See all properties

Hotel Casa San Rafael

3.5 star property
Hotel in Cuenca with free breakfast and a 24-hour front desk
VIP Access

Choose dates to view prices

Photo gallery for Hotel Casa San Rafael

Exterior detail
Reception
Lounge
Fireplace
Standard Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay
  • Calderon Park
    ‪5 min walk‬
  • Río Tomebamba & Calle Larga
    ‪7 min walk‬
  • New Cathedral of Cuenca
    ‪7 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 118 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Single Room

  • 118 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Cuenca

Located in Cuenca Historic Center, Hotel Casa San Rafael is adjacent to Esqueletologia Museum and within a 5-minute walk of San Blas Park. This 13-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Calderon Park - 5 min walk - 0.3 miles
  • Río Tomebamba & Calle Larga - 7 min walk - 0.4 miles
  • New Cathedral of Cuenca - 7 min walk - 0.4 miles
  • Alejandro Serrano Aguilar Stadium - 14 min walk - 0.8 miles
  • Mall del Rio - 5 min drive - 1.9 miles

Getting around

  • Luis Cordero (Hermano Miguel) Station - 3 min walk
  • Gaspar Sangurima Tram Station - 6 min walk
  • Cuenca (CUE-Mariscal Lamar) - 4 min drive

Restaurants

  • ‪Tiesto's - ‬4 min walk
  • ‪Negroni - ‬5 min walk
  • ‪Balcon Quiteño - ‬6 min walk
  • ‪cositas - ‬1 min walk
  • ‪La Creme - ‬4 min walk

About this property

Hotel Casa San Rafael

Hotel in Cuenca with free breakfast and a 24-hour front desk
Guests of Hotel Casa San Rafael enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 20 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and LCD TVs with cable channels. Beds are dressed in down comforters and bathrooms offer rainfall showers and free toiletries. Safes, phones, and desks are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Restaurant

Vaway Hotel

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 61 reviews
Vaway Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 13 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free English breakfast available daily 7:30 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1920
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 8 years old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 12 years old)
  • Nearby parking fee: USD 13 per day (66 ft away)
  • Credit card charges are subject to a surcharge of 8 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is permitted at Hotel Casa San Rafael.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Casa San Rafael Hotel
Casa San Rafael Cuenca
Hotel Casa San Rafael
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Hotel Cuenca

Frequently asked questions

Are free cancellation options available at Hotel Casa San Rafael?

Hotel Casa San Rafael offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do within easy reach of Hotel Casa San Rafael?

This hotel is situated in Cuenca Historic Center, just steps from Plaza Rotary Market and Esqueletologia Museum, and within a short walk of Calderon Park. You'll also find New Cathedral of Cuenca and Río Tomebamba & Calle Larga less than a mile away.

Will I be able to park at Hotel Casa San Rafael?

No, there isn't parking at the hotel but you'll find nearby parking for USD 13 per day (reservations required).

Does Hotel Casa San Rafael have a casino?

No, Hotel Casa San Rafael doesn't have a casino.

Is there an indoor pool at Hotel Casa San Rafael?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Casa San Rafael?

Amenities that appeal to couples at this hotel include in-room massages, a down comforter, and a rainfall showerhead.

Are there hot tubs at Hotel Casa San Rafael?

No, there isn't a spa tub at this hotel.

Does Hotel Casa San Rafael have a restaurant with a breakfast menu?

Hotel Casa San Rafael offers free English breakfast each morning though there is no restaurant.

Does Hotel Casa San Rafael allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Casa San Rafael.

Does Hotel Casa San Rafael have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Casa San Rafael?

The closest major airport to Hotel Casa San Rafael is Cuenca (CUE-Mariscal Lamar), which is 1.6 mi away (4 minutes by car).

Are there rooms with balconies at Hotel Casa San Rafael?

No, there aren't any guestrooms with balconies at Hotel Casa San Rafael.

Hotel Casa San Rafael Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 270 reviews
Rating 8 - Good. 83 out of 270 reviews
Rating 6 - Okay. 13 out of 270 reviews
Rating 4 - Poor. 6 out of 270 reviews
Rating 2 - Terrible. 4 out of 270 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property!
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
Stayed 6 nights in Jan 2025

4/10 Poor

serena, Altamonte Springs

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
Stayed 2 nights in Dec 2024

4/10 Poor

serena, Altamonte Springs

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
Stayed 3 nights in Dec 2024

10/10 Excellent

gabriela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRACIAS, MUY BIEN TODO
Stayed 1 night in Dec 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Martha, Sunnyside

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Stayed 8 nights in Oct 2023

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Stayed 1 night in Oct 2023

10/10 Excellent

VICTORIA, Huntington Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Stayed 1 night in Oct 2023

2/10 Terrible

Ron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snarly desk help; small room w/o amenities
Stayed 6 nights in Sep 2023

10/10 Excellent

Jorge O.

Traveled with family
Liked: Property conditions & facilities
Great place, location & an amazing staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
Helpful staff quiet room
Stayed 7 nights in Sep 2023

8/10 Good

bernarda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

James

Stayed 4 nights in Jul 2023

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Stayed 3 nights in Jul 2023

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Stayed 5 nights in Jun 2023

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stayed 4 nights in May 2023

8/10 Good

Nelson

Liked: Staff & service, amenities, property conditions & facilities
Is not what I spect
Stayed 2 nights in Apr 2023

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff beautiful hotel
Stayed 2 nights in Apr 2023

6/10 Okay

Juan Pablo

Stayed 3 nights in Mar 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Stayed 3 nights in Jan 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Joseph

Stayed 6 nights in Jan 2023

Hotels

Hampton Inn & Suites Deptford
Hacienda Xcanatun, Angsana Heritage Collection
Cabin Rentals St. James
La Quinta Inn & Ste by Wyndham Wisconsin Dells- Lake Delton
Hotels with Hot Tubs in LAX Area
Omni Louisville Hotel
Embassy Suites Corpus Christi
San Antonio Marriott Rivercenter on the River Walk
Viva Azteca by Wyndham, A Trademark All Inclusive Resort
Cottages Dillard
Cabin Rentals Central Ohio

Flights

Flights from Denver to Ocala
Flights from New Orleans
Flights from Incheon (ICN) to Los Angeles (LAX)
Flights from Seattle to Ashland
Flights from New York to Minneapolis - St. Paul
Flights from Tampa to Sydney
Flights from Baltimore to Vero Beach
Flights from Dayton to Biloxi
Flights from Kansas City (MCI) to Orlando (MCO)
Flights from Austin to Oaxaca
Flights from Minneapolis - St. Paul to London
Flights from Winston - Salem to Richmond
Flights from San Francisco (SFO) to Baltimore (BWI)
Flights from Augusta to Charlotte
Flights from Traverse City to Detroit
Flights from Portland to Fairbanks

Cars

Car rentals in Cutler Bay
Car rentals in Maple Heights