Best customer service I have ever experienced
I’ve been to this same resort my third time and a lot has change .. didn’t feel I belong .. wasn’t recognized as others with color and status .. I feel I was being judge as someone without money .. don’t think I would be going back to this particularly resort but love it in punta cana .. not everyone was judgemental .. there were a lot of nice and friendly people as well .. just my take of how I felt .. it was reported to the Resort ..
We liked everything,
Great property
Loved the beach and the hotel is very beautiful. The only complain was the food, it was a very poor menue.
Nice and clean property, staffs are very nice, friendly and helpful, resort is in a great location, safe.
Great hotel with friendly staff. Food and restaurant service was great. Entertainment was good too. The best part was beautiful beach with white sand and blue water! The only complaint is about room cleanliness. Shower was dirty and had black mold on the walls and floor. We asked to clean it but nothing was done the next day when they cleaned the room.
All was good service and people. But did get sick. I believe it was the food. 6 of us put off 9 were sick badly. My daughter had to go to the doctor when we got back and was given Penicillin. I was sick about a week.
The entertainment team was spectacular along with the lady's from the explorer's club. The food was disgusting! My daughter, my father, my brother, my sister and i all got sick because of the food.
Our experience at Dreams Dominicus was incredible, staff at the front desk were very friendly and helpful, room service and housekeeping were always on point.the hotel has the best beach in the area, restaurants and attention were pretty awesome. Staff just in general were super friendly, they make you feel part of the Family. We for sure coming back again.
Very attentive staff, friendly and entertaining for New Years Eve
The staff SO nice! They make you feel really special. It's definitely worth paying a little extra to upgrade to the preferred club.
Dreams Dominicus La Romana - All Inclusive places you within a 10-minute stroll of Dominicus Beach and East National Park. This 488-room, 4-star hotel has 4 outdoor pools along with a full-service spa and 10 restaurants.
Free buffet breakfast is offered each morning. There are ample dining options with 10 onsite restaurants, including Bordeaux (Adults Only), which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
All 488 air-conditioned rooms provide safes. Guests can expect to find free WiFi and LCD TVs. Bathrooms offer rainfall showers and hair dryers.
Guests of Dreams Dominicus La Romana - All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. A stay here includes free valet parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a gym, 2 spa tubs, and a steam room.
Best customer service I have ever experienced
I’ve been to this same resort my third time and a lot has change .. didn’t feel I belong .. wasn’t recognized as others with color and status .. I feel I was being judge as someone without money .. don’t think I would be going back to this particularly resort but love it in punta cana .. not everyone was judgemental .. there were a lot of nice and friendly people as well .. just my take of how I felt .. it was reported to the Resort ..
Dear guest, Thank you for sharing your experience with us, we are sorprised to read this comment, as we are located in Dominican Republic is a country made up of diverse ethnic groups, so discrimination is not common in our property, we regret that you have left with this experience, in the same way we will take your comments as points of improvement to provide a better experience. Greetings,
We liked everything,
Making the experience the most enjoyable one our guests have had in their lives is what we are strive for, and you can`t imagine how much we enjoy every single word in your comment. Once again, thanks for letting us know about your experience and we very much look forward to your return! Best regards,
Making the experience the most enjoyable one our guests have had in their lives is what we are strive for, and you can`t imagine how much we enjoy every single word in your comment. Once again, thanks for letting us know about your experience and we very much look forward to your return! Best regards,
Great property
Hello! Thank you very much for sharing your comments! It was a pleasure having you in our property and we look forward to your return!
Loved the beach and the hotel is very beautiful. The only complain was the food, it was a very poor menue.
Hello! Thank you very much for sharing your comments! Regarding your comments about the area of improvement, we have made sure to present them to management so the appropriate changes are implemented It was a pleasure having you in our property and we look forward to your return!
Nice and clean property, staffs are very nice, friendly and helpful, resort is in a great location, safe.
Hello! Thank you very much for sharing your comments! It was a pleasure having you in our property and we look forward to your return!
Great hotel with friendly staff. Food and restaurant service was great. Entertainment was good too. The best part was beautiful beach with white sand and blue water! The only complaint is about room cleanliness. Shower was dirty and had black mold on the walls and floor. We asked to clean it but nothing was done the next day when they cleaned the room.
Hello, Mrs. Inna! Thank you very much for sharing your comments! Regarding your comments about the cleanliness of the room, we have made sure to present them to management so the appropriate actions are taken. It was a pleasure having you in our property and we look forward to your return!
Hello! Thank you very much for sharing your comments! It was a pleasure having you in our property and we look forward to your return!
Dear guest, Thank you for choosing Dreams Dominicus La Romana as your getaway destination and sharing your experience with us. There is nothing more rewarding than receiving the positive comments where our guest demonstrate the excellence of services and accommodation we offer in our property. We are happy to know that you have had an overall pleasant experience. Making the experience the most enjoyable one our guests have had in their lives is what we are strive for, and you can`t imagine how much we enjoy every single word in your comment. Once again, thanks for letting us know about your experience and we very much look forward to your return! Best regards, Massiel Rijo eConcierge & Social media
Dear Digna, Thank you for your positive comment, we hope to receive you again. Best regards,