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City Express by Marriott Chetumal

3.0 star property
Hotel connected to a shopping center in Chetumal with free breakfast

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Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Exterior
Lobby lounge
Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Santuario del Manati
    ‪4 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.2 out of 10
Wonderful
(14 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.2 out of 10
Very good
(14 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Chetumal

City Express by Marriott Chetumal places you within 2 miles (3 km) of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This 109-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Chetumal, it's connected to a shopping center and also close to Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden.

What's nearby

  • Planetarium Yook'ol Kaab - 4 min drive - 1.3 miles
  • Payo Obispo Zoo - 4 min drive - 1.4 miles
  • Santuario del Manati - 4 min drive - 2.5 miles
  • Dr. Alfredo Barrera Marin Botanical Garden - 4 min drive - 2.5 miles
  • Chetumal Ferry Terminal - 6 min drive - 2.9 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪Sergio's Pizzas - ‬7 min walk
  • ‪Subway - ‬7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping center in Chetumal with free breakfast
Guests staying at City Express by Marriott Chetumal enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, desks, and desk chairs are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

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Fiesta Inn Chetumal Hotel
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8.8 out of 10, Excellent, 1,012 reviews
$78 nightly
The price is $96
Jan 25 - Jan 26
Total with taxes and fees
Fiesta Inn Chetumal Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Is free cancellation available at City Express by Marriott Chetumal?

City Express by Marriott Chetumal provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to see around City Express by Marriott Chetumal?

This hotel is located in Chetumal, close to Chetumal Ferry Terminal, Payo Obispo Zoo, and Santuario del Manati. You'll also find Palacio Municipal De Othon P. Blanco and Museum of Maya Culture within a short drive.

Is parking available on site at City Express by Marriott Chetumal?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does City Express by Marriott Chetumal feature a casino?

No, City Express by Marriott Chetumal doesn't have a casino.

Is there an indoor pool at City Express by Marriott Chetumal?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is City Express by Marriott Chetumal a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an outdoor pool and free breakfast.

Are there hot tubs at City Express by Marriott Chetumal?

No, this hotel doesn't have a spa tub.

Does City Express by Marriott Chetumal feature a restaurant that includes a breakfast menu?

City Express by Marriott Chetumal offers free full breakfasts each morning though there is no restaurant.

Does City Express by Marriott Chetumal allow pets to stay free of charge?

No, pets aren't allowed at City Express by Marriott Chetumal though service animals are welcome.

Does City Express by Marriott Chetumal have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to City Express by Marriott Chetumal?

The closest major airport to City Express by Marriott Chetumal is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is within a mile. Another top airport is Corozal (CZH), which is located 18 mi away (39-minute drive).

Are there rooms with balconies that I can book at City Express by Marriott Chetumal?

No, at City Express by Marriott Chetumal, there aren't any guestrooms that list a balcony.

City Express by Marriott Chetumal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 422 out of 1007 reviews
Rating 8 - Good. 336 out of 1007 reviews
Rating 6 - Okay. 149 out of 1007 reviews
Rating 4 - Poor. 50 out of 1007 reviews
Rating 2 - Terrible. 50 out of 1007 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Sayda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean room, close to the mall.
Stayed 1 night in Nov 2025

10/10 Excellent

Derrick

Stayed 1 night in Oct 2025

6/10 Okay

June

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Rooms small and not suitable for tourist visiting for more than a day. No microwave, fridge, coffee station in room, pool area dilapidated, limited gym equipment, only 1 ice machine on first floor, kitchen staff unfriendly, checkin was cold and clinical. Recommended only for work stay not for vacation with family
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 2 nights in Oct 2025

8/10 Good

Assir

Stayed 1 night in Oct 2025

10/10 Excellent

Reajine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, smells really good,10 out of 10. However, bathroom water in the shower do take long seep down the drain. Bed is really soft and comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reginald

Stayed 1 night in Oct 2025

10/10 Excellent

Delbert

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Parking Quiet Area
Stayed 1 night in Oct 2025

10/10 Excellent

Deepak

Stayed 1 night in Sep 2025

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have not checked
Stayed 1 night in Sep 2025

8/10 Good

Golda

Traveled with family and small children
Liked: Amenities, property conditions & facilities
It was close to the mall ,also clean with friendly staff
Stayed 3 nights in Sep 2025

6/10 Okay

Blaney

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Blaney

Stayed 1 night in Aug 2025

8/10 Good

Ashany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Ethlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Iocation, amenities, etc
Stayed 1 night in Aug 2025

10/10 Excellent

Ricky N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Room was great staff was great breakfast was great
Stayed 1 night in Sep 2025

8/10 Good

Nelson Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
It is really close to the mall besides the staff is nice and polite.
Stayed 1 night in Aug 2025

8/10 Good

Bernhard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking/ good breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Minely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and has a very friendly staff. The pool is a bit small, but it is kept clean, and that is very good. The place is quiet and the sheets are comfortable. I like that the mall is right across.
Stayed 2 nights in Aug 2025

10/10 Excellent

Emil

Stayed 1 night in Aug 2025

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for a mini vacation and shopping. Close to the mall which is very convenient. Beds are good. Just that queen sized beds would be better.
Stayed 1 night in Aug 2025

10/10 Excellent

Lucerito

Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Stayed 1 night in Aug 2025

8/10 Good

Oswaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good size double double Bedded room. Staff was great. Asked a housekeeping staff for a charger and she immediately offered it .
Stayed 1 night in Aug 2025

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