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JEN Penang Georgetown by Shangri-La

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Photo gallery for JEN Penang Georgetown by Shangri-La

Lobby sitting area
Exterior
Private kitchen
Cafe
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, Prangin Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • City view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(33 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

George Town

Located in Downtown George Town, JEN Penang Georgetown by Shangri-La is next to popular attractions like 1st Avenue Mall and KOMTAR. This 443-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym. Centrally located in George Town, the hotel is connected to a shopping center and also a short walk from Prangin Mall.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 miles
  • Prangin Mall - 1 min walk - 0.1 miles
  • The Top at Komatar - 2 min walk - 0.1 miles
  • KOMTAR - 3 min walk - 0.2 miles
  • Georgetown UNESCO Historic Site - 9 min walk - 0.5 miles

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪A&W - ‬2 min walk
  • ‪Wembley Café - ‬1 min walk
  • ‪Sushi King - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Kedai Kopi Bee Hong 美鳳茶室 - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

JEN Penang Georgetown by Shangri-La features an outdoor pool, a children's pool, and a 24-hour gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MYR 96 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and meeting rooms.
40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

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May 13 - May 14
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Is free cancellation available at JEN Penang Georgetown by Shangri-La?

JEN Penang Georgetown by Shangri-La offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on May 30, 2026 start from $106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near JEN Penang Georgetown by Shangri-La?

This hotel is situated in Downtown George Town, just steps from KOMTAR and 1st Avenue Mall, and within a short walk of Chit Tiau Lor Ban San. You'll also find Gurney Drive and Gurney Plaza within a short drive.

Will I be able to park at JEN Penang Georgetown by Shangri-La?

Yes, covered self parking is offered for free at the hotel.

Does JEN Penang Georgetown by Shangri-La include a casino?

No, JEN Penang Georgetown by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Penang Georgetown by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about JEN Penang Georgetown by Shangri-La?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does JEN Penang Georgetown by Shangri-La have a hot tub?

No, but this hotel does have a sauna.

Does JEN Penang Georgetown by Shangri-La have a restaurant that serves breakfast?

Yes, JEN Penang Georgetown by Shangri-La serves continental breakfast for a surcharge each morning at Cafe Jen.

Does JEN Penang Georgetown by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Penang Georgetown by Shangri-La.

Does JEN Penang Georgetown by Shangri-La have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from JEN Penang Georgetown by Shangri-La?

The closest major airport to JEN Penang Georgetown by Shangri-La is Penang Intl. Airport (PEN), which is 10.9 mi away (26 minutes by car).

Can I book a room with a balcony at JEN Penang Georgetown by Shangri-La?

No, there aren't any guestrooms with balconies at JEN Penang Georgetown by Shangri-La.

Does JEN Penang Georgetown by Shangri-La offer wedding services?

Take advantage of the wedding venue at JEN Penang Georgetown by Shangri-La if you plan to say "I do" during your trip.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1004 reviews
Rating 8 - Good. 352 out of 1004 reviews
Rating 6 - Okay. 75 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher, Clarence Center

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern high-rise hotel at the south edge of Old Town. Right next door to several shopping malls and to Noordin Street. Very convenient to Thaipussam celebrations many of which take place right in front of the building. Armenian Street is about 15 minute walk. Beautiful views of Georgetown from club-level floors and from the lounge itself. Main breakfast restaurant was very busy, perhaps because of the ongoing Indian festival.
Stayed 3 nights in Jan 2026

10/10 Excellent

Gilda, St. Cloud

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious,clean, nice bed, bathroom is spacious, good breakfast, the staffs are very friendly,nice,helpful,courteous,with smiling faces. Close proximity with the mall, bus station, very convenient.
Stayed 3 nights in Feb 2026

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the heart of George Town! Staff provided excellent service and was especially helpful with helping me book an outstanding tour of the city! Would highly recommend this hotel!
Stayed 2 nights in Jan 2026

8/10 Good

Amay

Stayed 2 nights in Jan 2026

8/10 Good

Rory

Stayed 2 nights in Jan 2026

8/10 Good

Tom

Liked: Cleanliness, staff & service
Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.
Stayed 4 nights in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Yes. The room was clean and the staff was helpful
Stayed 2 nights in Jan 2026

8/10 Good

Sara

Stayed 1 night in Jan 2026

10/10 Excellent

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang
Stayed 4 nights in Jan 2026

10/10 Excellent

Luxmi Devi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception and bar. We didn't have breakfast or dinner since we wanted to try local foods in local restaurants in the village.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

10/10 Excellent

TIAN LOY

Liked: Cleanliness, amenities
Clean room
Stayed 2 nights in Jan 2026

8/10 Good

Conrad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
room was clean, overall ok
Stayed 4 nights in Dec 2025

10/10 Excellent

Siow Wei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd time staying in JEN. Excellent service as always. They helped to prepare a birthday surprise which is highly appreciated.
Stayed 1 night in Jan 2026

6/10 Okay

Chin Heng

Traveled with group
Average
Stayed 2 nights in Jan 2026

10/10 Excellent

MingKhoon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location, friendly and helpful staff, clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Dejan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, and well equiped.
Stayed 1 night in Dec 2025

6/10 Okay

Lee Chin

Traveled with family
Disliked: Room comfort
The stay was good overall, and I was satisfied with most aspects. The counter staff and concierge were friendly and helpful. Their service was greatly appreciated. However, the operator customer service was rude and often sarcastic, which negatively impacted the experience. The housekeeping service did not replenish the tissues, which was a minor inconvenience. The pillows were too soft for my preference.
Stayed 4 nights in Dec 2025

8/10 Good

Qiping

Traveled with group
Liked: Cleanliness, property conditions & facilities
The rooms are fine for a 4 star hotel. Convenient to tour around.
Stayed 3 nights in Dec 2025

10/10 Excellent

Srinson

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient.
Stayed 2 nights in Dec 2025

6/10 Okay

MUI LIAN

Stayed 3 nights in Dec 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family stay with 2 rooms. Convenient location, clean rooms and friendly staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Zi Guang Glenn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 3 nights in Dec 2025

8/10 Good

Rui Hao Kevin

Stayed 4 nights in Dec 2025

10/10 Excellent

Nur Dhamirah Sakinah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious Breakfast
Stayed 2 nights in Dec 2025

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