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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property
Suburban hotel with airport shuttle service and area shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, sun loungers
Exterior
Property amenity
Courtyard
Standard Room, 1 Queen Bed | 1 bedroom, desk, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Pool
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
400 Second Ave, South Charleston, WV, 25303
  • Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Charleston Town Center
    ‪5 min drive‬
  • University of Charleston
    ‪8 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 389 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 389 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | 1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 389 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Mobility Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Mobility Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

South Charleston

Holiday Inn Hotel & Suites Charleston West by IHG places you within a 5-minute drive of Charleston Coliseum & Convention Center and within a 10-minute drive of other popular attractions like Charleston Town Center. This 3.5-star hotel has 150 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Charleston Coliseum & Convention Center - 4 min drive - 3.3 miles
  • Charleston Town Center - 5 min drive - 3.7 miles
  • University of Charleston - 8 min drive - 5.4 miles
  • Southridge Center - 8 min drive - 5.3 miles
  • Mardi Gras Casino - 11 min drive - 9.9 miles

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Taco Bell - ‬3 min drive
  • ‪Tippie's Tavern - ‬11 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Hardee's - ‬8 min walk
  • ‪Casa Garcia Mexican Restaurant - ‬3 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Suburban hotel with airport shuttle service and area shuttle service
Guests of Holiday Inn Hotel & Suites Charleston West by IHG have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a business center.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 40 per pet, per night
  • 2 total (100 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel & Suites Charleston West by IHG?

Holiday Inn Hotel & Suites Charleston West by IHG provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Holiday Inn Hotel & Suites Charleston West by IHG?

This hotel is located in South Charleston, close to North Charleston Recreation Center, Dunbar Village Shopping Center, and Dunbar Park. You'll also find Little Creek Park and Haddad Riverfront Park within a short drive.

Is parking available on site at Holiday Inn Hotel & Suites Charleston West by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Holiday Inn Hotel & Suites Charleston West by IHG include a casino on the premises?

No, Holiday Inn Hotel & Suites Charleston West by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Hotel & Suites Charleston West by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11:00 PM.

Is Holiday Inn Hotel & Suites Charleston West by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Holiday Inn Hotel & Suites Charleston West by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Hotel & Suites Charleston West by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Hotel & Suites Charleston West by IHG serves buffet breakfast for a surcharge each morning at Mosa's Bar and Grille.

Will Holiday Inn Hotel & Suites Charleston West by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Hotel & Suites Charleston West by IHG for a fee of USD 40 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Holiday Inn Hotel & Suites Charleston West by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Holiday Inn Hotel & Suites Charleston West by IHG?

The closest major airport to Holiday Inn Hotel & Suites Charleston West by IHG is Charleston, WV (CRW-Yeager), which is 8.4 mi away (14 minutes by car).

Can I book a room with a balcony at Holiday Inn Hotel & Suites Charleston West by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Hotel & Suites Charleston West by IHG.

Does Holiday Inn Hotel & Suites Charleston West by IHG host weddings?

There are wedding services available at Holiday Inn Hotel & Suites Charleston West by IHG if that's in your vacation plans.

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1002 reviews
Rating 8 - Good. 278 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LARRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Raul R

Stayed 1 night in May 2025

10/10 Excellent

Robert M

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

OKAMURA

Stayed 1 night in May 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

Jennifer, Charleston

Disliked: Cleanliness, property conditions & facilities
Hotel is not near anything really. It is literally across the street from a middle school, so that is fun in the morning if you are trying to leave and in the afternoons with the bus and parents coming and going. Plus kids walking / cops monitoring everything. Additionally a church right next door. That was the view I had from my room. Which is very awkward as you are changing and such to view. They did not really clean my room except for 1 day when I was there. And honestly I would not deem that cleaning. Yes the towels were replaced and trash dumped and beds made. But the surfaces were not cleaned / wiped down. Plus the rest of the hotel overall never really seemed clean. I remember seeing the cleaning cart in the hallway and then dirt in the hallway like it was just passed by. Elevators too. Floors around the lobby seemed wet alot. Towels I had gotten seemed to have stains on them, so I had asked for new onees. One night I was there fire alarm goes off, we go outside via stairwell (which had trash in it). and it starts to rain (not too hard thankfully) and we are just standing there waiting. Fire engine arrives. No staff around, I go inside to desk and they are checking folks in, I ask umm what is going on. "oh just some kid pulled the alarm" Really? so no one was going to say anything? We all were just going to stand outside. Thansks for the notification and inconvience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Enjoyed my stay

It was awesome… enjoyed and the pool and jacuzzi was so relaxing. Rooms was nice and roomy, nice size bathroom and kitchen.. enjoyed my stay
Stayed 4 nights in Apr 2025

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Stay

We had a nice time . Staff could have been better
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Traveled with group
Liked: Amenities
A good place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Maritza

Stayed 2 nights in Apr 2025

6/10 Okay

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. I booked this hotel expecting breakfast to be included but was told due to the rate I paid on Expedia breakfast isn't included. I never heard of this before.
Stayed 1 night in Apr 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grateful Guest

The staff were so kind and friendly! They were helpful and made sure I had everything I needed for a wonderful stay.
Stayed 1 night in Apr 2025

8/10 Good

Rhiannon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room could have been slightly cleaner but overall enjoyed our stay and would stay here again. Staff was very kind and accommodating.
Stayed 2 nights in Apr 2025

6/10 Okay

Mike

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best locale

Location is a twisted route off the freeway in an industrialized location with train noise you can hear in the room. Restaurant was almost out of selections on Sunday evening with most local establishments closed.
Stayed 1 night in Mar 2025

8/10 Good

Trishia

Stayed 1 night in Apr 2025

6/10 Okay

Shanendoah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking surprise

Overall a nice hotel and decent stay. Its just surprising that with the price of the stay, breakfast is not included in the price. I have stayed a cheaper places and good quality breakfast that was included with the cost of the stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice Hotel. The friendly staff were very efficient and accommodating. The room was very clean and offered all the amenities expected. I will stay there again. I give it 5 stars!
Stayed 1 night in Mar 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Amber

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Good location. Food was good. Pool and hot tub was relaxing!
Stayed 1 night in Mar 2025

6/10 Okay

Derek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2025

4/10 Poor

David

Traveled with family
Liked: Amenities
For the cost of the room I found our room way to small u could barely get the luggage cart in hardly any room to move around in. No towels brought to the room had to go to front desk to get new ones
Stayed 2 nights in Mar 2025

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