Compare Hotels in Santa Ana Department

"Nice, clean, beautiful surroundings. "

"The hotel was pleasant and well kept for the most part. The pool could use some maintenance, but it wasn't a big deal. Overall, we enjoyed our stay, but the customer service by the woman in the front office was lacking. Three of the people in our party were leaving at 5am the next morning to hike a volcano. Because breakfast was included in our stay and they wouldn't be there for it, I asked if the kitchen could please give them something simple to take, even just bread, and she said that wasn't possible because the kitchen wouldn't be open that early. The kitchen was open in the evening when I asked her, so someone could've just grabbed some, but she wasn't willing to do that. For a pricey hotel it was disappointing that they couldn't accommodate a very simple request, especially because bread was part of the breakfast plate that's included. The hotel also doesn't allow guests to bring food in from outside to eat in their room. The staff at the bar/restaurant were wonderful and helpful, but the lady at the front desk was quite rude. I also asked for an additional key because we were 4 adults with different plans, but I was told that wasn't possible either. "

"The room was clean but needed some maintenance. The property itself and the amenities (restaurant and pool on site), bike rentals and guides for tours were all very good."