See all properties

Krystal Urban Guadalajara

3.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Krystal Urban Guadalajara

Property entrance
Exterior
Interior detail
Lobby sitting area
In-room safe, individually decorated, individually furnished, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Place, Minerva Roundabout
    ‪10 min walk‬
  • Place, Applicant Service Center
    ‪12 min walk‬
  • Place, Avienda Chapultepec
    ‪17 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

9.0 out of 10
Wonderful
(56 reviews)
  • City view
  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

9.0 out of 10
Wonderful
(88 reviews)
  • City view
  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad

Hard Rock Hotel Guadalajara

Zapopan
  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
9.0 out of 10, Wonderful, 2,698 reviews
$135 nightly
The price is $163
Apr 26 - Apr 27
Total with taxes and fees
Hard Rock Hotel Guadalajara

About the neighborhood

Guadalajara

Located in Zona Minerva within a short walk of Minerva Roundabout, Krystal Urban Guadalajara is within a few miles (5 km) of other popular sights such as US Consulate General Guadalajara. This 3.5-star hotel has 140 guestrooms and offers a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Los Arcos de Guadalajara - 7 min walk - 0.4 miles
  • Minerva Roundabout - 10 min walk - 0.6 miles
  • Applicant Service Center - 12 min walk - 0.7 miles
  • Avienda Chapultepec - 17 min walk - 0.9 miles
  • US Consulate General Guadalajara - 7 min drive - 1.7 miles

Getting around

  • Juarez Station - 4 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 46 min drive

Restaurants

  • ‪Café P’al Real - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Royal Yak - ‬2 min walk
  • ‪Super Salads - ‬1 min walk
  • ‪Choppers - ‬1 min walk

About this property

Krystal Urban Guadalajara

Krystal Urban Guadalajara features a 24-hour gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a business center, a terrace, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Similar properties

Breakfast, lunch, dinner served; Mexican cuisine
Hotel Velvet Plaza
Zona Minerva
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 3,748 reviews
$53 nightly
The price is $66
Apr 27 - Apr 28
Total with taxes and fees
Hotel Velvet Plaza

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 305 for adults and MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Frequently asked questions

Are free cancellation options available at Krystal Urban Guadalajara?

Krystal Urban Guadalajara provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Urban Guadalajara?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Guadalajara on May 6, 2026 start from $115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Krystal Urban Guadalajara?

This hotel is situated in Zona Minerva within a short 9-minute walk of Minerva Roundabout and also 11 minutes on foot from Applicant Service Center. You'll also find Avienda Chapultepec and Plaza del Sol within a short drive.

Does Krystal Urban Guadalajara include a casino at the property?

No, Krystal Urban Guadalajara doesn't have a casino.

Is there an indoor pool at Krystal Urban Guadalajara?

No, there is no indoor pool at this hotel.

Does Krystal Urban Guadalajara feature a restaurant that includes a breakfast menu?

Yes, Krystal Urban Guadalajara serves buffet breakfast each morning for a surcharge from its restaurant.

Does Krystal Urban Guadalajara allow pets to stay free of charge?

No, pets aren't allowed at Krystal Urban Guadalajara.

How far is the airport from Krystal Urban Guadalajara?

The closest major airport to Krystal Urban Guadalajara is Don Miguel Hidalgo y Costilla Intl. Airport (GDL), which is 13.8 mi away (46 minutes by car).

Krystal Urban Guadalajara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1116 out of 1586 reviews
Rating 8 - Good. 277 out of 1586 reviews
Rating 6 - Okay. 118 out of 1586 reviews
Rating 4 - Poor. 34 out of 1586 reviews
Rating 2 - Terrible. 41 out of 1586 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

JOSE

Stayed 1 night in Jan 2026

10/10 Excellent

Magali

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great location
Stayed 2 nights in Jan 2026

6/10 Okay

Mark

Traveled with group
Limited on-site eating options, inattentive staff, dates rooms.
Stayed 4 nights in Jan 2026

10/10 Excellent

Guillermina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent service, location and amenities. Thank you for a very pleasant stay.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jose

Stayed 1 night in Jan 2026

10/10 Excellent

Alberto

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy buen hotel y en una excelente zona
Stayed 3 nights in Dec 2025

4/10 Poor

Hector

Traveled with group
Disliked: Cleanliness, property conditions & facilities
La habitación tenía mucho cabello y polvo. Me he hospedado un par de veces antes en este hotel pero esta vez sí decepcionó bastante la limpieza.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fatima Fabiola

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Dec 2025

6/10 Okay

Tessie Jennifer

Traveled with partner
Disliked: Amenities
Its an okay hotel should be 2-3 stars not 4. Our room had mold no fridge our AC would randomly stop working the rooms are worn out and not kept up with.
Stayed 5 nights in Dec 2025

2/10 Terrible

Mario

Traveled with family
1 hour for a soup and when I got it was no flavor just boiled water
Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have to say Isaiah may a great impression remembering me and my wife from out past visits . He greeted us with a warm welcome to the hotel while helping immediately to unload our luggage and bags for us to check in . I have to say regardless of us being long long time clients with Krystal . This hotel overall is great from start to finish . I have to say room was very clean like always . Alondra was very helpful too my helping book my ride to the airport. Thanks for the awesome stay and hospitality.
Stayed 1 night in Jan 2026

10/10 Excellent

Don, Henderson

Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Stayed 3 nights in Nov 2025

10/10 Excellent

PEDRO S

Stayed 2 nights in Dec 2025

4/10 Poor

Heriberto

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was ok, spacious. It was a bit dirty when we received it. we found some hair sittinf in the shower also the sink appeared to be clogged. The nd the carpet on the hallways are very dirty. I used to stay here before but unfortunately not recommended anymore.
Stayed 1 night in Dec 2025

10/10 Excellent

Ramon

Stayed 6 nights in Sep 2025

8/10 Good

María Isabel Mardueño

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel estuvo espectacular, bonita vista desde la habitación, buen precio, cerca de muy buenos restaurantes, muy céntrico, enfrente de una hermosa plaza comercial. Lo recomiendo mucho y definitivo me volvería a hospedar aquí. El staff fue muy bueno, tuvimos problemas con el aire acondicionado de la habitación, no enfriaba, y nos cambiaron de habitación.
Stayed 2 nights in Dec 2025

10/10 Excellent

Severo

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

8/10 Good

Lilibeth

Business traveler
Liked: Property conditions & facilities
staff was very courteous. Especially the concierge who was very helpful and super friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Roger

Stayed 3 nights in Dec 2025

8/10 Good

John

Stayed 4 nights in Dec 2025

6/10 Okay

CARLOS

Stayed 3 nights in Nov 2025

Hotels