The host provided great communication and clear directions, but the overall experience was incredibly disappointing due to a total lack of flexibility. Days before arriving, we tried to cancel our reservation because alternative medical housing opened up last minute. As a cancer patient facing heavy medical bills, this would have helped us tremendously. VRBO support was actually willing to cancel the reservation for us, but the host completely refused.The stay itself lacked the comfort needed for recovery. The mattress was super firm, and a neighbor's dog barked loudly into the evening when we were trying to rest. After receiving devastating news from MD Anderson, we ultimately chose to leave three days early. While the host is a good communicator, their rigid stance during a medical crisis made an already stressful situation much worse.