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Casa Chukum Bacalar

4.0 star property
Colonial hotel with a fitness center and a rooftop terrace

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Photo gallery for Casa Chukum Bacalar

Bar (on property)
Property video
Property grounds
Rooftop terrace
Property grounds

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Avenida 3, Esquina con 28, Bacalar, QROO, 77930
  • Place, Laguna Bacalar Ecological Park
    ‪3 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Place, Lake Bacalar
    ‪8 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪67 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 Queen Bed, Garden View

Comfort Double Room, 1 Queen Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Comfort Double Room, 1 Queen Bed, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room, Garden View

Family Twin Room, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Family Twin Room, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • 258 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

Premium Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bacalar

Located in Mario Villanueva Madrid, Casa Chukum Bacalar is within a 10-minute walk of popular sights such as Fort of San Felipe and Ecopark Bacalar. This 17-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Laguna Bacalar Ecological Park - 3 min walk - 0.2 miles
  • Fort of San Felipe - 6 min walk - 0.4 miles
  • Ecopark Bacalar - 6 min walk - 0.4 miles
  • Lake Bacalar - 8 min walk - 0.5 miles
  • Municipal Spa of Bacalar - 15 min walk - 0.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 40 min drive

Restaurants

  • ‪La Playita - ‬3 min walk
  • ‪Las Miches De La 1 - ‬3 min walk
  • ‪fruta - ‬8 min walk
  • ‪I Scream Bar - ‬8 min walk
  • ‪Mango y Chile - ‬5 min walk

About this property

Casa Chukum Bacalar

Colonial hotel with a fitness center and a rooftop terrace
Guests staying at Casa Chukum Bacalar enjoy an outdoor pool, a gym, and a rooftop terrace. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for MXN 700 per room. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and a garden.
Guests can expect free WiFi and 55-inch Smart TVs with digital channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers and free toiletries. Minibars, safes, and desks are also available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Free WiFi
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9.2 out of 10, Wonderful, 100 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: MXN 200 for adults and MXN 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Ecotours
  • Games
  • Gym
  • Motor boating
  • Mountain biking
  • Outdoor pool
  • Sailing

Family friendly

  • Children's dinnerware
  • Children's games
  • Children's toys
  • High chair
  • Outdoor pool
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2019
  • Colonial architecture
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Laptop workspace
  • LED lighting
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MXN 250.0 per day

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 100 for children
  • Airport shuttle fee: MXN 700 per room
  • Rollaway bed fee: MXN 250.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Casa Chukum Hotel Bacalar
Casa Chukum Bacalar
Hotel Casa Chukum Bacalar
Bacalar Casa Chukum Hotel
Casa Chukum Hotel
Hotel Casa Chukum
Casa Chukum
Casa Chukum Bacalar Hotel
Casa Chukum Bacalar Bacalar
Casa Chukum Bacalar Hotel Bacalar

Frequently asked questions

Is free cancellation available at Casa Chukum Bacalar?

Casa Chukum Bacalar offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What is there to do close to Casa Chukum Bacalar?

This hotel is situated in Mario Villanueva Madrid, just steps from Laguna Bacalar Ecological Park and Lake Bacalar. You'll also find Municipal Spa of Bacalar and Fort of San Felipe less than a mile away.

Is parking available on site at Casa Chukum Bacalar?

Yes, uncovered self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Is there a spa at Casa Chukum Bacalar?

Spa services at the hotel include massages.

Does Casa Chukum Bacalar have a casino?

No, Casa Chukum Bacalar doesn't have a casino.

Will I find an indoor pool at Casa Chukum Bacalar?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What amenities will couples enjoy at Casa Chukum Bacalar?

This lakeside hotel offers many amenities for couples, including Champagne service as well as an outdoor pool and a bar.

Are there hot tubs at Casa Chukum Bacalar?

No, there isn't a spa tub at this hotel.

Does Casa Chukum Bacalar feature a restaurant that includes a breakfast menu?

Yes, Casa Chukum Bacalar serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Casa Chukum Bacalar allow pets to stay free of charge?

No, pets aren't allowed at Casa Chukum Bacalar.

Are there connecting rooms at Casa Chukum Bacalar?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Casa Chukum Bacalar?

The closest major airport to Casa Chukum Bacalar is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.9 mi away (40 minutes by car). Another top airport is Corozal (CZH), which is around 20.7 mi away.

Can I book a room with a balcony at Casa Chukum Bacalar?

No, there aren't any guestrooms with balconies at Casa Chukum Bacalar.

Casa Chukum Bacalar Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 94 out of 103 reviews
Rating 8 - Good. 7 out of 103 reviews
Rating 6 - Okay. 2 out of 103 reviews
Rating 4 - Poor. 0 out of 103 reviews
Rating 2 - Terrible. 0 out of 103 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

DAVID

Liked: Staff & service, amenities, property conditions & facilities
Everything es good! Gracias.
Stayed 1 night in Mar 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hope to visit again soon!

I really adored both Bacalar and this hotel. The design is so wild and whimsical, the staff are so sweet and helpful, the beds are nice and comfy and the location is perfect. Great coffee and’s food with in a block and right by an entrance to the lagoon. Also really loved the hotels very sweet furballs!
Stayed 3 nights in Feb 2025

10/10 Excellent

Hans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you arrive you have become part of a family. Owners and staff are super friendly and kind and there are many stories to be told. As a senior I would have liked to see a grab bar in the shower, there was nothing to hold on to. The shower is strictly overhead, bring a shower cap if you want to keep your hair dry. Another essential item is a flashlight, the rooms are a bit on the dark side.
Stayed 10 nights in Jan 2025

10/10 Excellent

Cesar

Stayed 2 nights in Sep 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with fabulous people, we really felt at home. Absolutely highly recommended. We were sorry we didn’t stay longer. Book it and you definitely won’t be sorry. Full marks for absolutely everything!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ricardo, Hemet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable! The room was excellent even with a Netflix account! Great location: a few blocks to the Fuerte de San Felipe and a few blocks to the Ecoparque Bacalar, where you can walk on a wooden pier and swim. Friendly staff!
Stayed 2 nights in May 2024

10/10 Excellent

JULIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding reception and staff. We had a safe, relaxing and comfortable stay.
Stayed 2 nights in May 2024

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying here and it was amazing! The staff greeted us every single day and never failed to help anyone out. My family and I definitely felt like we were home! If anyone is debating on staying here or somewhere else, PICK CASA CHUKUM!! You won’t regret it <3
Stayed 4 nights in May 2024

10/10 Excellent

jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, cold a/c, hot shower, clean room, relaxing courtyard with a pool, close to the lake and restaurants, 3 blocks from from el centro
Stayed 6 nights in May 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful unique boutique hotel. With lovely staff who were super helpful. Great communication from reception staff and the manager. Really a home from home. Would stay again without a doubt .
Stayed 6 nights in Apr 2024

10/10 Excellent

Miguel

Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place in Bacalar.

Great location, close to downtown and great restaurants. Beautiful facilities, one feels like is in the middle of the jungle. Good wifi, ideal for those remote workers. But what really won my heart was the staff, always willing to help. I will definitely book this place again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Dec 2023

10/10 Excellent

Wilfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well kept, clean, comfortable, and offered and safe, friendly ambiance. The room was clean, bed was comfortable, bathrooms were nice. I will definitely come back next time I visit Bacalar.
Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at Casa Chukum

Our two night stay in Bacalar at Casa Chukum was like a vacation within a vacation during our monthlong stay in the Yucatan. Bacalar’s Lagoon of (at least) Seven Colors – robin egg blue, azure, blue/gray, azul, turquoise, aquamarine, cobalt blue – is nothing less than magical and mystical. But Casa Chukum was pure delight. We were welcomed like family, placed in a spacious second floor room with balcony and stairway to the roof deck, king size bed, very nice bathroom – instant comfort. The breakfast offerings from constant coffee to fruit and juices and a fantastic menu of Mexican and American breakfast favorites was wonderful. The boat ride the staff arranged with Captain George on the good sailboat Harmony was a highlight. Three hours sailing the lagoon, visiting the cenotes feeding the lagoon, swimming in a couple different locations, getting to view a sunset – well, very special indeed. We look forward to a next and hopefully longer visit to Casa Chukum and Bacalar
Stayed 2 nights in Feb 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful visit to Bacalar

My friend and I took a day trip to Bacalar. The concierge/front desk staff Aldair was extremely sweet, knowledgeable and helped us set up excursions and recommendations even though it was a shorter trip. The rooms were nice and recently renovated, the grounds were spotless and we felt safe and secure the entire stay. If you are going to Bacalar, Casa Chukum is the way to go. 5 stars all the way.
Stayed 1 night in Mar 2023

10/10 Excellent

Scace

Traveled with partner
Liked: Cleanliness, staff & service
Amazing staff — so friendly and helpful. Beautifully modern decorated room (rain shower, big smart tv, power outlets and switches on both sides of a pillowed king bed). We can’t recommend this plaice highly enough. A true gem!!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deborah was precious and one of the best hosts I have ever met. She genuinely loves what she's doing and goes over and beyond to help make the visit as positive as possible. Will definitely return to her hospitality as soon as possible. Did not want to leave
Stayed 3 nights in Jan 2023

10/10 Excellent

Christian

Liked: Staff & service, amenities, property conditions & facilities
The staff is very personable and hospitable.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at Casa Chukum

Absolutely loved our stay at Casa Chukum, this place made our trip to Bacalar. The staff could not do anymore for you, excellent service around the hotel and great recommendations! The place has such a lovely family feel with chilled vibes, loved the dogs and cats. The staff really went out of their way to add personal touches to our stay. Rooms are immaculate and well equipped, would also really recommend the breakfast. Thank you to Deborah and her team for such a wonderful experience! I hope that we will be able to visit again.
Stayed 3 nights in Aug 2022

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the entire staff was extremely friendly and genuine in wanting to insure I had a good experience, The biggest drawbacks for me was there was no on site parking. The hotel however was very clean and I felt relaxed and comfortable
Stayed 2 nights in Apr 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Boutique Hotel In An Amazing Place

We had such a wonderful time at Casa Chukum! Deborah & Marco are the absolute best hosts and have created an atmosphere at their boutique hotel that is as magical as Lake Bacalar itself. The layout of the hotel is done incredibly well, the staff is amazing, and again, Deborah & Marco went the extra mile for us everyday. This place already has numerous outstanding reviews, it deserves another one!
Stayed 3 nights in Jan 2022

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel within walking distance of beach

Great small hotel in downtown Bacalar. Beautiful property with many places to hang out. View of the lake from the top patio. Pool is wonderful and clean. Rooms are spotless and overlook the garden and pool. The hotel is within walking distance of everything Bacalar has to offer. The staff are extremely helpful and friendly. Would definitely stay here again
Stayed 2 nights in Jan 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Laid-back Oasis

We enjoyed our stay at Casa Chukum immensely. It’s very clean, quiet, and the staff are friendly and delightful. Breakfast was good too.
Stayed 3 nights in Jan 2022

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