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City Express Chetumal

2.5 out of 5.0

Recent guest reviews

This was the second time in two weeks we selected City Express in different Mexican cities. It is not downtown, so may not be for you if you are not driving. But the rooms are reasonably priced, clean, cable with English channel(s), wifi, included extensive buffet breakfast, and great staff. This visit we selected a suite for 200 pesos more, with sofa, fridge, sink, spacious with long tables, etc. The chain is predictable which is what we wanted.

The overall stay at city express was very good Love Chetumal city - has a lot to offer - great food toco loco and many other places In past have stayed at many hotels with good experiences City express was great - room great little small but very good - greeting great - very friendly staff especially night crew - breakfast great - lot of variety and very good coffee ——- but stayed 2 days and first day hot water - 2 nd day cold? Not shure what happened but - overall great hotel - was impressed And will stay again

This hotel is great. Its location is ideal for visitors going on a vacation or plan on shopping in the area. The rooms are highly clean with great Air-condition. Breakfast here is really great as well which is included in their hotel price; that's a plus. Staff are courteous and willing to assist. Has a nice pool nothing big but nice. Definitely recommend this hotel.

This hotel was an ok hotel. You can really go to a very nice hotel for less however the location is great. This hotel is right behind las americas mall and walking distance to bodega aurora. Since I came to work I have to say the internet was great and fast during my virtual meetings I had no interruptions. The rooms have very big windows but unable to open so the room gets very stuffy. Would I stay here again??? Yes i would but for 3 or less days not 1 week. I hope this helps

Always enjoy my stay at this hotel. The location is convenient and the staff is trained in hospitality, they are always willing to assist. The vending machine on the 1st floor is not working and needs to be replaced.

This was a nice place to stay. The staff are friendly and the rooms are clean. The location is great, close to mall and just a small taxi ride away from everything else. The only thing wrong was that the AC wasn't that good. The room was warm most of the time.

Everything was excellent expect for the cigarette smell upon entering the room because am not a smoker but problem was fix after i reported it to the front counter city express have become my number 1 stay while visited Chetumal

Stayed one night. Hotel has a nice location behind the mall. Breakfast was very good except for the juice which was TANG. Some staff wasn't friendly. Bed wasn't clean properly and only one bottle water was provided for a family of 4.

We had to stay here for 2 Nights because our flight got cancelled, overall very good for a quick stop. Pros: Next to a Mall with a Grocery store inside. Free Breakfast Buffet with basics eggs, pastries, they have a Gym. 5min drive to the airport. Cons: Inside the room very basic amenities (towels, soap, Iron, and a TV). The pool does not seem to be heated. We went to Bacalar which was a 30min drive on the highway, I would have stayed in Bacalar if this hadn't been free because the drive is tiring after a whole day of activities.

My entire family enjoy the stay at City Express, City Express is our hotel whenever we visit Chetumal excellent customer service welcoming service great food wow you hotel is the best. Very convenient safe a lot on taxi fees so close to all the great place mien we enjoy our Easter vacation

Av. Insurgentes Km. 5.025 Chetumal QROO

Hotel highlights

  • Free buffet breakfast on weekends
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

City Express Chetumal places you within a few miles (5 km) of Palacio Municipal De Othon P. Blanco and Museum of Maya Culture. This 109-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Cerros is 28.2 mi (45.3 km) from the hotel, which is near the airport.


Free buffet breakfast is served on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.


All 109 air-conditioned rooms feature phones and desks. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet.

Property features

At City Express Chetumal, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 290 reviews