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Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with free parking, 4-minute walk to Château Comtal

Choose dates to view prices

Photo gallery for Mercure Carcassonne la Cite Hotel

Miscellaneous
Garden
In-room safe, desk, blackout drapes, soundproofing
Bar (on property)
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

View in a map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Place, Château Comtal
    ‪6 min walk‬
  • Place, Narbonnaise Gate
    ‪8 min walk‬
  • Place, Aude Gate
    ‪11 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

9.6 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Carcassonne

Mercure Carcassonne la Cite Hotel places you within a 5-minute walk of popular attractions such as Château Comtal and Narbonnaise Gate. This 4-star hotel has 80 guestrooms and offers free in-room WiFi, free self parking, and a gym.

What's nearby

  • Le Musée de la Torture de Carcassone - 6 min walk - 0.4 miles
  • Château Comtal - 6 min walk - 0.4 miles
  • Basilica of Saint-Nazaire - 8 min walk - 0.4 miles
  • Narbonnaise Gate - 8 min walk - 0.5 miles
  • Aude Gate - 11 min walk - 0.6 miles

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪La Demeure Du Cassoulet - ‬7 min walk
  • ‪La Girouette - ‬6 min walk
  • ‪Bar Restaurant le Sénéchal - ‬7 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • Le Trouvère

About this property

Mercure Carcassonne la Cite Hotel

Hotel with free parking, 4-minute walk to Château Comtal
Mercure Carcassonne la Cite Hotel features a gym, free WiFi in public areas, and meeting rooms. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, a terrace, and a garden.
Guests can expect to find free WiFi and TVs with satellite channels. Coffee makers, hair dryers, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 4:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.
Property Registration Number FR27384824322

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, ANCV Chèques-vacances, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June to September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Are free cancellation options available at Mercure Carcassonne la Cite Hotel?

Mercure Carcassonne la Cite Hotel provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What can I see around Mercure Carcassonne la Cite Hotel?

Located steps from Le Musée de la Torture de Carcassone, this hotel is in Carcassonne, and within a 10-minute walk of Château Comtal and Narbonnaise Gate. You'll also find Historic Fortified City of Carcassonne and Aude Gate less than a mile away.

Is there parking available at Mercure Carcassonne la Cite Hotel?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking, free RV/bus/truck parking, and electric car charging are also available.

Does Mercure Carcassonne la Cite Hotel have a casino?

No, Mercure Carcassonne la Cite Hotel doesn't have a casino.

Is there an indoor pool at Mercure Carcassonne la Cite Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9:00 AM and 8:30 PM and the seasonal pool is normally open from June until September.

Is Mercure Carcassonne la Cite Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a poolside bar plus some guestrooms include bathrobes and slippers.

Are there hot tubs at Mercure Carcassonne la Cite Hotel?

No, this hotel doesn't have a spa tub.

Does Mercure Carcassonne la Cite Hotel have a restaurant that serves breakfast?

Yes, Mercure Carcassonne la Cite Hotel serves buffet breakfast for a surcharge each morning at La Table de l'Olivier.

Does Mercure Carcassonne la Cite Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Carcassonne la Cite Hotel for a fee of EUR 10 per pet, per day.

Are there connecting rooms at Mercure Carcassonne la Cite Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Mercure Carcassonne la Cite Hotel?

The closest major airport to Mercure Carcassonne la Cite Hotel is Carcassonne (CCF-Pays Cathare), which is 6.5 mi away (17 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.3 mi away.

Can I book a room with a balcony at Mercure Carcassonne la Cite Hotel?

No, there aren't any guestrooms with balconies at Mercure Carcassonne la Cite Hotel.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 189 out of 266 reviews
Rating 8 - Good. 60 out of 266 reviews
Rating 6 - Okay. 13 out of 266 reviews
Rating 4 - Poor. 4 out of 266 reviews
Rating 2 - Terrible. 0 out of 266 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, very well located, just a few minutes walk away from the entrance to the medieval city. The outdoor area was particularly nice.
Stayed 2 nights in Jul 2025

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The AC is not working well, which impacted the quality of our nights.
Stayed 2 nights in Jul 2025

10/10 Excellent

Darvin, Holden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far this was our best stay out of the whole trip, I felt so welcome by the staff, pool was nice, clean room, breakfast was amazing and even got some food to bring back to my little one.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfect for access to the fortified village and castle and within walking distance of the town . Reception staff were helpful and friendly . Car parking is tight, the hotel takes no responsibility if your car is parked in , as ours almost was !
Stayed 2 nights in Jul 2025

8/10 Good

Freydoun

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean property, easy parking, helpful staff
Stayed 1 night in Jul 2025

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for visiting Carcassone, food options were limited
Stayed 3 nights in Jun 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wonderful location. Walking distance to Carcassonne with parking. There is a second lot if the main one by the hotel is full. WiFi is not good unless to are a Mercure Loyalty or are paying. On vacation but had some unexpected work. Had to sit in the hotel lobby to get a decent signal. Have stayed in on other Mercure properties without WiFi issues so not sure if specific to this hotel or a program they are rolling out
Stayed 2 nights in Jun 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel, 10 min walk to Carcassonne Le Cite, warm friendly staff, excellent facilities, nice restaurant, outdoor pool with pool bar, food and drink priced at around the same as Le Cite, i would definitely stay here again.
Stayed 3 nights in Jun 2025

8/10 Good

Neill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Everything good. Very hot weather and AC struggled. Otherwise 10
Stayed 3 nights in Jun 2025

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff are very good on check in
Stayed 3 nights in Jun 2025

6/10 Okay

Amal, DanaPoint

Disliked: Cleanliness, amenities
Excellent location. Friendly staff. Restaurant needs training in hospitality. Room had bugs and tile grout in bathroom was not clean.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. And only 5 mins walk away from the old city.
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just book it! This is a lovely property, right at the foot of la Cite. It has a charming garden, patio and pool; and an excellent breakfast buffet. A little gem. The view out the window was stunning at every hour. The light here, whether at sunrise, mid-day or sunset, is stunning. In the morning and evening the temperature here is cool and feels delightful. Truly a beautiful spot.
Stayed 1 night in Jun 2025

8/10 Good

Christine Konrad

Stayed 1 night in May 2025

10/10 Excellent

Marcus

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
A great stay, very comfortable and a great location
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Greeted as entered. Desk personnel were patient and efficient.
Stayed 2 nights in Apr 2025

8/10 Good

julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2025

8/10 Good

Clare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect location for La Cité

Comfortable hotel in excellent location. Staff very attentive and friendly. Dinner in the restaurant was lovely. Excellent choices for buffet breakfast.
Stayed 3 nights in Mar 2025

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2025

8/10 Good

Salmanov

Stayed 1 night in Mar 2025

10/10 Excellent

William

Stayed 1 night in Feb 2025

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

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