2/10 Terrible
Cody
Traveled with partner
Feb 14, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
We drove several hours booked a room while on the road was late when we checked in so we went straight to bed. Woke up the next morning. We both had to take cold showers. We were not planning to even stay another night but usually when situations like this occur, most companies will try to make it right somehow so we thought we would just stay another night and maybe get a room at a discounted price they would not work anything out with us at all, but led to say that hot water was out all across Lookout Mountain that it was not their fault and all we asked was them to waive the pet fee so not only will they not negotiate if something is wrong with your room, but also will make up lies about why it’s not their problem.. also the beds don’t stay still the headboards make a lot of noise. The cold shower has no pressure. They only put one towel in the room. The TV turns on and off all night. And the AC blows out as bad as cold as the hot water does.
Cody
Stayed 1 night in Feb 2026