast too!
Stayed 4 nights in Feb 2026

8/10 Good

Mark

Stayed 1 night in Feb 2026

8/10 Good

Lucious

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Staff attentive to anything needed! Only complaint would be shower in room 108 is tiny and toilet is to close to sink. Its not just becausecI am a larger person but for myvwife too she is Small!
Stayed 5 nights in Feb 2026

2/10 Terrible

David

Traveled with partner
Disliked: Amenities, property conditions & facilities
Unusually cold and the rooms had no heat! Also you were not allowed to flush toilet paper in the toilet!
Stayed 3 nights in Feb 2026

8/10 Good

Eugene

Stayed 3 nights in Feb 2026

8/10 Good

michael

Traveled with group
Very nice
Stayed 2 nights in Jan 2026

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, within walking distance to shops and restaurants. The check-in staff was very kind and helpful, they allowed us to store our luggage until the room was ready. We will definitely choose The Palms again.
Stayed 1 night in Jan 2026

4/10 Poor

william

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms look like theyve been renovated by somebody a tube caulk . Shower was the size of a telephone booth ....shower curtain would stick to you cause the bathroom windy was drafty. Split climate system had a Do not use heat sign...so when it was bone cold this past weekend we froze. Spend a litle more to be closer to Davul , get a better place n not spend $$ on uber or a golfcart as this place is a 25 min walk.
Stayed 5 nights in Jan 2026

2/10 Terrible

Christopher, New Bern

Traveled with partner
Disliked: Amenities, property conditions & facilities
There was no working heat in the room and we literally slept in our clothes. The office was closed or we would have asked for a blanket as there was only a thin coverlet on the bed. The shower only produced lukewarm water. Ww shivered through the first night and went to the office the next morning and requested that we be moved to a room with functional heat. We were refused. We them told the front desk that we were checking out because we were in our 70's and could not tolerate a freezing cold and drafty room (nobody could). We requested a refund for one night and we were refused. We asked to speak to a manager and were given an email address. Furthermore, there was a sign in the bathroom that had instructions that no toilet paper be put into the toilet. What??? Gross. Parking was also a nightmare which required driving around looking for a space. We cannot recommend this spot for any reason.
Stayed 2 nights in Jan 2026

10/10 Excellent

Marianna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the honeymoon suite. Room was clean and convenient. The shape of the room was unique. Would definitely stay there again.
Stayed 2 nights in Jan 2026

6/10 Okay

Barbara

Stayed 3 nights in Jan 2026

6/10 Okay

Maria

Traveled with family
The pool bar was closed Monday to Friday, the young lady at the front desk said that it was stated on the website, it was not. Also there was a sign in the bathroom not to flush toilet paper down the toilet , we thought it was a joke , so we asked at the front desk and he said it was true, we were to use a trash can and not flush the toilet paper in the toilet. Unbelievable.. would never stay there again .
Stayed 2 nights in Jan 2026

8/10 Good

Bibi

Stayed 2 nights in Jan 2026

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Staff was friendly and rooms clean. Convenient location.
Stayed 1 night in Jan 2026

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