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Hotel Grand Marlon

3.0 star property
Hotel in Chetumal with an outdoor pool and a restaurant

Choose dates to view prices

Photo gallery for Hotel Grand Marlon

Front of property - evening/night
Flat-screen TV
Lobby sitting area
Suite (Master) | In-room safe, iron/ironing board, free WiFi
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Juárez No. 88, Chetumal, QROO, 77000
  • Place, Chetumal Ferry Terminal
    ‪8 min walk‬
  • Place, Palacio Municipal De Othon P. Blanco
    ‪10 min walk‬
  • Place, Museum of Maya Culture
    ‪10 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi

Standard Double Room

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

In-room safe, iron/ironing board, free WiFi

Executive Room

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master) | In-room safe, iron/ironing board, free WiFi

Suite (Master)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

Standard Triple Room

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Chetumal

Hotel Grand Marlon places you within a 10-minute stroll of Museo de la Ciudad and Explanada de la Bandera. This 34-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Explanada de la Bandera - 8 min walk - 0.5 miles
  • Chetumal Ferry Terminal - 8 min walk - 0.5 miles
  • Palacio de Gobierno - 8 min walk - 0.5 miles
  • Palacio Municipal De Othon P. Blanco - 10 min walk - 0.5 miles
  • Museum of Maya Culture - 10 min walk - 0.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive

Restaurants

  • ‪hot dogs de la obregon - ‬4 min walk
  • ‪Marisquería El Taco Loco - ‬6 min walk
  • ‪Sergio's Pizzas - ‬5 min walk
  • ‪Los Comales - ‬4 min walk
  • El Poblanito

About this property

Hotel Grand Marlon

Hotel in Chetumal with an outdoor pool and a restaurant
Guests staying at Hotel Grand Marlon enjoy an outdoor pool, a gym, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a hot tub, a business center, and a meeting room.
Guests can expect to find free WiFi and flat-screen TVs. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include safes, phones, and ironing boards.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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7.8 out of 10, Good, 489 reviews
Hotel Marlon

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 145 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Placeres

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 145 for adults and MXN 145 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Grand Marlon
Grand Marlon Chetumal
Hotel Grand Marlon
Hotel Grand Marlon Chetumal
Hotel Marlon
Marlon Hotel
The Grand Marlon Chetumal, Mexico - Quintana Roo
The Grand Marlon Hotel Chetumal
Hotel Grand Marlon Hotel
Hotel Grand Marlon Chetumal
Hotel Grand Marlon Hotel Chetumal

Frequently asked questions

What is there to do close to Hotel Grand Marlon?

This hotel in Chetumal is within a 10-minute walk of Palacio de Gobierno, Palacio Municipal De Othon P. Blanco, and Museum of Maya Culture. You'll also find Chetumal Ferry Terminal and Museo de la Ciudad less than a mile away.

Is there parking available at Hotel Grand Marlon?

No, there isn't parking available at the hotel.

Does Hotel Grand Marlon feature a casino on the premises?

No, Hotel Grand Marlon doesn't have a casino.

Is there an indoor pool at Hotel Grand Marlon?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Hotel Grand Marlon a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hotel Grand Marlon have a hot tub?

Yes, this hotel has a spa tub.

Does Hotel Grand Marlon have a restaurant with a breakfast menu?

Yes, Hotel Grand Marlon serves breakfast (local cuisine) for a surcharge each morning at Placeres.

Will Hotel Grand Marlon allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Grand Marlon.

Are there connecting rooms at Hotel Grand Marlon?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Grand Marlon?

The closest major airport to Hotel Grand Marlon is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 2.2 mi away (9 minutes by car). Another top airport is Corozal (CZH), which is located 18.5 mi away (41-minute drive).

Can I book a room with a balcony at Hotel Grand Marlon?

Yes, some guestrooms at Hotel Grand Marlon offer a balcony.

Hotel Grand Marlon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 265 out of 682 reviews
Rating 8 - Good. 209 out of 682 reviews
Rating 6 - Okay. 118 out of 682 reviews
Rating 4 - Poor. 49 out of 682 reviews
Rating 2 - Terrible. 41 out of 682 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Errol

Traveled with family
The location was well in reach of the shopping area and the restaurant on site was excellent.
Stayed 1 night in Dec 2025

8/10 Good

Frank Gordon

Traveled with family and small children
Liked: Cleanliness
Good parking. Nice size room. Well located for most of Chetumal.
Stayed 2 nights in Oct 2025

4/10 Poor

Hillary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms need television
Stayed 2 nights in Oct 2025

6/10 Okay

Paul

Traveled with group
Disliked: Cleanliness
Ok
Stayed 1 night in Oct 2025

8/10 Good

Frank Gordon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All the plug sockets are tired and don’t hold plugs any more. Maybe they should be replaced throughout the hotel.
Stayed 1 night in Oct 2025

8/10 Good

Frank Gordon

Liked: Cleanliness
Disliked: Staff & service
The Grand Marlon hotel is my go to place in Chetumal. Previously it had bad wi-fi for an extended period. That problem now appears to have been fixec
Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan

Stayed 1 night in Oct 2025

10/10 Excellent

robert

Stayed 1 night in Oct 2025

6/10 Okay

Erdal

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Easy ro find
Stayed 1 night in Oct 2025

6/10 Okay

Justina

Stayed 1 night in Sep 2025

8/10 Good

Frank Gordon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I always stay at this property when I visit Chetumal. Parking is good. The rooms are good. Location is easily findable. Restaurant is good. Has a nice small pool.
Stayed 1 night in Aug 2025

4/10 Poor

Therese

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location was ok
Stayed 1 night in Aug 2025

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good as expected
Stayed 1 night in Aug 2025

4/10 Poor

Anthony

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready. The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub. The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
Stayed 1 night in Aug 2025

6/10 Okay

Yamani

Traveled with family
Parking options limited. Paid parking but no reservations
Stayed 1 night in Aug 2025

6/10 Okay

Kersten

Traveled with partner, Traveled with family
Liked: Staff & service
Other guests can be noisy and we would hear in our rooms but was not hotel fault. Would come back again.
Stayed 2 nights in Jul 2025

8/10 Good

Perez

Stayed 1 night in Jul 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our suite
Stayed 1 night in Jul 2025

10/10 Excellent

Endu

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Jun 2025

2/10 Terrible

Maria

Stayed 1 night in Jun 2025

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, amenities
The room needs more attention from staff
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vayan no se arrieguen.

Terrible expwriencia cama sucia , me mostraron otra habitacion y estaba sucia la cama tambien y se negaron a mostrarme otra decidi no quedarme en el establecimiento y ahora batallo con el reembolso, la atencion de Johana la recepcionista pesima.
Stayed 1 night in May 2025

10/10 Excellent

Dyonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Our room was cleaned everyday. Our stay there was good.
Stayed 3 nights in May 2025

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful with all my questions.
Stayed 1 night in May 2025

4/10 Poor

Crystalene

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Stayed 1 night in May 2025

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