City Express by Marriott Chetumal

Hotel connected to a shopping center in Chetumal with free breakfast

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Gym
Laundry
Housekeeping
24/7 front desk

Explore the area

Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084

Santuario del Manati
‪4 min drive‬
Palacio Municipal De Othon P. Blanco
‪4 min drive‬
Chetumal Ferry Terminal
‪5 min drive‬
Chetumal, Quintana Roo (CTM-Chetumal Intl.)
‪19 min walk‬

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Room options

Room, 2 Double Beds

Exceptional

215 sq ft
Sleeps 4
2 Double Beds

Superior Room, 1 Queen Bed with Sofa bed

Exceptional

215 sq ft
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Room, 1 Queen Bed

Very good

226 sq ft
Sleeps 2
1 Queen Bed

About the neighborhood

Chetumal

City Express by Marriott Chetumal places you within 2 miles (3 km) of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This 109-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Chetumal, it's connected to a shopping center and also close to Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden.

What's nearby

Santuario del Manati - 4 min drive - 1.8 miles
Palacio Municipal De Othon P. Blanco - 4 min drive - 2.4 miles
Chetumal Ferry Terminal - 5 min drive - 2.4 miles
Palacio de Gobierno - 5 min drive - 2.4 miles
Explanada de la Bandera - 5 min drive - 2.4 miles

Getting around

Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

‪Vips - ‬5 min walk
‪McDonald's - ‬4 min walk
‪Plaza las Americas - ‬5 min walk
‪Le petit - ‬7 min walk
‪Comida Asiatica - ‬7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping center in Chetumal with free breakfast

Guests staying at City Express by Marriott Chetumal enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, desks, and desk chairs are other standard amenities.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

Languages

English, Spanish

Similar properties

Pool
Free airport shuttle
Parking included
Free WiFi

$71 nightly

Aug 11 - Aug 12

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Free area shuttle up to 10 km
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
Coffee and tea in common areas

Things to do

Gym
Outdoor pool

Family friendly

Free area shuttle
Outdoor pool

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Business services

Business center
Meeting room

Outdoors

Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk

1 building
6 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
Banquet hall
Built in 2013
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with cable channels

Air conditioning
Desk
Desk chair
Energy-saving switches in guestrooms
Iron/ironing board on request
Phone
Recycling
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 16.29 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in: 3:00 PM
Check-out: 1 PM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses a grey water recycling system.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

City Express Chetumal

City Express Hotel Chetumal

City Express Chetumal Hotel

City Express Hotel

City Express Chetumal Mexico - Quintana Roo

City Express Chetumal

City Express by Marriott Chetumal Hotel

City Express by Marriott Chetumal Chetumal

City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Is free cancellation available at City Express by Marriott Chetumal?

City Express by Marriott Chetumal provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at City Express by Marriott Chetumal?

As of Jul 12, 2025, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on Aug 11, 2025 start from $63.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around City Express by Marriott Chetumal?

This hotel is located in Chetumal, close to Chetumal Ferry Terminal, Payo Obispo Zoo, and Santuario del Manati. You'll also find Palacio Municipal De Othon P. Blanco and Museum of Maya Culture within a short drive.

Is there parking available at City Express by Marriott Chetumal?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does City Express by Marriott Chetumal feature a casino?

No, City Express by Marriott Chetumal doesn't have a casino.

Is there an indoor pool at City Express by Marriott Chetumal?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at City Express by Marriott Chetumal?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an outdoor pool and free breakfast.

Are there hot tubs at City Express by Marriott Chetumal?

No, there isn't a spa tub at this hotel.

Does City Express by Marriott Chetumal feature a restaurant that includes a breakfast menu?

City Express by Marriott Chetumal offers free full breakfasts each morning though there is no restaurant.

Does City Express by Marriott Chetumal allow pets to stay free of charge?

No, pets aren't allowed at City Express by Marriott Chetumal though service animals are welcome.

Does City Express by Marriott Chetumal have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to City Express by Marriott Chetumal?

The closest major airport to City Express by Marriott Chetumal is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is within a mile. Another top airport is Corozal (CZH), which is located 18 mi away (39-minute drive).

Are there rooms with balconies at City Express by Marriott Chetumal?

No, there aren't any guestrooms with balconies at City Express by Marriott Chetumal.

City Express by Marriott Chetumal Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Nancy, Sterling

Traveled with family and small children, Traveled with group

Jun 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Close to the shopping mall

Stayed 1 night in May 2025

4/10 Poor

Danielle

Traveled with family

May 25, 2025

Disliked: Property conditions & facilities

Stayed 1 night in May 2025

4/10 Poor

Rory

Traveled with family

Apr 14, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The property was near the shopping plaza, where you can find whatever is needed. However, the place has an odor, no very pleasant one, as soon as you step inside the lobby. The room also had an odor and it was very evident that an odor was coming from the shower stall drain. The linens in the room was very clean. The room itself had the basic furniture. The included breakfast was good. They had the typical items for breakfast.

Stayed 2 nights in Apr 2025

8/10 Good

Kevin, Centennial Park

Business traveler, Traveled with family

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was very appropriate for our group

Stayed 1 night in Apr 2025

6/10 Okay

Martha

Traveled with family

Apr 7, 2025

Liked: Cleanliness, staff & service

The room is very minimalist. No small fridge, the beds are quite small. The room had a bit of a strange smell to it, as if there had been a smoker in the nonsmoking room. I find that the room was overpriced for the simplicity of it.

Stayed 1 night in Apr 2025

10/10 Excellent

David Tyler

Apr 4, 2025

Stayed 1 night in Mar 2025

6/10 Okay

abisai

Apr 1, 2025

Stayed 1 night in Jan 2025

8/10 Good

Amanda

Traveled with family

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our stay

Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Mar 25, 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Felipe

Mar 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

2/10 Terrible

Kenroy

Business traveler, Traveled with family

Mar 10, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

MY PASSPORT WAS STOLEN BY HOUSEKEEPER!!! BEWARE OF PERSONAL BELONGINGS!!! I had a very bad experience during my first stay here. I slept here for one night and the following day headed to Mérida Mexico. Around 7:30am I went to Starbucks which is a few minutes walk from the property. Upon return at 8:15 I found to my surprise a housekeeper in the room claiming she was changing towels. Not sure why she would be there so early, moreover we were checking out that day so we wouldn’t have needed our room to be serviced. My passport was on the table under the TV, my sister and I stayed in a double room and we both knew it was there. The housekeeper rushed inside the bathroom when we walked in but we didn’t think anything of it and then she took towels and left abruptly. I went to see my mom in another room while my sister packed our bags. After my sister brought out the bags, as I normally do, I went back into our room listed all sheets, pillows and checked to make sure nothing was left behind. We left the property and about 2.5hrs into the drive to Mérida a checkpoint stopped us and that’s when I realized my passport was not in my bag and my sister said she does remember it being on the table but didn’t catch that it was missing while packing. We then concluded that it SURELY WAS STOLEN. I called the property and threatened to get the police. They had me hold for 20 to 30 mins and said the manager was investigating. LATER SAID manager found it on the table!! LIESSS THEY STOLE IT!!

Stayed 1 night in Mar 2025

8/10 Good

Dennis

Feb 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro, MIAMI

Feb 25, 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Cornelius

Traveled with group, Traveled with partner

Feb 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's close to the mall shopping is very convenient

Stayed 2 nights in Feb 2025

10/10 Excellent

Tifany

Feb 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2025

8/10 Good

Sandy

Traveled with partner

Feb 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time staying there, Was really nice, Will definitely go back again

Stayed 1 night in Feb 2025

2/10 Terrible

Mark

Feb 6, 2025

Liked: Cleanliness, staff & service

I paid for the room on Orbitz and when they asked for the credit card I assumed it was for incidentals. But the charge was for the room again. They issued a refund but I have yet to see it.

Stayed 1 night in Feb 2025

10/10 Excellent

Louis

Feb 2, 2025

Stayed 1 night in Feb 2025

2/10 Terrible

Hsun

Jan 21, 2025

Stayed 1 night in Jan 2025

4/10 Poor

Georgia

Traveled with partner

Jan 20, 2025

Liked: Cleanliness, staff & service, amenities

The room is very small, and the bathroom has a sewer smell. The desk clerk speaks no English. Other than that my stay was okay.

Stayed 2 nights in Jan 2025

8/10 Good

Amanda

Traveled with partner

Jan 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

quiet stay

Stayed 1 night in Jan 2025

10/10 Excellent

ETHLYN

Jan 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great package (location, price, breakfast, Pool, gym, walking distance, great location etc)

Stayed 1 night in Jan 2025

10/10 Excellent

Billy

Traveled with group, Traveled with partner

Jan 6, 2025

Liked: Cleanliness

Was a good stay, except some stains on the blankets and sheets.

Stayed 1 night in Jan 2025

6/10 Okay

Ray

Traveled with family and small children

Jan 4, 2025

Liked: Property conditions & facilities

Disliked: Amenities

Good enough for 1 night stay. I would not say the rooms are dirty but the smell all throughout the Hotel was not pleasant. Everything in the room worked fine and was clean. Hotel is close to a small road . Lots of tradfic all through the night. Rooms not very sound proof and you can hear different noises all through the night. Pool was dirty so the children were dissapointed that we didn't let them swim. Looked like it didn't get proper maintenance. Back side of Hotel yard for parking had a huge pile of garbage bags on the ground beside the bin. Breakfast is not 5 star if you compare with VIPS or some other place , but for a complimentary breakfast it is better than most . Lots to choose from and nice quality food for a complimentary breakfast. Due to the smell and noise, and bad pool I am not planning to come back.

Stayed 1 night in Dec 2024