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Hotel Maya Excelsior

Property class: 3

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Photo gallery for Hotel Maya Excelsior

An indoor swimming pool with clear blue water, tiled walls, and a brick accent wall.
A multi-story hotel with balconies and a central entrance.
A hotel lobby with a reception desk, a chandelier, and a wet floor sign.
A grand lobby with a central staircase, high wooden pillars, and a second-floor balcony.
A lobby with a large decorative wall, a staircase, and several wooden chairs.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
Centro Historico, 7ª. Avenida 12 - 46, Zona 1, Guatemala City, 1
  • Place, Catedral Metropolitana
    ‪8 min walk‬
  • Place, Central Market
    ‪10 min walk‬
  • Place, Guatemala City Hall
    ‪15 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪9 min drive‬

Room options

View all photos for Classic Single Room, 1 Double Bed, Non Smoking

A neatly made bed with a floral quilt, two bedside lamps, and a wooden headboard.

Classic Single Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Twin Beds, Non Smoking

A room with two beds, each with floral bedding, a poster on the wall, and a window with a lace curtain.

Classic Double Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking

A room with two beds, each with floral bedding, a poster on the wall, and a window with a lace curtain.

Deluxe Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Non Smoking

A room with three single beds with floral bedding, a red headboard, and two framed artworks on the wall.

Triple Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds, Non Smoking

A room with two beds, each with floral bedding, a poster on the wall, and a window with a lace curtain.

Deluxe Suite, 2 Double Beds, Non Smoking

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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  • Parking included
  • Free WiFi
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About the neighborhood

Guatemala City

Located in Zona 1, Hotel Maya Excelsior is next to Museum of Invisible Musicians and Church of St. Francis. This 100-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free self parking.

What's nearby

  • Catedral Metropolitana - 8 min walk - 0.5 miles
  • Central Market - 10 min walk - 0.5 miles
  • Palacio Nacional de la Cultura - 10 min walk - 0.5 miles
  • Guatemala City Hall - 15 min walk - 0.8 miles
  • Estadio Nacional Mateo Flores - 16 min walk - 0.9 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 24 min drive

Restaurants

  • ‪Los Tres Tiempos - ‬4 min walk
  • ‪Café Saúl - Cine Lux - ‬4 min walk
  • ‪Fu Lu Sho - ‬4 min walk
  • ‪Frankfurt Mixtas - ‬2 min walk
  • ‪Altuna Zona 1 - ‬5 min walk

About this property

Hotel Maya Excelsior

Hotel Maya Excelsior features an indoor pool, an outdoor pool, and a gym. Free parking is included with your stay. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a garden.
Flat-screen TVs come with cable channels. Other standard amenities include ceiling fans and free toiletries.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

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  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk
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The price is $27
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Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 8 for children
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,691 square feet of conference space

Outdoors

  • Garden

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 22 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 8 for adults and USD 8 for children
  • Credit card charges are subject to a surcharge of 22 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property is also known as

Hotel Maya Excelsior GUATEMALA
Maya Excelsior GUATEMALA
Hotel Maya Excelsior Guatemala City
Maya Excelsior Guatemala City
Hotel Hotel Maya Excelsior Guatemala City
Guatemala City Hotel Maya Excelsior Hotel
Hotel Hotel Maya Excelsior
Maya Excelsior
Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel
Hotel Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel Guatemala City

Frequently asked questions

Are free cancellation options available at Hotel Maya Excelsior?

Hotel Maya Excelsior offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Maya Excelsior?

As of Sep 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Maya Excelsior on Oct 27, 2026 start from $45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Maya Excelsior?

This hotel is situated in Zona 1, just steps from Museum of Invisible Musicians and Museo de Musicos Invisibles, and within a short walk of Catedral Metropolitana. You'll also find Central Market and Palacio Nacional de la Cultura less than a mile away.

Does Hotel Maya Excelsior include a casino?

No, Hotel Maya Excelsior doesn't have a casino.

Will I find an indoor pool at Hotel Maya Excelsior?

Yes, this hotel has an indoor pool along with an outdoor pool.

Does Hotel Maya Excelsior have a restaurant that serves breakfast?

Yes, Hotel Maya Excelsior serves breakfast (local cuisine) each morning for a surcharge from its restaurant.

Will Hotel Maya Excelsior allow pets to stay for free?

No, pets aren't allowed at Hotel Maya Excelsior though service animals are welcome.

How far is the airport from Hotel Maya Excelsior?

The closest major airport to Hotel Maya Excelsior is La Aurora Intl. Airport (GUA), which is 4.8 mi away (24 minutes by car).

Hotel Maya Excelsior Reviews

Reviews

5.4
Rating 10 - Excellent. 15 out of 63 reviews
Rating 8 - Good. 8 out of 63 reviews
Rating 6 - Okay. 4 out of 63 reviews
Rating 4 - Poor. 12 out of 63 reviews
Rating 2 - Terrible. 24 out of 63 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

4.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend Maya Excelsior Hotel in zone 1 That’s due to excellent service and cleaned; beside all you need around.
Stayed 21 nights in May 2026
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
For my trip the place was well located. Keep in mind this is not a luxury hotel.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
A lot of shops great spot pool clean moldy roof tho
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service
Very old. Needs to be updated. Excellent restaurant. Staff is amazing
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
location of this place is very convenient, good price, people from the reception are very nice and helpfull
Stayed 2 nights in Jun 2019
Verified review

6/10 Okay

Liked: Staff & service
The staff was polite. Gave us a quick tour around the vicinity.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited by artists and president
Stayed 3 nights in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
It looked like a horror movie stage. Sorry to say this but this was the most scary hotel I have ever stayed
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
Very central near the Cathedral and the palace wouldn’t chance using the pool overall outdated and unclean wouldn’t recommend.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not new. But the room is clean and the staff is nice. Easy check in and out. No air conditioning but have warm water and big room.
Stayed 4 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this Hotel to anyone!
Stayed 1 night in Nov 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too simple for the price, TV has only several programas, very noisy early in the morning and the whole Day, Swimmingpool was close, terrible bed, i got hurt my back. Bathroom quite ok with space and warm water
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty staff did not help
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was centrally located in historic downtown Guatemala City. The shower was clogged and I had to ask for a plunger to unclog it /-: No room service and the staff were whatever
Stayed 3 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
No good
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

I feel no safe

People talking all night on the stairs up n down the building floors n drinking
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Ok
Stayed 18 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel due an emergency. This is an scam, pictures are misleading and is expensive for what they offered. No hot water, dirty towels, a bathroom with roaches and an uncomfortable bed. At the reception they were unfriendly and doubtful about the booking.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not worth booking. Expedia states that you can pay online to reserve it. Once you get to the Hotel (if you can call it that), the staff tells you that they do not take payments from Expedia and that you MUST pay in cash. It is an inconvenience. Staff DID NOT know what to do. They are liers and very UNFRIENDLY, I would not recommend ever.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty rundown. The pools are not clean. The room I was first offered smelt like dusk and properly had not been cleaned in a while. The next room I was offered I saw what looked to be a bed bug sheddings. I left and went to another location I need a refund.
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Is not worth the 50$
Stayed 2 nights in Apr 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not recommend us please. This is because the rooms are not clean when I still there for one night it sound like it was working but they were building something 3 o’clock in the morning I couldn’t sleep at all and I had to be up by 6 o’clock to go to work so when I recommended the room for the staff were horrible.
Stayed 12 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great pool and comfortable rooms. This was five star hotel maybe in the early 1900s. Architecturally unique. Art deco trim. Decent restaurant and outstanding staff. Great location one block from street promenade. Walk to museums and galleries. Metro nearby. It is a solid three star.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bueno para pasar unos dias de la Semana Santa en Guatemala. La atención es excelente.
Stayed 5 nights in Apr 2026