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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Choose dates to view prices

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

Relax by the serene pool surrounded by palm trees and take in the view from a comfortable lounge chair.
Property video
Enjoy ocean views from the balcony, featuring a large bed, desk, sofa, and flat-screen TV.
Relax on the beach with lounge chairs, a hammock, and thatched umbrellas.
Enjoy a traditional dining experience with a wooden table set for two, surrounded by a classic wooden lattice design and a large potted plant.

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Paradise Beach
    ‪5 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪20 min drive‬

Room options

View all photos for Preferred Club Junior Suite Pool View King

Relax in a spacious room with a large bed, sofa, and pool views.

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Relax in a serene space with a large bed, wooden headboard, and a sofa, surrounded by lush greenery views.

Junior Suite Pool View Swim Out King

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Relax in this serene retreat with a large bed, comfortable seating area, and stunning views of palm trees.

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Ocean View King

Enjoy ocean views from the comfort of this living room, featuring a sofa, coffee table, desk, and flat-screen TV.

Preferred Club Superior Junior Suite Ocean View King

  • 750 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Relax in a comfortable seating area with a sofa and chairs, overlooking the tropical beach and ocean.

Preferred Club Junior Suite Ocean View Swim Out King

  • 731 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Relax in a spacious room with a large bed, sofa, and pool views.

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View Swim Out King

Relax in this serene space with a large bed, sofa, and chair, offering a view of palm trees and the pool.

Junior Suite Ocean View Swim Out King

  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Relax in this serene space with a large bed, sofa, and chair, offering a view of palm trees and the pool.

Junior Suite Ocean View King

  • 753 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Enjoy ocean views from the balcony, featuring a large bed, desk, sofa, and flat-screen TV.

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • 790 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Enjoy a comfortable stay with a large bed, desk, sofa, and ocean view.

Preferred Club Junior Suite Ocean Front King

  • 731 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

Couples can enjoy a romantic meal on the balcony surrounded by lush greenery.

Junior Suite, 1 King Bed, Terrace, Ocean View

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Relax in this serene retreat with a large bed, comfortable seating area, and stunning views of palm trees.

Junior Suite Pool View King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Relax in a spacious room with a large bed, sofa, and armchairs, offering a view of palm trees and a pool.

Preferred Club Junior Suite Ocean View King

  • 731 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Relax in a stylish room with two single beds, a desk, and a sofa, offering a serene view of palm trees and the sky.

Junior Suite Ocean View Double

  • 731 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Cozumel

Paradise Beach is within a 5-minute walk of Secrets Aura Cozumel - Adults Only - All Inclusive while other popular sites like Mr. Sancho's Beach Club are within a 15-minute stroll. This 266-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.

What's nearby

  • Paradise Beach - 5 min walk - 0.3 miles
  • Playa Mia Grand Beach and Water Park - 15 min walk - 0.8 miles
  • Mr. Sancho's Beach Club - 15 min walk - 0.8 miles
  • Nachi Cocom Beach Club & Water Sport Center - 4 min drive - 1.8 miles
  • San Francisco Beach - 5 min drive - 2.7 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Guests of Secrets Aura Cozumel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, slippers, and toothbrushes and toothpaste. Free minibar items, iPod docks, and sitting areas are other standard amenities.
2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

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  • Pool
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7.8 out of 10, Good, 349 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

Will I find all-inclusive options at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of Aug 8, 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on Sep 1, 2025 start from $276.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do near Secrets Aura Cozumel - Adults Only - All Inclusive?

This property is located in Cozumel, a short 5-minute walk from Paradise Beach and also 13 minutes on foot from Mr. Sancho's Beach Club. You'll also find Playa Mia Grand Beach and Water Park and San Francisco Beach within a short drive.

Is parking available on site at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Spa by Pevonia is the property's spa and services include deep-tissue massages, sports massages, body wraps, and couples treatments.

Does Secrets Aura Cozumel - Adults Only - All Inclusive feature a casino?

No, Secrets Aura Cozumel - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

This adults-only all-inclusive property offers many amenities for couples, including in-room massages as well as a beach bar and 3 outdoor pools.

Are there hot tubs at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a restaurant that serves breakfast?

Yes, Secrets Aura Cozumel - Adults Only - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Does Secrets Aura Cozumel - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Secrets Aura Cozumel - Adults Only - All Inclusive though service animals are welcome.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Secrets Aura Cozumel - Adults Only - All Inclusive?

The closest major airport to Secrets Aura Cozumel - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 9.6 mi away (24 minutes by car).

Can I book a room with a balcony at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does Secrets Aura Cozumel - Adults Only - All Inclusive host weddings?

There are wedding services available at Secrets Aura Cozumel - Adults Only - All Inclusive if that's in your vacation plans.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 316 out of 1145 reviews
Rating 8 - Good. 238 out of 1145 reviews
Rating 6 - Okay. 274 out of 1145 reviews
Rating 4 - Poor. 173 out of 1145 reviews
Rating 2 - Terrible. 144 out of 1145 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roketa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property I give it 9 out of 10 only because they don’t tell you if you are flying in from Cancun international airport that it’s a task to get to this resort. This resort is 1 hour and 30 minutes from Cancun international airport. You also have to take a ferry to the island and another taxi from the ferry. Other than that it’s a very relaxing resort, it’s not a turn up resort and not many African Americans go here, so keep that in mind! Elizabeth was the best staff so nice and sweet please give her a raise, she was a waitress. The food was good everything else was amazing. I enjoyed my solo trip. Only issue was getting there. Once you know that then everything else was great. Also there’s not much entertainment.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Resort is great food could be better.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jaime Rebecca

Traveled with partner
Liked: Cleanliness, amenities
The staff was amazing, food was good, quiet, calm atmosphere
Stayed 4 nights in Jun 2025

10/10 Excellent

Joseph, Houston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and myself favorite resort. The Staff is amazing and welcoming!! Hope you get Sergio at Oceana's for breakfast and lunch!! We come 3-4 a year
Stayed 3 nights in May 2025

8/10 Good

David Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the property enjoyed our vacation. The only complaint that I really have is that some of the restaurants were closed most days that we were there that had the best food and that it was very loud with the carts, pushing around the area at night, but would highly recommend. We did have a few ants in our room.
Stayed 4 nights in May 2025

6/10 Okay

Jesse

Liked: Staff & service
Not a bad place to go but does need to be updated. The staff was excellent in every part of the property that we went to.
Stayed 6 nights in Apr 2025

10/10 Excellent

Ashley Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that we had access to restaurants on the properties around out resort to eat at. And everyone was so friendly and kind which was awesome!
Stayed 7 nights in Apr 2025

4/10 Poor

Brian

Liked: Staff & service

Not worth it

Ac you couldn’t control, phone to front desk didn’t work, dual shower switch didn’t work. Caught someone in my room doing a “turn down” on the last night . No other nights did we have turn downs. Food was horrible. Buffett was good rest was garbage for a 4.5 star resort won’t be back or recommend. Restaurants were closed wit no notice. Restaurants menus changed daily with availability
Stayed 4 nights in May 2025

4/10 Poor

Tigran, Littleton

Disliked: Cleanliness
Stayed 6 nights in Apr 2025

10/10 Excellent

joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

brandon

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Staff is absolute 5 star in ALL aspects. Facilty needs to be updated and full repairs in all rooms. If it were not for the outdated and half broken facility, I would rate 5 stars all around.
Stayed 6 nights in Apr 2025

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Gabriel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Beautiful property with a lot of potential. The staff was friendly and helpful. The reason of the low rating is because the food was terrible. I wasn’t expecting much considering the hotel was all inclusive. However, the food was terrible. VERY disappointed.
Stayed 4 nights in Apr 2025

10/10 Excellent

Roman Federico Santa, Wenatchee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is exactly the kind of vacation I wanted to take. The all inclusive feature was the most beneficial and you can choose the different restaurants on site as well as the neighboring Sunscapes and Dreams for food and drinks. We stayed in the Oceanfront 111 on the lower level, which was perfect to walk out to the beach with that view and was absolutely beautiful every single morning. The bed was comfortable, the soaking tub, my girlfriend absolutely took advantage of. Housekeeping was spot on to replace towels and make the bed and take out the garbage daily. All the staff members were so nice and everybody we came across was so accommodating and helpful. We didn’t have our daughter but every restaurant we went to asked if we had any kind of allergies which we’d really appreciated, we don’t, but our daughter does and we found that so inviting that they cared to make sure that they asked every single time we went to any of the restaurants. The menus were on the app were close, but not exactly to what they had for that day, but gave you a really good idea of all the times of the restaurants of when they were open and when they closed and what was preferred only and what was not. We were in a preferred suite so everything was available to us. The place isn’t perfect, but it’s still Mexico with a beautiful view and make the most of it. Just don’t go into the mindset that it’s a five star resort, make your own assumptions, but for us, exactly what we needed
Stayed 7 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffrey Allen, CRESCO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older resort with old world charm. Not the clean and sleek modernist of the Dreams resort. Being on the edge of the three resorts made it nice for being an adults only resorts, unlike other hotels where we stayed at with adults only area being in the middle. Many pathways between the buildings made for easy walking. Restaurants and food was excellent. It would have been nice to have more/better signage for directions. The beach sand was a little rough/sharp for extended barefoot walks.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert, Mountain View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly atmosphere
Stayed 7 nights in Apr 2025

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful island, i just wish there were more food options
Stayed 4 nights in Apr 2025

10/10 Excellent

Jamiyla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful absolutely loved the it
Stayed 3 nights in Mar 2025

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Two week stay. First week dining was OK. Second week everything changed, schedules, menus, etc. Fewer restaurants and choices at any given time. Sometimes only one restaurant open for the entire resort. The most frustrating thing: after the schedule change, web site was not updated and front desk staff did no really know the changes, so we had to chase and find the open restaurants by walkin from one to the other. It was the week before Easter, but it was not a funny Easter Egg Hunt for us, hunting down what was open and what was not!
Stayed 14 nights in Apr 2025

8/10 Good

Julia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We went mid April 2025. It’s the off season so very few people which was nice! Booked a double-bed room and when we arrived they had us booked for king and made us prove we booked double, which they did accommodate. Then they went right into trying to make us attend the timeshare meeting the next day. Guess what I’m absolutely not doing on my vacation?! Property is nice! Bali bed is not sun safe. Amenities are a bit of a secret. Bed was very comfortable, lots of pillows! Friendly staff. Drinks were good. Food left a lot to be desired, desserts are disappointing. Definitely do a snorkeling trip! Sunsets are amazing! Not enough towels and the towel guy will take them if not attended. We did the preferred stay which was nice, recommended.
Stayed 4 nights in Apr 2025

4/10 Poor

Noel C

Traveled with partner
Disliked: Amenities, property conditions & facilities
Do not stay at this property unless you’re a fan of bad food and dirty bar glassware in a resort that is old and broken down. Staff were nice and pleasant though.
Stayed 7 nights in Apr 2025

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. It was very quiet. Very relaxing Not much to do for nightlife on the property.
Stayed 6 nights in Apr 2025

2/10 Terrible

erik

Stayed 6 nights in Apr 2025

10/10 Excellent

Autumn Shanti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great spa, cleanliness, food, customer service
Stayed 7 nights in Apr 2025

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Dreams Natura Resort & Spa - All Inclusive
Mia Reef Isla Mujeres - All Inclusive
Ocean Coral & Turquesa All Inclusive
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All
Moon Palace Cancun - All Inclusive
Akumal Bay Beach & Wellness Resort - All Inclusive
Hilton Cancun, an All-Inclusive Resort
Hotel Riu Palace Costa Mujeres - All Inclusive
Excellence Riviera Cancun - Adults Only All Inclusive
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive
Majestic Elegance Costa Mujeres – All Inclusive