We really loved the overall vibe of the hotel! The branding, graphics, and interior design are modern and visually stunning-it definitely made the stay feel unique. Two of the of the highlights were the assortment of events they offer and the freebies available to rent. We especially enjoyed using the GoPros, which were super easy to download with an app we downloaded on our phones.
One staff member did offer us a complimentary room upgrade after realizing we had booked the wrong room, which we appreciated. However, the rest of the front desk staff weren’t very friendly or welcoming, which was disappointing. The front loading area was also constantly crowded, making arrival and departure a bit hectic.
A few other downsides: there is no alarm clock in the room (just bring your own if you stay here), the pool fills up very quickly, and some valet staff seemed to drive cars quite recklessly. Security felt minimal, with an open-air layout and no key required to access guest floors-the area felt pretty safe but just something we noticed.
Overall, the hotel has a lot of potential and some standout features, but there are a few areas where improvement is needed.