2/10 Terrible
Rosalba
Sep 15, 2025
I am writing to formally report a serious health and safety concern that occurred during our recent stay at your hotel on 9/12/2025-9/25/2025
Upon arriving and attempting to park, we were shocked and disturbed to see numerous rats running throughout the parking area, including under parked vehicles. The presence of rodents was not only unsanitary but made us feel unsafe even stepping out of our vehicle.
I immediately reported the issue to the manager on duty, who acknowledged the problem with a simple “Yes” and offered no apology, explanation, or assurance that the situation was being addressed. This lack of concern was extremely disappointing and unprofessional.
Our experience was deeply unsettling, and it raises serious concerns about the cleanliness and safety standards of your property. I urge you to investigate this matter and take immediate steps to resolve the infestation for the safety of your guests.
I would appreciate a response regarding how this issue is being addressed, and whether any compensation or remedy is being offered for our experience.
Rosalba
Stayed 3 nights in Sep 2025