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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
VIP Access

Choose dates to view prices

Photo gallery for JEN Penang Georgetown by Shangri-La

Coffee service
Outdoor pool, pool umbrellas, sun loungers
Garden
City view
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    ‪1 min walk‬
  • KOMTAR
    ‪3 min walk‬
  • Penang Times Square
    ‪7 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(34 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(4 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

George Town

Located in Downtown George Town, JEN Penang Georgetown by Shangri-La is next to popular attractions like 1st Avenue Mall and KOMTAR. This 443-room hotel has conveniences like a restaurant, an outdoor pool, and a 24-hour gym. Centrally located in George Town, the hotel is connected to a shopping center and also a short walk from Prangin Mall.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.0 miles
  • KOMTAR - 3 min walk - 0.2 miles
  • Penang Times Square - 7 min walk - 0.4 miles
  • Swettenham Pier Cruise Terminal - 2 min drive - 1.2 miles
  • Gurney Drive - 3 min drive - 1.9 miles

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Châteraisé - ‬1 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Matcho Cafe - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
JEN Penang Georgetown by Shangri-La features an outdoor pool, a children's pool, and a 24-hour gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MYR 96 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and meeting rooms.
40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Is free cancellation available at JEN Penang Georgetown by Shangri-La?

JEN Penang Georgetown by Shangri-La offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of Aug 8, 2025, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Aug 24, 2025 start from $75.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near JEN Penang Georgetown by Shangri-La?

This hotel is situated in Downtown George Town, just steps from KOMTAR and 1st Avenue Mall, and within a short walk of Penang Times Square. You'll also find Gurney Drive and Gurney Plaza within a short drive.

Is parking available on site at JEN Penang Georgetown by Shangri-La?

Yes, covered self parking is offered for free at the hotel.

Does JEN Penang Georgetown by Shangri-La include a casino?

No, JEN Penang Georgetown by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Penang Georgetown by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about JEN Penang Georgetown by Shangri-La?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at JEN Penang Georgetown by Shangri-La?

No, but this hotel does have a steam room.

Does JEN Penang Georgetown by Shangri-La have a restaurant that serves breakfast?

Yes, JEN Penang Georgetown by Shangri-La serves continental breakfast for a surcharge each morning at Cafe Jen.

Does JEN Penang Georgetown by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Penang Georgetown by Shangri-La.

Are there connecting rooms at JEN Penang Georgetown by Shangri-La?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from JEN Penang Georgetown by Shangri-La?

The closest major airport to JEN Penang Georgetown by Shangri-La is Penang Intl. Airport (PEN), which is 10.9 mi away (26 minutes by car).

Are there rooms with balconies at JEN Penang Georgetown by Shangri-La?

No, at JEN Penang Georgetown by Shangri-La, there aren't any guestrooms that list a balcony.

Does JEN Penang Georgetown by Shangri-La offer wedding services?

Take advantage of the wedding venue at JEN Penang Georgetown by Shangri-La if you plan to say "I do" during your trip.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery .
Stayed 3 nights in May 2025

8/10 Good

KAH NAI

Stayed 3 nights in May 2025

8/10 Good

KAH NAI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded us. Thanks
Stayed 2 nights in May 2025

8/10 Good

HEI MAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is extremely convenient, walkable distance to George Town tourist trails and night market. Surrounded by a few shopping malls, and bus station is just downstairs. However, quite a lot homeless around after 9pm at night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Vidya

Stayed 3 nights in Apr 2025

8/10 Good

Mo Kuen Monita

Traveled with family
Liked: Cleanliness
Jen is under Shangrila group and all things are up to standard. Yet, cleanliness / housekeeping will need to be improved as some tiny hairs can be found in the bath tub. Staff are ok polite but not too welcoming to guests. There is a tricky thing to use the TV remote control, and we have waited for a long time at first for someone to clarify the use. We suggest the management to put a note inside the room for guest easy reference. In fact, we enjoyed staying in Shangrila hotels in the past, but our recent stay would suggest improvement in overall management.
Stayed 4 nights in Apr 2025

8/10 Good

Thomas, Laguna Niguel

Liked: Cleanliness, staff & service
Good hotel. Pool and exercise room ok but not great
Stayed 1 night in Apr 2025

10/10 Excellent

Ming Pei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time
Stayed 3 nights in Apr 2025

8/10 Good

jason

Stayed 3 nights in Apr 2025

4/10 Poor

Chang

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Hotel staff were great especially the concierge and restaurant staff. Helpful and very knowledgeable. Staff spoke English very well my Malay is terrible. Room large and well appointed. Pool nice. I would stay here again. Close to the things I needed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony, Dural

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel over Christmas. Room was spacious, staff service was excellent. Despite the breakfast room being very busy, the staff there always find time to chat with us and found us (party of 4) a nice table. A long walk to Armenian Street and the Esplanade. But with he heat, easier to catch a Grab as the fares are so low. Will recommend this hotel for a family holiday.
Stayed 5 nights in Dec 2024

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Ng Hang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Santoso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights 4 days relax visit in Penang, quite a relaxing, safe and great food place …. Prices are reasonable…
Stayed 3 nights in Mar 2025

10/10 Excellent

??

Stayed 1 night in Mar 2025

2/10 Terrible

Maria

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Easily one of the worse hotel we’ve stayed so far. Not worth the price, only benefit was it was central and service was friendly. Stayed in family room, the sofa bed was put in weird angle, room became so tight it was hard to walk pass, the bathroom got mould everywhere on shower area, and u have to climb on top of bathtub to shower, hazard waiting to happen, the tap was too deep, from the sink, everytime u wash hand, the water splash everywhere.. the shower screen doesnt cover the area, everytime u shower, the floor definitely wet.. and have to put the slippers a bit far or it will be wet.. furniture look cheap and the sofa bed that i slept on was the worse of the worse, it was not even, half top was higher than the half down and the housekeeping didnt even help to fix it, or myb it was already broken in the first place. so many other thing if i have to mention one by one, the good thing abt the room was the slippers.. it was thick and comfy. I wont come back to this hotel even if its free.
Stayed 4 nights in Feb 2025

6/10 Okay

Tat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but prices too steep. Not much in the area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kay Wee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room is quite spacious and clean. Hotel staffs are friendly and helpful. Like the location of the hotel, walkable distance to some malls and eatery. Will definitely stay again when coming to Penang.
Stayed 3 nights in Feb 2025

10/10 Excellent

Richard Earl, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty decent hotel, about what I would expect for a four star. Despite being in a busy area, it wasn't overly loud. The room itself was comfortable and they have great complimentary slippers. Check in took a lot longer than I would have liked, but beyond that, I had no issues.
Stayed 2 nights in Feb 2025

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