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Holiday Inn Hotel & Suites Charleston West by IHG

Property class: 3.5

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

An outdoor patio area with white wicker furniture, a wooden fence, and a building with large windows.
A hotel room with a large bed, a TV on a dresser, a mirror, and a bathroom visible through an open door.
A water feature with multiple jets in a circular basin, surrounded by a paved area with a building in the background.
A kitchen with dark wooden cabinets, a black refrigerator, a marble countertop, and pendant lighting.
A modern building with large windows, a landscaped garden with shrubs and flowers, and a wooden bench.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free WiFi

Explore the area

View in a map
400 Second Ave, South Charleston, WV, 25303
  • Place, Jefferson Park
    ‪2 min drive‬
  • Place, Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Place, Charleston Town Center
    ‪5 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(6 reviews)
  • 389 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(25 reviews)
  • 389 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 389 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

A hotel room with a flat-screen TV, a sofa, a chair, a small table with a vase, and a bed.

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, a desk with a chair, a television, a microwave, and a door.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 King Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

A hotel room with a bed, a desk with a chair, a television, a microwave, and a door.

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Standard

Room

2 Queen Standard

  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

View all photos for 1 Queen Standard Communications Accessible

Room

1 Queen Standard Communications Accessible

  • 290 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 King Bed

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Holiday Inn Express Charleston-Civic Center by IHG

Downtown Charleston
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
8.6 out of 10, Excellent, 1,220 reviews
$99 nightly
The price is $112
Oct 28 - Oct 29
Total with taxes and fees
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About the neighborhood

South Charleston

Holiday Inn Hotel & Suites Charleston West by IHG places you within a 5-minute drive of Charleston Coliseum & Convention Center and within a 10-minute drive of other popular attractions like Charleston Town Center. This 3.5-star hotel has 150 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Jefferson Park - 2 min drive - 1.5 miles
  • Dunbar Park - 4 min drive - 3.7 miles
  • Charleston Coliseum & Convention Center - 4 min drive - 3.3 miles
  • North Charleston Recreation Center - 4 min drive - 2.4 miles
  • Charleston Town Center - 5 min drive - 3.9 miles

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Los Amigos - ‬5 min drive
  • ‪Pizza Hut - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Guests of Holiday Inn Hotel & Suites Charleston West by IHG have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a business center.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 40 per pet, per night
  • 2 total (100 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel & Suites Charleston West by IHG?

Holiday Inn Hotel & Suites Charleston West by IHG provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West by IHG?

As of Sep 29, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Charleston West by IHG on Oct 14, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Holiday Inn Hotel & Suites Charleston West by IHG?

This hotel is located in South Charleston, close to North Charleston Recreation Center, Dunbar Park, and Haddad Riverfront Park. You'll also find Charleston Town Center and Southridge Center within a short drive.

Does Holiday Inn Hotel & Suites Charleston West by IHG include a casino on the premises?

No, Holiday Inn Hotel & Suites Charleston West by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Hotel & Suites Charleston West by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11:00 PM.

Does Holiday Inn Hotel & Suites Charleston West by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Hotel & Suites Charleston West by IHG serves buffet breakfast for a surcharge each morning at Mosa's Bar and Grille.

Will Holiday Inn Hotel & Suites Charleston West by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Hotel & Suites Charleston West by IHG for a fee of USD 40 per pet, per night. The property also provides food and water bowls.

How far is the airport from Holiday Inn Hotel & Suites Charleston West by IHG?

The closest major airport to Holiday Inn Hotel & Suites Charleston West by IHG is Charleston, WV (CRW-Yeager), which is 8.4 mi away (14 minutes by car).

Does Holiday Inn Hotel & Suites Charleston West by IHG host weddings?

There are wedding services available at Holiday Inn Hotel & Suites Charleston West by IHG if that's in your vacation plans.

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 99 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, reasonably comfortable beds.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Yes very delicious
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great service and all
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice motel but surroundings looked sketchy like in a bad part of town
Stayed 1 night in May 2026
Verified review

10/10 Excellent

The staff was very friendly and helpful. The property was well kept and our room was very clean and comfortable.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The beds are comfortable and the hotel is nice. They offer great amenities. The food is delicious.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great service and staff was very friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Staff was great. Bartenders were fun
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful, location wasn't ideal but nice none the less. Loved their options on bathroom amenities and their pillows were so comfortable! The pool was nice but very humid inside. All around, I give it a 7/10
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and the hotel was spectacular! Loved the therapy pool and therapy hot tub. Beds were super comfortable and pillows were like laying your head on a cloud. Enjoyed the scrumptious breakfast with a variety of items that you could choose from. Had dinner at the hotel and everything we had was wonderful. I enjoyed the homemade Mac and cheese. Would definitely recommend and plan on staying again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Holiday inn all around. We left a sentimental item behind, the staff contacted and mailed it to us.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my family and I second time here and anytime we have tournaments in that area we will always be staying at this hotel
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has all the amenities needed. The staff is friendly and accommodating!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was great. Facilities were leaking - chairs faux leather upholstery was peeling, bathtub faucet was loose and pulling away from the wall. The kitchenette was nice to have but the underside of the couch cushions were covered in dog hair when we went to pull out the sofa bed. I chose the location because of the sunbathing self in the pool so my toddler’s could enjoy the pool - it didn’t disappoint. The rest left lots of room for improvement and though staff was nice and helpful, overall I didn’t feel comfortable during my stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, restaurant and bar
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
We have been staying at this hotel at least twice a year for 8 years. The staff are always welcoming, kind and helpful. My complaint is that new ownership (we were told this by staff) has taken over and the cost of the rooms went up significantly. The cost has outpaced the return and sadly — we will find another place to stay in the future. This is not a reflection on the staff — they are and have always been great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Complimentary breakfast would be great.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool wasn't available. Reason for getting within our trip. Was an issue before we got there
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and pool.
Stayed 1 night in Feb 2026

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