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Hotel Hacienda Bacalar

2.5 star property

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Photo gallery for Hotel Hacienda Bacalar

Exterior
Lobby sitting area
Habitación King | 1 bedroom, free WiFi, bed sheets
Restaurant
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Calle 10 Mza. 15 Lt. 4, entre Av. 9 y Av. 11 Col. Cent, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪11 min walk‬
  • Place, Fort of San Felipe
    ‪14 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪3 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪32 min drive‬

Room options

View all photos for Habitación Sencilla

1 bedroom, free WiFi, bed sheets

Habitación Sencilla

8.8 out of 10
Excellent
(3 reviews)
  • 264 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Habitación King

Habitación King | 1 bedroom, free WiFi, bed sheets

Habitación King

  • 264 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | 1 bedroom, free WiFi, bed sheets

Standard Room

  • 264 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room

Family Room | 1 bedroom, free WiFi, bed sheets

Family Room

  • 264 sq ft
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

About the neighborhood

Bacalar

Hotel Hacienda Bacalar places you within a mile (2 km) of popular attractions like Laguna Bacalar Ecological Park and Lake Bacalar. This 28-room hotel has an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Municipal Spa of Bacalar - 11 min walk - 0.6 miles
  • Fort of San Felipe - 14 min walk - 0.8 miles
  • Zócalo - 16 min walk - 0.9 miles
  • Laguna Bacalar Ecological Park - 3 min drive - 0.9 miles
  • Ecopark Bacalar - 5 min drive - 1.4 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive

Restaurants

  • ‪Mr. Taco - ‬10 min walk
  • ‪Albahaca - ‬7 min walk
  • ‪Navieros Bacalar - ‬11 min walk
  • ‪La Trattoria 46 - ‬11 min walk
  • ‪gelato artesanal - ‬11 min walk

About this property

Hotel Hacienda Bacalar

Hotel Hacienda Bacalar features an outdoor pool, free WiFi in public areas, and refrigerator in a common area. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Additional amenities include a library, a terrace, and a garden.
32-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Wardrobes or closets are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 11:00 AM for a fee: MXN 70 to 150 for adults and MXN 60 to 120 for children

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 3 buildings
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 10 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 70 to 150 for adults, and MXN 60 to 120 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
  • Check-in: 3:00 PM—-5:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Hacienda Bacalar
Hacienda Bacalar
Hotel Hacienda Bacalar Hotel
Hotel Hacienda Bacalar Bacalar
Hotel Hacienda Bacalar Hotel Bacalar

Frequently asked questions

Is free cancellation available at Hotel Hacienda Bacalar?

Hotel Hacienda Bacalar offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see near Hotel Hacienda Bacalar?

This hotel is located in Bacalar, a short 9-minute walk from Municipal Spa of Bacalar and also 13 minutes on foot from Fort of San Felipe. You'll also find Laguna Bacalar Ecological Park and Lake Bacalar within a short drive.

Is there parking available at Hotel Hacienda Bacalar?

Yes, self parking is offered for free at the hotel.

Does Hotel Hacienda Bacalar feature a casino on the premises?

No, Hotel Hacienda Bacalar doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda Bacalar?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel Hacienda Bacalar?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include a resort view and free WiFi.

Are there hot tubs at Hotel Hacienda Bacalar?

No, this hotel doesn't have a spa tub.

Does Hotel Hacienda Bacalar have a restaurant with a breakfast menu?

Hotel Hacienda Bacalar offers breakfast (local cuisine) each morning for a surcharge though there is no restaurant.

Will Hotel Hacienda Bacalar allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Hacienda Bacalar.

Are there connecting rooms at Hotel Hacienda Bacalar?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Hacienda Bacalar?

The closest major airport to Hotel Hacienda Bacalar is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23 mi away (35 minutes by car). Another top airport is Corozal (CZH), which is around 20.2 mi away.

Are there rooms with balconies at Hotel Hacienda Bacalar?

No, you won't find guestrooms with balconies at Hotel Hacienda Bacalar.

Hotel Hacienda Bacalar Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 326 reviews
Rating 8 - Good. 137 out of 326 reviews
Rating 6 - Okay. 65 out of 326 reviews
Rating 4 - Poor. 16 out of 326 reviews
Rating 2 - Terrible. 14 out of 326 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Dolev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean! There is very nice people in the hotel that would love to help you in everything you like 🙏
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to arrive and set your bearing. Front desk open until 23:30. Nice breakfast, good coffee
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very nice stay! I had some problems, because my creditcard and passport was stolen in Mexico City, but the staff was very helpful! Special thanks to Evaristo in the reception for outstanding service!
Stayed 1 night in Nov 2022
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Big room. Good shower. Complimentary drinking water available.
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine! The location is a little off, you have to walk pretty far to see some good things in Bacalar. And you definitely need some taxis if you wanna see the cenotes and the lazy river.
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Tawfiq

Overall average
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jafet Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Room comfort

Don't let the pool fool

Good deal but the beds were really hard and the pillow(not pillows) sucked. Gave me a control for my room t.v without batteries and it didn't even work. There was no water in the bathroom when we got there so I had to tell them to turn the pump on. Very rural it's good if you want to save money. I was going to get two nights here but my back was hurting in the morning. Nice pool
Stayed 1 night in Jul 2022
Verified

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
La habitación estuvo limpia siempre y era cómoda. El unico inconveniente fue que algunos huespedes ponían el radio de su automóvil muy fuerte y no dejaban dormir
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
La habitación es limpia y funcional, el hotel se encuentra cerca del centro
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Fernando de jesus

Liked: Cleanliness, staff & service, amenities
La habitación estaba limpia, las almohadas un pocos duras
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Sandrine

Liked: Cleanliness
Disliked: Amenities
La chambre etait grande mais vide de decoration. La salle de bain miteuse (faiance cassee, rien pour poser ses affaires, pas de tapis de bain, de l eau chaude mais pas toutblentemp )
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

José Luis

Disliked: Amenities, property conditions & facilities
El calentador de la regadera del baño no servía, se pidio solución y la encargada del turno vespertino arrogante y cortante a dar una solución, solo el recepcionista de la mañana era cordial y atento. Todo los demas en todos los aspectos sin problema, una buena opción si es solo para dormir y disfrutar de bacalar y sus alrededores.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Youcef

Liked: Cleanliness
Pas grand chose autour. Mais correct pour le prix
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Televisión no servía, regadera olor feo y tapada
Stayed 3 nights in Jan 2025
Verified

8/10 Good

victor manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad del lugar
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy comodo y limpio
Stayed 1 night in Nov 2024
Verified

8/10 Good

Juan jose

Liked: Amenities, property conditions & facilities
Bueno, cuartos limpios, economico. Mas amabilidad en la recepción.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Fonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es sencillo pero tiene todo lo necesario para estar bien, agua caliente, A/A, TV con canales básicos, el wifi es malo pero en general en todo Bacalar es deficiente el servicio y la señal, eso no es culpa del hotel. El desayuno incluído es basto y delicioso, quienes lo llaman básico, no se que más esperan. A nosotros nos encanta, bien servido cocinado al momento y si quieres agregar algo más los precios son súper accesibles.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Ana Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No tenía internet y la televisión no funcionó y no hicieron nada para componerlo La llave fría del lavabo no funcionaba
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Falla mucho el internet
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Hugo

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El trato no es el adecuado, no brindan ninguna información y el agua de la regadera y lava manos olía muy muy mal y generaba comezón
Stayed 1 night in Jul 2024
Verified

8/10 Good

Lourdes

Precio cómodo

Por el precio está bien incluye desayuno simple pero rico solo que hay que compartir con las moscas 😁 la cama se hizo un poco dura, pero estaba grande king un poquito retirado de la laguna ,y del ADO pero lo demás bien .
Stayed 4 nights in Jul 2024
Verified

6/10 Okay

LAURA MARIA ZAVALA

Liked: Cleanliness
POR FAVOR COMO PUEDO RECUPERAR EL PAGO DE MI ULTIMA NOCHE DEL SABADO 15 DE DE JUNIO, YA QUE NO HUBO LUZ ESE DÍA DESDE LAS 6AM Y A LAS 7PM NO SE HABIA PODIDO ARREGLAR POR QUE SE QUEMO EL TRANSFORMADOR Y NO PODÍAMOS QUEDARNOS A DORMIR SIN LUZ
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe

Superbe hôtel, très propre, confortable et fréquenté que par des Mexicains. Superbe piscine et jardin. Petit déjeuner très correct. La famille qui gère l'hôtel est extrêmement sympathique.
Stayed 2 nights in Apr 2024

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