Staff needs training on how to approach guest. I checked my bags with the bell desk because I had a late flight and wanted to explore the city a bit more. Upon returning to the hotel, I used the restroom to change into my travel outfit. Then I used the area just outside the restroom to consolidate my bags from shopping and changing. The overnight security approached me with an aggressive tone. Questioning whether I was a guest. After I told him I checked out and that I was preparing my bags for my flight, he continued to question me; asking if I had a ride. Then telling me I had to leave if I checked out. At this, I proclaimed he was harassing me. He tried to tell me it was hotel policy. I pointed out other people in the lobby and asked, why haven't you asked them to leave. His response was because they're guest. And I said, how would you know if you didn't ask them. At that, he walked away. Until this moment, I had enjoyed my stay. The staff was friendly, the facilities were well kept, the property is conveniently located, and I especially appreciate the complimentary breakfast. I had planned to return to this hotel the next time I visit Houston, but I will not.
Bathtub was clogging. No water in the rooms. Stayed one night. Room was clean.
John the manager that assisted when I checked in was awesome!!! His kindness was the best part of our stay!!
There were no ice machines on each floor and no vending machines. Hotel needs to be updated
Clean and front desk/valet very helpful. Dislike bathroom sink was clogged.
Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.
I didnt like the staff very unprofessional
Property looks good but the room is not clean
The property was exceptionally clean and beautifully decorated for the holidays.
Definitely NOT worthy of a 4-star distinction.
great
The property is in a great downtown location. Close to everything. The staff was great, the property was beautiful. The pool could use some updating and it is really small. The rooms were nice but the bathroom needs updating. The shower had a small shower curtain that didnt even cover the entire shower. Also the lighting in the bathroom is very dim. The beds say queen but they are definitely full size beds not queen. All in all i had a pleasant stay.
The Whitehall Houston tiene 259 opciones de hospedaje con caja de seguridad y periódicos gratis entre semana. Las camas tienen colchones Tempur-Pedic y ropa de cama de alta calidad. Se ofrece televisión con canales por cable premium. Los baños están equipados con amenidades de baño gratuitas y secadora de cabello.
Los huéspedes pueden navegar en línea gracias al acceso a internet por cable y wifi gratis. Entre las comodidades especialmente pensadas para las personas en viaje de negocios se incluyen escritorio, silla de escritorio y teléfono. Las habitaciones también incluyen tabla de planchar con plancha y cortinas blackout. Se proporciona servicio nocturno de cortesía y servicio de limpieza todos los días.
The Whitehall Houston tiene alberca al aire libre y sala de fitness abierta las 24 horas. Este hotel dispone de un restaurante y una cafetería. Hay un bar o lounge dentro de las instalaciones de la propiedad, donde los huéspedes pueden relajarse con una bebida. Esta propiedad tiene un área con computadoras, y acceso a internet por cable y wifi gratis.
Esta propiedad de 4 estrellas dispone de los siguientes servicios para viajeros de negocios: centro de negocios abierto las 24 horas, salas de juntas y servicio de limusina o auto. Este hotel de negocios también dispone de terraza, personal multilingüe y tienda de regalos o puesto de periódicos. Se ofrece de forma gratuita servicio de transporte por la zona en un radio de 1.0 mi. Se ofrece estacionamiento en las instalaciones (con cargo). Esta propiedad se remodeló por completo en abril de 2016.
The Whitehall Houston tiene zonas específicas para fumadores.
Este hotel de la zona de Centro de Houston queda a menos de 2 kilómetros (1 mi) de Toyota Center y Acuario Downtown. Centro de convenciones George R. Brown y Estadio Minute Maid Park también se encuentran a 3 km (2 mi). Downtown Transit Center Station se encuentra a 7 min caminando, y Bell Station se encuentra a 8 min a pie.
Este hotel cuenta con una alberca al aire libre, un restaurante y una sala de fitness abierta las 24 horas. También se ofrecen wifi gratis en las áreas comunes y traslados por la zona gratis. Además, la propiedad dispone de un bar o lounge, un centro de negocios disponible las 24 horas y un centro de conferencias.
Staff needs training on how to approach guest. I checked my bags with the bell desk because I had a late flight and wanted to explore the city a bit more. Upon returning to the hotel, I used the restroom to change into my travel outfit. Then I used the area just outside the restroom to consolidate my bags from shopping and changing. The overnight security approached me with an aggressive tone. Questioning whether I was a guest. After I told him I checked out and that I was preparing my bags for my flight, he continued to question me; asking if I had a ride. Then telling me I had to leave if I checked out. At this, I proclaimed he was harassing me. He tried to tell me it was hotel policy. I pointed out other people in the lobby and asked, why haven't you asked them to leave. His response was because they're guest. And I said, how would you know if you didn't ask them. At that, he walked away. Until this moment, I had enjoyed my stay. The staff was friendly, the facilities were well kept, the property is conveniently located, and I especially appreciate the complimentary breakfast. I had planned to return to this hotel the next time I visit Houston, but I will not.
Bathtub was clogging. No water in the rooms. Stayed one night. Room was clean.
Thank you for staying with us
John the manager that assisted when I checked in was awesome!!! His kindness was the best part of our stay!!
Dear Tyshema, It was our pleasure to welcome you to The Whitehall Houston. We are delighted that your experience was perfect from start to finish, and we appreciate you taking the time to share your generous comments. It was rewarding to read your kind remarks regarding John's attention to detail; we will enjoy sharing that they were such a memorable part of your visit. We hope to welcome you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
There were no ice machines on each floor and no vending machines. Hotel needs to be updated
We are so sorry for the inconvenience you experienced. We hope to use your feedback and pass it along to upper management.
Clean and front desk/valet very helpful. Dislike bathroom sink was clogged.
Dear Raquel, Thank you for the kind review, particularly the generous comments about our service. We have an exceptional team whose main priority is ensuring the comfort and satisfaction of our guests; it will be a pleasure to share your compliments with our associates. We have also noted your additional comments concerning the bathroom, and we appreciate you bringing this to our attention so that we can address it. We are grateful for all your feedback and look forward to welcoming you back to The Whitehall Houston soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.
We are so glad that you had a wonderful stay and the staff did a great job. We hope to see you again soon.
I didnt like the staff very unprofessional
Howard, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager
Christina, Thank you for staying with us at The Whitehall Houston. We look forward to hosting you again! Warm Regards, General Manager
Property looks good but the room is not clean
Ted, thank you for your review. We value your feedback and will make the necessary changes to ensure our guests have the best experience possible. Warm Regards, General Manager
Dear Amit, Thank you for your review of our hotel. We appreciate your positive feedback about our cleanliness standards but would like to apologize for the maintenance and service issues you encountered during your stay. We have shared your concerns with the proper individuals, and we thank you for bringing this to our attention. We hope to have the opportunity to welcome you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager