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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
VIP Access

Choose dates to view prices

Photo gallery for JEN Penang Georgetown by Shangri-La

Lobby sitting area
Cafe
Private kitchen
Exterior
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, Prangin Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Club Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • City view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Club Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2

View all photos for Club Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down comforters, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3

View all photos for Apartment

Down comforters, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3

View all photos for Executive Suite King

Down comforters, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3

View all photos for Executive Suite Twin

Down comforters, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 3

View all photos for Club Family Room

Down comforters, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3

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About the neighborhood

George Town

Located in Downtown George Town, JEN Penang Georgetown by Shangri-La is next to popular attractions like 1st Avenue Mall and KOMTAR. This 443-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym. Centrally located in George Town, the hotel is connected to a shopping center and also a short walk from Prangin Mall.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 miles
  • Prangin Mall - 1 min walk - 0.1 miles
  • The Top at Komatar - 2 min walk - 0.1 miles
  • KOMTAR - 3 min walk - 0.2 miles
  • Georgetown UNESCO Historic Site - 9 min walk - 0.5 miles

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Wembley Café - ‬1 min walk
  • ‪A&W - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪St. Giles Executive Lounge - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
JEN Penang Georgetown by Shangri-La features an outdoor pool, a children's pool, and a 24-hour gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MYR 96 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and meeting rooms.
40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Is free cancellation available at JEN Penang Georgetown by Shangri-La?

JEN Penang Georgetown by Shangri-La offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of Feb 9, 2026, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Mar 1, 2026 start from $88.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near JEN Penang Georgetown by Shangri-La?

This hotel is situated in Downtown George Town, just steps from KOMTAR and 1st Avenue Mall, and within a short walk of Prangin Mall. You'll also find Gurney Drive and Gurney Plaza within a short drive.

Is there parking available at JEN Penang Georgetown by Shangri-La?

Yes, covered self parking is offered for free at the hotel.

Does JEN Penang Georgetown by Shangri-La include a casino?

No, JEN Penang Georgetown by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Penang Georgetown by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is JEN Penang Georgetown by Shangri-La good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does JEN Penang Georgetown by Shangri-La have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does JEN Penang Georgetown by Shangri-La have a restaurant that serves breakfast?

Yes, JEN Penang Georgetown by Shangri-La serves continental breakfast for a surcharge each morning at Cafe Jen.

Does JEN Penang Georgetown by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Penang Georgetown by Shangri-La.

Does JEN Penang Georgetown by Shangri-La have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from JEN Penang Georgetown by Shangri-La?

The closest major airport to JEN Penang Georgetown by Shangri-La is Penang Intl. Airport (PEN), which is 10.9 mi away (26 minutes by car).

Are there rooms with balconies that I can book at JEN Penang Georgetown by Shangri-La?

No, you won't find guestrooms with balconies at JEN Penang Georgetown by Shangri-La.

Does JEN Penang Georgetown by Shangri-La offer wedding services?

Take advantage of the wedding venue at JEN Penang Georgetown by Shangri-La if you plan to say "I do" during your trip.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 545 out of 1003 reviews
Rating 8 - Good. 344 out of 1003 reviews
Rating 6 - Okay. 75 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Lai Yue Gloria

Traveled with group
Liked: Cleanliness, amenities
The room is smaller than expected however location is very good
Stayed 3 nights in Nov 2025

8/10 Good

Loke

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

Celine

Traveled with group
Liked: Cleanliness, staff & service, amenities
Excellent service at check in
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy Sin Lee

Stayed 2 nights in Oct 2025

8/10 Good

JEAN-PIERRE

Liked: Cleanliness, staff & service, amenities
ok
Stayed 2 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Location was great, breakfast was good too. Nothing I did not like.
Stayed 2 nights in Sep 2025

6/10 Okay

MICHAEL

Liked: Cleanliness, property conditions & facilities
Overall a decent stay. I will steff
Stayed 5 nights in Oct 2025

8/10 Good

John Floyd Kenneth

Liked: Staff & service
Stayed 2 nights in Oct 2025

8/10 Good

KEN GUAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If there was be more vegetarian option in breakfast will. Great and the club room closes too early
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great staff and helpful too. Though within our price range it was a lot more 'luxury' than we are usually comfortable with. Lots and lots of food choices from streetfood to restaurants. The concierge was very helpful with information on hiking Penang Hill Heritage Trail and using the Penang Hill Funicular Train retuning. Very nice hotel.
Stayed 6 nights in Oct 2025

10/10 Excellent

Nadia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel!! Room was amazing and so was the location - loved every part of my stay. Only little thing is that they make you pay a heritage fee around 3RM per night which we weren’t aware of.
Stayed 3 nights in Oct 2025

10/10 Excellent

Phyllis pey yin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very convenient location
Stayed 3 nights in Sep 2025

10/10 Excellent

Chang Sen Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staffs.
Stayed 3 nights in Oct 2025

10/10 Excellent

Danniel Bo Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs were helpful, great location
Stayed 2 nights in Sep 2025

10/10 Excellent

Mohd Reza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff Mr Ramly at the reception area was very welcoming and helpful in providing assistance and advise. Hotel is conveniently located at the city area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.
so roomy, cosy, so comfortable, so clean, practical ameninities, lighting has many options, charge points numerous
Stayed 3 nights in Sep 2025

10/10 Excellent

Swee Tiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many shopping and food options
Stayed 2 nights in Sep 2025

8/10 Good

Amanda Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2025

10/10 Excellent

Kim Chye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean staff very friendly will come back again
Stayed 4 nights in Sep 2025

2/10 Terrible

Raita

Stayed 3 nights in Sep 2025

10/10 Excellent

Yong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cosy room and very convenient location close to all the food!
Stayed 3 nights in Sep 2025

10/10 Excellent

Suliasti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel & best location
Stayed 3 nights in Sep 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and excellent customer service!
Stayed 1 night in Sep 2025

10/10 Excellent

yin wen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

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