See all properties

JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
VIP Access

Choose dates to view prices

Photo gallery for JEN Penang Georgetown by Shangri-La

Coffee service
Garden
Outdoor pool, pool umbrellas, sun loungers
City view
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Place, Swettenham Pier Cruise Terminal
    ‪3 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Club Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(4 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(34 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Club Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2

View all photos for Club Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down comforters, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3

View all photos for Apartment

Down comforters, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3

View all photos for Executive Suite King

Down comforters, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3

View all photos for Executive Suite Twin

Down comforters, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 3

View all photos for Club Family Room

Down comforters, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3

About the neighborhood

George Town

Located in Downtown George Town, JEN Penang Georgetown by Shangri-La is next to popular attractions like 1st Avenue Mall and KOMTAR. This 443-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym. Centrally located in George Town, the hotel is connected to a shopping center and also a short walk from Prangin Mall.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.0 miles
  • KOMTAR - 3 min walk - 0.2 miles
  • Pinang Peranakan Mansion - 17 min walk - 0.9 miles
  • Swettenham Pier Cruise Terminal - 3 min drive - 1.5 miles
  • Gurney Drive - 3 min drive - 1.9 miles

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Wembley Café - ‬1 min walk
  • ‪A&W - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪Pacific Coffee - ‬3 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
JEN Penang Georgetown by Shangri-La features an outdoor pool, a children's pool, and a 24-hour gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MYR 96 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and meeting rooms.
40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Similar properties

Indoor pool, open 8:00 AM to 10:00 PM, lifeguards on site
The Granite Luxury Hotel
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 214 reviews
$65 nightly
The price is $72
Nov 11 - Nov 12
Total with taxes and fees
The Granite Luxury Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Is free cancellation available at JEN Penang Georgetown by Shangri-La?

JEN Penang Georgetown by Shangri-La offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Nov 30, 2025 start from $71.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near JEN Penang Georgetown by Shangri-La?

This hotel is situated in Downtown George Town, just steps from KOMTAR and 1st Avenue Mall, and within a short walk of The Top at Komatar. You'll also find Gurney Drive and Gurney Plaza within a short drive.

Will I be able to park at JEN Penang Georgetown by Shangri-La?

Yes, covered self parking is offered for free at the hotel.

Does JEN Penang Georgetown by Shangri-La include a casino?

No, JEN Penang Georgetown by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Penang Georgetown by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at JEN Penang Georgetown by Shangri-La?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does JEN Penang Georgetown by Shangri-La have a hot tub?

No, but this hotel does have a steam room.

Does JEN Penang Georgetown by Shangri-La have a restaurant that serves breakfast?

Yes, JEN Penang Georgetown by Shangri-La serves continental breakfast for a surcharge each morning at Cafe Jen.

Does JEN Penang Georgetown by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Penang Georgetown by Shangri-La.

Does JEN Penang Georgetown by Shangri-La have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from JEN Penang Georgetown by Shangri-La?

The closest major airport to JEN Penang Georgetown by Shangri-La is Penang Intl. Airport (PEN), which is 10.9 mi away (26 minutes by car).

Can I book a room with a balcony at JEN Penang Georgetown by Shangri-La?

No, at JEN Penang Georgetown by Shangri-La, there aren't any guestrooms that list a balcony.

Does JEN Penang Georgetown by Shangri-La offer wedding services?

Take advantage of the wedding venue at JEN Penang Georgetown by Shangri-La if you plan to say "I do" during your trip.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1004 reviews
Rating 8 - Good. 356 out of 1004 reviews
Rating 6 - Okay. 69 out of 1004 reviews
Rating 4 - Poor. 23 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, staff and great location

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little old. But over all is good
Stayed 1 night in Jun 2025

10/10 Excellent

HOME

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Zi Qi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay, good as it it centralised
Stayed 2 nights in Jul 2025

10/10 Excellent

Chang lin

Stayed 2 nights in Jun 2025

6/10 Okay

Seow Lian Jessica

Liked: Staff & service

Nil

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, great breakfast
Stayed 3 nights in Jun 2025

10/10 Excellent

KA KIT NELSON

Liked: Property conditions & facilities
clean, comfortable, friendly staff, convenient location
Stayed 3 nights in Jun 2025

10/10 Excellent

Emileisy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, clean, friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities
Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.
Stayed 3 nights in Jun 2025

8/10 Good

Pei Ling

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nusaybah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Wen Cheng Jane, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft.
Stayed 3 nights in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price performance! Nothing spectacular
Stayed 4 nights in May 2025

10/10 Excellent

Bree

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, comfy

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.
Stayed 3 nights in May 2025

10/10 Excellent

Swee Gek Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

yen pheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellence service and good location

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends
Stayed 2 nights in May 2025

10/10 Excellent

KoK Teen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nil
Stayed 5 nights in May 2025

8/10 Good

Scott, Kirkcaldy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)
Stayed 6 nights in Apr 2025

10/10 Excellent

Tjin Ong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Accommodated my request for early check in which took less than 2 min..
Stayed 3 nights in May 2025

6/10 Okay

Verified traveler

Stayed 3 nights in May 2025

10/10 Excellent

Kan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery .
Stayed 3 nights in May 2025

8/10 Good

KAH NAI

Stayed 3 nights in May 2025

Hotels

Flights

Cars

Packages