Catalina Island Vacation Packages

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The AC did not get very cold. There were also very few places that had AC to find relief from the heat. The Buffet is all outside and it was sweltering. Even with the fan on, we were sweating at night with the blankets. The pool was disgusting, floating plastic cups, lots of dead bugs, and random trash. The food wasn't 5 star level at all. The room service was inedible. The paella was really good and some of the restaurants had some good options. I found myself not eating many things, because they tasted gross. As an example, they used ketchup for the shrimp cocktail dipping sauce. The staff was not very helpful and any questions (activities, reservations, etc.). I tried attending many different listed activities (cocktail workshop, etc.) and no staff member knew what I was asking about. The entertainment was really good and the drinks were good! This place is a 3 star. Not a 5 star, luxury resort like they advertise. I would not stay here again or recommend this resort. I would look elsewhere.

I rarely leave reviews, but I want to warn others before booking. The photos do not reflect the actual condition of the studio, and this is not a beach property. We arrived around 11:00 PM due to flight and customs delays. Although the listing states the office is open until 11:00 PM, no one was available and the studio was left unlocked. We were later informed a cash electricity deposit was required ($10 per unit, three total), which was not disclosed in the Expedia listing. I contacted Expedia before arrival and on check-in day but received no help. The bathroom was unusable due to a broken shower head, clogged drain, and broken toilet handle. There were insufficient towels, some were dirty, no washcloths, and the sofa bed does not pull out. The next morning, we were forced to report to the office at 10:00 AM despite explaining we were celebrating my daughter’s birthday and had an 8:20 AM excursion pickup. The property manager was rude, dismissive, and inflexible. The office opened late, causing us to miss half our excursion, lose included transportation, and pay $40 for a taxi. I also paid over $40 in electricity for a two-night stay despite minimal use. Misleading listing, poor communication, rude management, maintenance issues, hidden fees, and no support from Expedia. I recommend reconsidering before booking.

Everything was amazing wonderful