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City Express Chetumal

2.5 out of 5.0

Recent guest reviews

Everything was excellent expect for the cigarette smell upon entering the room because am not a smoker but problem was fix after i reported it to the front counter city express have become my number 1 stay while visited Chetumal

Stayed one night. Hotel has a nice location behind the mall. Breakfast was very good except for the juice which was TANG. Some staff wasn't friendly. Bed wasn't clean properly and only one bottle water was provided for a family of 4.

We had to stay here for 2 Nights because our flight got cancelled, overall very good for a quick stop. Pros: Next to a Mall with a Grocery store inside. Free Breakfast Buffet with basics eggs, pastries, they have a Gym. 5min drive to the airport. Cons: Inside the room very basic amenities (towels, soap, Iron, and a TV). The pool does not seem to be heated. We went to Bacalar which was a 30min drive on the highway, I would have stayed in Bacalar if this hadn't been free because the drive is tiring after a whole day of activities.

My entire family enjoy the stay at City Express, City Express is our hotel whenever we visit Chetumal excellent customer service welcoming service great food wow you hotel is the best. Very convenient safe a lot on taxi fees so close to all the great place mien we enjoy our Easter vacation

I have stayed on several occasions at City Express in Chetumal and it was always pleasant, quality rooms etc. My recent stay I had my family so it was a total of 4 persons. There were not enough towels despite asking at the reception. The room has a very strong smell of tobacco and we asked the reception to address the matter and to no avail. For two days my 6 year old and 9 month baby had to smell tobacco. It smelled like a casino. It is obvious that housecleaning could not deal with the problem. There was mold in the shower and when we checked in, the sheets were totally wrinkled and it was obvious someone had just checked out and the sheets were not changed. The location is great, good security..but the overall state of the place shows ageing.

Clean Quiet Comfortable What more could you ask for? Good breakfast too Close to the mall and places to eat inside Was just a one night stay for us as it was close to the ADO bus station and we were not here to see the city. Its on the outskirts of the city so not close to the main attractions

Stayed here on an overnight trip to Free Zone. Accomodations were average, price was average. Breakfast tasted good actually used real eggs, buffet style. If you have time, zona libre is definitely interesting! It is right on the border of Belize but do not expect genuine articles!

Perfect place for a quick stop. Hotel is perfectly located; close to a shopping mall and almost everything. Staff is nice and helpful. Rooms clean and pretty comfortable. They serve the best coffee in town and you can get it all day long, at any time. Breakfast, included, is wonderful.

It was very comfortable and clean. Thanks for the house keeping department. It is very close to all activities. Definitely I will chose again. My family loved the location and they were going out to mall every minute.

The hotel is very good you have the convince of the mall at the front of the hotel and around various restaurant you can choose from the hotel it self is very good nice clean reliable front desk room are clean and gives you a nice cosy feeling

Av. Insurgentes Km. 5.025 Chetumal QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

City Express Chetumal places you within a few miles (5 km) of Palacio Municipal De Othon P. Blanco and Museum of Maya Culture. This 109-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Cerros is 28.2 mi (45.3 km) from the hotel, which is near the airport.


Free buffet breakfast is served each morning from 6:30 AM to 10 AM.


All 109 air-conditioned rooms feature phones and desks. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet.

Property features

At City Express Chetumal, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 262 reviews