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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly hotel with free breakfast connected to the convention center in Cuenca

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Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Breakfast, lunch, dinner served; Latin American cuisine
Fitness facility
Lobby sitting area
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Free airport shuttle
  • Pet friendly

Explore the area

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
  • Mall del Rio
    ‪1 min walk‬
  • Alejandro Serrano Aguilar Stadium
    ‪3 min drive‬
  • New Cathedral of Cuenca
    ‪5 min drive‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪7 min drive‬

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Room options

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Junior Suite, 1 Bedroom

  • 753 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

  • 334 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

  • 334 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cuenca

Four Points By Sheraton Cuenca places you next to Mall del Rio and within a mile (2 km) of Mirador de Turi. This 120-room, 3.5-star hotel has free breakfast, free in-room WiFi, and free self parking. Located centrally in Cuenca, it's connected to the convention center and also close to Museum of Metals and Cuenca Botanical Garden.

What's nearby

  • Mall del Rio - 1 min walk - 0.0 miles
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 1.5 miles
  • Calderon Park - 4 min drive - 1.9 miles
  • Río Tomebamba & Calle Larga - 4 min drive - 1.9 miles
  • New Cathedral of Cuenca - 5 min drive - 2.2 miles

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪La Herradura - ‬5 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Picantería Reina del Cisne - ‬10 min walk

About this property

Four Points By Sheraton Cuenca

Pet-friendly hotel with free breakfast connected to the convention center in Cuenca
Guests staying at Four Points By Sheraton Cuenca enjoy a gym, a sauna, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a hot tub, meeting rooms, and a 24-hour business center.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a health club, a hot tub, and a sauna.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to October 25 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per stay
  • Dogs and cats only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 30.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Is free cancellation available at Four Points By Sheraton Cuenca?

Four Points By Sheraton Cuenca offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Four Points By Sheraton Cuenca?

As of Jun 18, 2025, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Cuenca on Jun 29, 2025 start from $93.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Four Points By Sheraton Cuenca?

This hotel is located in Cuenca, just steps from Mall del Rio. You'll also find Mirador de Turi and Museum of Metals less than a mile away.

Will I be able to park at Four Points By Sheraton Cuenca?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Four Points By Sheraton Cuenca feature a casino?

No, Four Points By Sheraton Cuenca doesn't have a casino.

Is there an indoor pool at Four Points By Sheraton Cuenca?

No, this hotel doesn't have an indoor pool; however, there is a hot tub. Guests have pool access between 9:00 AM and 9:00 PM. Note though that pool facilities will be unavailable from October 22 2025 until October 25 2025 (subject to change).

What will couples enjoy most about a stay at Four Points By Sheraton Cuenca?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and a rainfall showerhead as well as a bar.

Are there hot tubs at Four Points By Sheraton Cuenca?

Yes, guests can enjoy a spa tub at this hotel.

Does Four Points By Sheraton Cuenca have a restaurant that serves breakfast?

Yes, Four Points By Sheraton Cuenca serves free breakfast (local cuisine) each morning from its restaurant.

Does Four Points By Sheraton Cuenca allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Four Points By Sheraton Cuenca for a fee of USD 30 per pet, per stay. The property also provides food and water bowls.

Does Four Points By Sheraton Cuenca have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Four Points By Sheraton Cuenca?

The closest major airport to Four Points By Sheraton Cuenca is Cuenca (CUE-Mariscal Lamar), which is 5.3 mi away (19 minutes by car).

Are there rooms with balconies at Four Points By Sheraton Cuenca?

No, you won't find guestrooms with balconies at Four Points By Sheraton Cuenca.

Does Four Points By Sheraton Cuenca offer wedding services?

There are wedding services available at Four Points By Sheraton Cuenca if that's in your vacation plans.

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 254 out of 381 reviews
Rating 8 - Good. 75 out of 381 reviews
Rating 6 - Okay. 23 out of 381 reviews
Rating 4 - Poor. 14 out of 381 reviews
Rating 2 - Terrible. 15 out of 381 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Great staff! Beautiful City…
Stayed 2 nights in May 2025

10/10 Excellent

Vinicio

Stayed 1 night in Mar 2025

10/10 Excellent

Sue

Stayed 2 nights in Mar 2025

6/10 Okay

Catalina

Business traveler
Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Walter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for family trips
Stayed 2 nights in Mar 2025

6/10 Okay

Carlos, Miami

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Only problem dog next to me bark all night. No one did nothing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gustavo

Stayed 2 nights in Feb 2025

10/10 Excellent

Pablo

Stayed 1 night in Feb 2025

10/10 Excellent

RAFAEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great, good location and excellent staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Veronica

Stayed 2 nights in Dec 2024

10/10 Excellent

Alejandro

Stayed 5 nights in Jan 2025

2/10 Terrible

Poul

Traveled with family
Disliked: Cleanliness

Nunca más regreso al Sheraton de Cuenca

Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.
Stayed 2 nights in Dec 2024

10/10 Excellent

LEONARD, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS PROFESSIONAL.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jenny

Stayed 1 night in Nov 2024

10/10 Excellent

Cesar

Stayed 1 night in Nov 2024

10/10 Excellent

Javier Serrano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

John

N/a
Stayed 6 nights in Oct 2024

8/10 Good

javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very comfortable and in good condition. Staff is very helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Carla

Stayed 1 night in Aug 2024

8/10 Good

Silvio

Liked: Cleanliness, staff & service
Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Stayed 2 nights in Sep 2024

10/10 Excellent

Ismael

Stayed 7 nights in Aug 2024

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe nice people
Stayed 10 nights in Jul 2024

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.
Stayed 4 nights in Sep 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just perfect

Love this hotel. people very friendly Super elegant. Food 10/10. Love it
Stayed 4 nights in Jul 2024

10/10 Excellent

Susanne

Stayed 4 nights in Aug 2024

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