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Hotel Indigo El Paso Downtown by IHG

3.5 star property

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

Exterior
Restaurant
Exterior
Bar (on property)
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
325 N. Kansas Street, El Paso, TX, 79901
  • Place, Plaza Theater
    ‪5 min walk‬
  • Place, Abraham Chavez Theater
    ‪7 min walk‬
  • Place, Judson F. Williams Convention Center
    ‪9 min walk‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(83 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 1 King Bed

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

El Paso

Located in Downtown El Paso, Hotel Indigo El Paso Downtown by IHG is within a 5-minute walk of sights such as San Jacinto Plaza and Sensorium. This 3.5-star hotel has 119 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Plaza Theater - 5 min walk - 0.3 miles
  • Abraham Chavez Theater - 7 min walk - 0.4 miles
  • Southwest University Park - 7 min walk - 0.4 miles
  • Judson F. Williams Convention Center - 9 min walk - 0.5 miles
  • El Paso Downtown Artist and Farmer's Market - 12 min walk - 0.7 miles

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 16 min drive

Restaurants

  • ‪Barrio Eats & Drinks - ‬5 min walk
  • ‪Coffee Box - ‬4 min walk
  • ‪Mamacitas - ‬1 min walk
  • ‪International - ‬4 min walk
  • ‪Wxyz - ‬3 min walk

About this property

Hotel Indigo El Paso Downtown by IHG

Guests staying at Hotel Indigo El Paso Downtown by IHG enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 21 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a business center, a meeting room, and a library.
TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Coffee makers, free newspapers, and hair dryers are also standard.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

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The Plaza Hotel Pioneer Park
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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 1,571 reviews
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The price is $204
May 24 - May 25
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • Pet weight must not exceed 75 lbs per pet
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown

Indigo El Paso Downtown

Indigo El Paso By Ihg El Paso

Hotel Indigo El Paso Downtown

Hotel Indigo El Paso Downtown by IHG Hotel

Hotel Indigo El Paso Downtown an IHG Hotel

Hotel Indigo El Paso Downtown by IHG El Paso

Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Frequently asked questions

Is free cancellation available at Hotel Indigo El Paso Downtown by IHG?

Hotel Indigo El Paso Downtown by IHG provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Indigo El Paso Downtown by IHG?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo El Paso Downtown by IHG on Jun 7, 2026 start from $139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hotel Indigo El Paso Downtown by IHG?

This hotel is situated in Downtown El Paso, just steps from Sensorium and San Jacinto Plaza, and within a short walk of Plaza Theater. You'll also find Paso del Norte International Bridge and Sun Bowl Stadium within a short drive.

Is parking available on site at Hotel Indigo El Paso Downtown by IHG?

Yes, secured valet parking is offered for USD 21 per day with in/out privileges.

Does Hotel Indigo El Paso Downtown by IHG have a casino at the property?

No, Hotel Indigo El Paso Downtown by IHG doesn't have a casino.

Will I find an indoor pool at Hotel Indigo El Paso Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at Hotel Indigo El Paso Downtown by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Hotel Indigo El Paso Downtown by IHG?

No, this hotel doesn't have a spa tub.

Does Hotel Indigo El Paso Downtown by IHG have a restaurant that serves breakfast?

Yes, Hotel Indigo El Paso Downtown by IHG serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Indigo El Paso Downtown by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Indigo El Paso Downtown by IHG for a fee of USD 75 per pet, per stay.

Are there connecting rooms at Hotel Indigo El Paso Downtown by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hotel Indigo El Paso Downtown by IHG?

The closest major airport to Hotel Indigo El Paso Downtown by IHG is El Paso International Airport (ELP), which is 8.2 mi away (16 minutes by car). Another top airport is Ciudad Juarez Intl. Airport (CJS), which is located 10.4 mi away (41-minute drive).

Are there rooms with balconies that I can book at Hotel Indigo El Paso Downtown by IHG?

No, you won't find guestrooms with balconies at Hotel Indigo El Paso Downtown by IHG.

Hotel Indigo El Paso Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 665 out of 1001 reviews
Rating 8 - Good. 143 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 53 out of 1001 reviews
Rating 2 - Terrible. 67 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Justin

Stayed 2 nights in Feb 2026

8/10 Good

Maria

Stayed 1 night in Feb 2026

10/10 Excellent

Gustavo

Stayed 1 night in Feb 2026

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Their hospitality was amazing! The room had an amazing view. Overall an excellent stay.
Stayed 2 nights in Feb 2026

10/10 Excellent

Eva

Stayed 1 night in Feb 2026

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Mattress was soft and comfortable. Staff was good, nice pool area, but really just wanted that soft bed.
Stayed 4 nights in Feb 2026

8/10 Good

Nancy

Stayed 1 night in Feb 2026

10/10 Excellent

Lorenzo

Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2026

10/10 Excellent

Julia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless staff was friendly and the restaurant Mamacitas was delicious
Stayed 1 night in Feb 2026

6/10 Okay

Jenny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was beautiful but walls/door are thin. You can hear everything. I kept waking up because of loud noises other guest kept making.
Stayed 1 night in Feb 2026

10/10 Excellent

Isaura

Stayed 1 night in Jan 2026

10/10 Excellent

Veronica

Stayed 1 night in Feb 2026

6/10 Okay

Trey

Liked: Cleanliness, staff & service, amenities
The club music beginning at 0730 is a nuisance
Stayed 3 nights in Jan 2026

6/10 Okay

Ruben

Liked: Staff & service
Disliked: Amenities
No running hot water Impossible to connect to front desk about issues No microwave or mini fridge Not worth the price for the stay
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and the staff was super helpful and welcoming. The amenities were also a nice bonus.
Stayed 1 night in Jan 2026

2/10 Terrible

Keith

Business traveler
Disliked: Cleanliness, staff & service, amenities
Did not have the opportunity to stay there due to flight delays and missing connecting flights
Stayed 1 night in Jan 2026

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel great service
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

8/10 Good

Clayton

Stayed 1 night in Jan 2026

10/10 Excellent

Sharon

Stayed 1 night in Jan 2026

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Jamal

Stayed 2 nights in Jan 2026

2/10 Terrible

Delilah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk was rude when we were trying to check in. Literally had to wait for them to get off their phone and finish whatever they were doing to help us. The room overall was nice, but the walls are so thin you can literally hear everything - from doors closing to the elevators ding.
Stayed 1 night in Jan 2026

4/10 Poor

Joseph

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was very friendly however our rooms view was terrible. All we could see was a brick wall.
Stayed 1 night in Dec 2025

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