Tierra Maya Hotel Spa & Sanctuary

Hotel with free parking, near Laguna Bacalar Ecological Park

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Deluxe Double Room, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service
Pool
24/7 front desk
Housekeeping
Parking included
Air conditioning

Explore the area

Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930

Fort of San Felipe
‪5 min walk‬
Laguna Bacalar Ecological Park
‪11 min walk‬
Cenote Cocalitos
‪4 min drive‬
Chetumal, Quintana Roo (CTM-Chetumal Intl.)
‪37 min drive‬

Room options

Deluxe Double Room, Multiple Beds, Non Smoking

Very good

269 sq ft
Sleeps 6
2 Double Beds and 1 Queen Sofa Bed

Comfort Room

Sleeps 2
1 King Bed

Double Room

Sleeps 4
2 Double Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Room Standard

452 sq ft
Sleeps 4

About the neighborhood

Bacalar

Located in Bacalar Centro, Tierra Maya Hotel Spa & Sanctuary is a leisurely stroll from popular sights such as Laguna Bacalar Ecological Park and Lake Bacalar. This 10-room hotel has an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

Municipal Spa of Bacalar - 5 min walk - 0.3 miles
Fort of San Felipe - 5 min walk - 0.3 miles
Laguna Bacalar Ecological Park - 11 min walk - 0.6 miles
Cenote Negro - 1 min drive - 0.5 miles
Cenote Cocalitos - 4 min drive - 2.3 miles

Getting around

Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

‪Restaurant el Barril de Bacalar - ‬4 min walk
‪I Scream Bar - ‬5 min walk
‪Cafe Tito - ‬5 min walk
‪Ajal - ‬2 min walk
‪Taqueria el Trompo de K'los - ‬3 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Hotel with free parking, near Laguna Bacalar Ecological Park

Guests staying at Tierra Maya Hotel Spa & Sanctuary enjoy an outdoor pool, free WiFi in public areas, and a picnic area. A stay here includes free parking. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. This smoke-free hotel also has a garden.

40-inch flat-screen TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Espresso makers, safes, and wardrobes or closets are also available.

Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Similar properties

Pool
Spa
Pet friendly
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site
Wheelchair-accessible parking available

Things to do

Outdoor pool

Family friendly

Outdoor pool

Conveniences

24-hour front desk
Guidebooks
Luggage storage

Guest services

Housekeeping (daily)
Tour and ticket assistance

Outdoors

Garden
Picnic area
Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator (single-level property)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Rainfall showerhead
Shower
Towels provided

Entertainment

40-inch flat-screen TV with cable channels
Netflix
Streaming services

Food and drink

Espresso maker
Free bottled water
Restaurant dining guides
Room service

Air conditioning
Iron/ironing board on request
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Tierra Maya Spa Sanctuary

Tierra Maya Spa Sanctuary Bacalar

Tierra Maya Hotel Spa Sanctuary

Tierra Maya Hotel Spa Sanctuary Bacalar

Tierra Maya Spa & Sanctuary

Tierra Maya Hotel Spa & Sanctuary Hotel

Tierra Maya Hotel Spa & Sanctuary Bacalar

Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

Are free cancellation options available at Tierra Maya Hotel Spa & Sanctuary?

Tierra Maya Hotel Spa & Sanctuary offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do near Tierra Maya Hotel Spa & Sanctuary?

This hotel is situated in Bacalar Centro within a 10-minute walk of Municipal Spa of Bacalar, Fort of San Felipe, and Canal de los Piratas. You'll also find Lake Bacalar and Laguna Bacalar Ecological Park less than a mile away.

Is parking available on site at Tierra Maya Hotel Spa & Sanctuary?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Tierra Maya Hotel Spa & Sanctuary feature a casino on the premises?

No, Tierra Maya Hotel Spa & Sanctuary doesn't have a casino.

Is there an indoor pool at Tierra Maya Hotel Spa & Sanctuary?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Tierra Maya Hotel Spa & Sanctuary?

Amenities that appeal to couples at this hotel include a rainfall showerhead, Netflix, and an espresso maker.

Does Tierra Maya Hotel Spa & Sanctuary have a hot tub?

No, there isn't a spa tub at this hotel.

Does Tierra Maya Hotel Spa & Sanctuary have a restaurant with a breakfast menu?

No, Tierra Maya Hotel Spa & Sanctuary doesn't have a restaurant that serves breakfast.

Will Tierra Maya Hotel Spa & Sanctuary allow pets to stay for free?

No, pets aren't allowed at Tierra Maya Hotel Spa & Sanctuary though service animals are welcome.

Does Tierra Maya Hotel Spa & Sanctuary have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Tierra Maya Hotel Spa & Sanctuary?

The closest major airport to Tierra Maya Hotel Spa & Sanctuary is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.2 mi away (36 minutes by car). Another top airport is Corozal (CZH), which is around 20.3 mi away.

Can I book a room with a balcony at Tierra Maya Hotel Spa & Sanctuary?

No, you won't find guestrooms with balconies at Tierra Maya Hotel Spa & Sanctuary.

Tierra Maya Hotel Spa & Sanctuary Reviews

8.8

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

franz

Feb 24, 2025

Disliked: Staff & service, property conditions & facilities

No Channels on tv Wifi poor quality or not working it all

Stayed 2 nights in Feb 2025

2/10 Terrible

Liron, cresskill

Traveled with family

Dec 25, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people

Stayed 1 night in Dec 2024

10/10 Excellent

V

Traveled with family

Aug 9, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.

Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

May 28, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2024

10/10 Excellent

Mariana

May 3, 2024

Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Traveled with family

Nov 22, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely

Stayed 1 night in Nov 2023

10/10 Excellent

marie

Traveled with group

Mar 20, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Jun 5, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a nice hotel 2 blocks from the lake and Center. The garden and pool are serene. Breakfast was at a nearby restaurant where the options where plentiful and their coffee was excellent. Wifi was good.

Stayed 2 nights in May 2021

10/10 Excellent

Kevin

Traveled with group

Dec 5, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They space it as very clean relaxing and decorated very tasteful. Staff very helpful .

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family

Dec 3, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice place , they also give you breakfast or dinner at a local restaurant 🙂 would stay again

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner

Feb 17, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very helpful. This place is close to the fowtown area only two/three blocks from the Lake.. Thanks Maria (receptionist) for everything, you made our stay unforgettable.

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Feb 16, 2019

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Feb 7, 2019

Liked: Property conditions & facilities, room comfort

Beware of nice room pictures...

One of the new boutique hotels in the center of Bacalar. Good location 2 blocks from the Laguna and nice restaurants like the Playita, also 5 mn from the main city square However, the nice room pictures tend to give a false impression. The hotels is just a few rooms along a corridor, around a garden. The rooms themselves are nice and the pictures are accurate, so not misleading, but overall the hotel is nowhere near a luxury boutique hotel with spa. The rooms are directly on the street, so you get to hear cars passing by, so no Sanctuary here I paid around 100 USD for one night, for this price there are other places in Bacalar which are better value for money, especially if they have direct access to the laguna Also beware Google Maps indicates the hotel as being on Calle 16, whereas it is located on Calle 26

Stayed 1 night in Feb 2019

10/10 Excellent

blanca patricia

Traveled with family

Mar 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LA HABITACION COMODA Y MUY BIEN SITUADO

Stayed 2 nights in Mar 2025

10/10 Excellent

Uriel

Mar 17, 2025

Stayed 2 nights in Mar 2025

8/10 Good

DULCE ROCIO

Mar 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Es un lugar acogedor habitaciones amplias

Stayed 1 night in Feb 2025

8/10 Good

Daniela Jazmin

Traveled with family

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado

Stayed 3 nights in Jan 2025

6/10 Okay

Aurelie

Traveled with family

Mar 1, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.

Stayed 2 nights in Feb 2025

10/10 Excellent

Sol

Traveled with family

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.

Stayed 3 nights in Feb 2025

10/10 Excellent

Farid

Feb 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.

Stayed 2 nights in Feb 2025

4/10 Poor

Mads

Jan 29, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig balance mellem pris og kvalitet

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.

Stayed 3 nights in Jan 2025

2/10 Terrible

Kenia

Traveled with family and small children

Jan 24, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.

Stayed 1 night in Jan 2025