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Hotel Laguna Encantada

2.5 star property
Hotel in Santa Elena with a 24-hour front desk and a coffee shop

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Photo gallery for Hotel Laguna Encantada

Outdoor pool
Lake view
Comfort Suite | Blackout drapes, free WiFi, bed sheets
Property grounds
Standard Room | Blackout drapes, free WiFi, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

View in a map
Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900
  • Place, Laguna Milagros
    ‪16 min drive‬
  • Place, Museum of Maya Culture
    ‪17 min drive‬
  • Place, Chetumal Ferry Terminal
    ‪18 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪13 min drive‬

Room options

View all photos for Comfort Suite

Comfort Suite | Blackout drapes, free WiFi, bed sheets

Comfort Suite

  • 431 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Blackout drapes, free WiFi, bed sheets

Standard Room

  • 269 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Santa Elena

Hotel Laguna Encantada is located within a 15-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This 20-room hotel welcomes guests with conveniences like a coffee shop/cafe, an outdoor pool, and free in-room WiFi.

What's nearby

  • Laguna Milagros - 16 min drive - 5.5 miles
  • Payo Obispo Zoo - 17 min drive - 8.1 miles
  • Museum of Maya Culture - 17 min drive - 8.5 miles
  • Chetumal Ferry Terminal - 18 min drive - 8.5 miles
  • Explanada de la Bandera - 18 min drive - 8.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Church’s Chicken - ‬4 min drive
  • ‪Dragon restaurant - ‬2 min drive
  • ‪El asadero de Huay Pix - ‬8 min drive
  • ‪Restaurant y Marisqueria "Padilla - ‬4 min drive

About this property

Hotel Laguna Encantada

Hotel in Santa Elena with a 24-hour front desk and a coffee shop
An outdoor pool, a meeting room, and express check-in are featured at Hotel Laguna Encantada. Free offsite parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include express check-out, a terrace, and a garden.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Free toiletries are also standard.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

Outdoor pool
OYO Hotel Rio Chetumal
  • Pool
  • Pet friendly
  • Kids pool
  • Parking included
7.0 out of 10, Good, 12 reviews
$29 nightly
The price is $36
Jan 2 - Jan 3, 2026
Total with taxes and fees
OYO Hotel Rio Chetumal

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Property is also known as

Hotel Laguna Encantada Hotel
Hotel Laguna Encantada Santa Elena
Hotel Laguna Encantada Hotel Santa Elena

Frequently asked questions

Is a free cancellation option available at Hotel Laguna Encantada?

Hotel Laguna Encantada provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Hotel Laguna Encantada?

This hotel is located in Santa Elena, close to Laguna Milagros, Chetumal Ferry Terminal, and Palacio Municipal De Othon P. Blanco. You'll also find Payo Obispo Zoo and Palacio de Gobierno nearby.

Will I be able to park at Hotel Laguna Encantada?

No, there isn't parking at the hotel but you'll find free parking nearby.

Does Hotel Laguna Encantada feature a casino?

No, Hotel Laguna Encantada doesn't have a casino.

Is there an indoor pool at Hotel Laguna Encantada?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Laguna Encantada a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a café plus some guestrooms include lagoon views.

Does Hotel Laguna Encantada have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Hotel Laguna Encantada feature a restaurant that includes a breakfast menu?

No, Hotel Laguna Encantada doesn't have a restaurant that serves breakfast.

Does Hotel Laguna Encantada allow pets to stay for free?

No, pets aren't allowed at Hotel Laguna Encantada.

Does Hotel Laguna Encantada have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Laguna Encantada?

The closest major airport to Hotel Laguna Encantada is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 7 mi away (14 minutes by car). Another top airport is Corozal (CZH), which is located 10.8 mi away (25-minute drive).

Are there rooms with balconies at Hotel Laguna Encantada?

No, there aren't any guestrooms with balconies at Hotel Laguna Encantada.

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