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City Express Chetumal

2.5 out of 5.0

Recent guest reviews

We stayed at the City Express for 3 nights. The room was clean, comfortable. No Fridge or coffee maker, but can live without. We had very disturbing problem at one of the many stores Belizeans shop at and asked for their advice from the front desk. The young lady on the desk sorry I did not get her name but quickly she got the duty manager of who's name I did not get either sorry and he proceeded to help us. Within minutes they had the police there who jumped into action immediately. We also had to visit Immigration to put in an official report the hotel offered us a ride to the office and stayed with us the entire time. And being none of us whom spoke Spanish was at ease with the help of Jesus, from the front desk. He was very helpful and made my nervous self at ease. City Express Hotel stepped up and assisted us all the way, translating, letting us know what was going on and putting our minds at rest. Can't say enough about the excellent customer service given by City Express staff and in particular, the three members of staff that assisted us. Thank you so very much. This was my second time there, and I will be back future.

We stayed at the City Express for 3 nights. The room was clean, comfortable and in good working order. We had an external personal problem and asked for assistance from the front desk. The young lady on the desk (apologies, we didn't get her name) quickly alerted the duty manager (again, apologies, didn't get his name) and he proceeded to help us. Our problem involved us submitting an official report to the immigration authorities and with none of our group speaking enough Spanish, we were a little nervous. Jesus, from the front desk stepped up and assisted us all the way, translating, letting us know what was going on and putting our minds at rest. Can't say enough about the excellent customer service given by City Express staff and in particular, the three members of staff that assisted us. Thank you so very much.

I find the room very small compare to other hotels. AC is a bit noisy. Breakfast is included but it sucks. I would rather have paid to have a good and regular breakfast. For a stay over one night is fine. But would not recommend for vacation. Staff is basic just as service.

City Express Chetumal is a modern hotel on the main road into Chetumal, just behind a Liverpool department store at a modern indoor shopping mall. Our room was large and clean, overlooking parking and the adjacent mall. A full breakfast was included with both hot and cold buffet. For the reasonable room rates, this was a plus. There are chain restaurants and fast food in the area, but for tradition Mexican food, one must venture into the heart of town. My one concern was the poor attitude of the staff. They never smiled and seemed to be treating us with veiled hostility, like just checking us in or asking for an ice bucket was a bother to them.

Excellent hotel for a vacation or for business. They have very conference room. Breakfast was basic but was good. Good size and comfort beds. Best part it’s right behind the Las America’s Mall. Check in was very easy.

This was the second time in two weeks we selected City Express in different Mexican cities. It is not downtown, so may not be for you if you are not driving. But the rooms are reasonably priced, clean, cable with English channel(s), wifi, included extensive buffet breakfast, and great staff. This visit we selected a suite for 200 pesos more, with sofa, fridge, sink, spacious with long tables, etc. The chain is predictable which is what we wanted.

The overall stay at city express was very good Love Chetumal city - has a lot to offer - great food toco loco and many other places In past have stayed at many hotels with good experiences City express was great - room great little small but very good - greeting great - very friendly staff especially night crew - breakfast great - lot of variety and very good coffee ——- but stayed 2 days and first day hot water - 2 nd day cold? Not shure what happened but - overall great hotel - was impressed And will stay again

This hotel is great. Its location is ideal for visitors going on a vacation or plan on shopping in the area. The rooms are highly clean with great Air-condition. Breakfast here is really great as well which is included in their hotel price; that's a plus. Staff are courteous and willing to assist. Has a nice pool nothing big but nice. Definitely recommend this hotel.

This hotel was an ok hotel. You can really go to a very nice hotel for less however the location is great. This hotel is right behind las americas mall and walking distance to bodega aurora. Since I came to work I have to say the internet was great and fast during my virtual meetings I had no interruptions. The rooms have very big windows but unable to open so the room gets very stuffy. Would I stay here again??? Yes i would but for 3 or less days not 1 week. I hope this helps

Always enjoy my stay at this hotel. The location is convenient and the staff is trained in hospitality, they are always willing to assist. The vending machine on the 1st floor is not working and needs to be replaced.

Av. Insurgentes Km. 5.025 Chetumal QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

City Express Chetumal places you within a few miles (5 km) of Palacio Municipal De Othon P. Blanco and Museum of Maya Culture. This 109-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Cerros is 28.2 mi (45.3 km) from the hotel, which is near the airport.


Dining

Free buffet breakfast is served on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.


Rooms

All 109 air-conditioned rooms feature phones and desks. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet.


Property features

City Express Chetumal features a fitness center, free WiFi in public areas, and a meeting room. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a business center and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

65.0% of guests recommend this hotel

Total of 301 reviews