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Mercure Carcassonne la Cite Hotel

Property class: 4

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Photo gallery for Mercure Carcassonne la Cite Hotel

A swimming pool with lounge chairs, surrounded by greenery and a castle in the background.
A reception area with a curved counter, a seating area with chairs, and a large window providing natural light.
An outdoor seating area with tables and chairs, surrounded by lush greenery and a large tree.
A garden with a white bench, a pathway, and a building with a tiled roof.
A conference room with long tables set for a meeting, equipped with chairs, tables, and a projector screen.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪6 min walk‬
  • Place, Château Comtal
    ‪6 min walk‬
  • Place, Le Musée de la Torture de Carcassone
    ‪8 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

A bedroom with a bed, a wall-mounted abstract painting, a bedside table with a book, and a nightstand.

Twin Room, Classic Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege Room with 1 double bed and 1 single sofa bed

A hotel room with a bed, a desk, a chair, a wardrobe, and a mirror.

Privilege Room with 1 double bed and 1 single sofa bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, two bedside lamps, a wooden headboard, and a window with blinds.

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

A hotel room with a bed, a desk, a chair, a wardrobe, and a mirror.

Privilege Room - two single beds and a trundle bed for 2 people

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Carcassonne

Mercure Carcassonne la Cite Hotel places you within a 5-minute walk of popular attractions such as Château Comtal and Narbonnaise Gate. This 4-star hotel has 80 guestrooms and offers free in-room WiFi, free self parking, and a gym.

What's nearby

  • Historic Fortified City of Carcassonne - 6 min walk - 0.4 miles
  • Château Comtal - 6 min walk - 0.4 miles
  • Le Musée de la Torture de Carcassone - 8 min walk - 0.5 miles
  • Narbonnaise Gate - 8 min walk - 0.5 miles
  • Basilica of Saint-Nazaire - 11 min walk - 0.6 miles

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Maison du Cassoulet - ‬6 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪Le Patio de la Cite - ‬7 min walk
  • ‪Restaurant La Barbacane - ‬9 min walk
  • ‪Le Trouvère - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Mercure Carcassonne la Cite Hotel features a gym, free WiFi in public areas, and meeting rooms. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, a terrace, and a banquet hall.
Guests can expect to find free WiFi and TVs with satellite channels. Coffee makers, hair dryers, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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  • Air conditioning
  • Breakfast available
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Oct 18 - Oct 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 4:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.
Property Registration Number FR27384824322

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, ANCV Chèques-vacances, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June to September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • No rollaway or extra beds are available.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Are free cancellation options available at Mercure Carcassonne la Cite Hotel?

Mercure Carcassonne la Cite Hotel provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of Sep 26, 2026, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on Oct 27, 2026 start from $143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Mercure Carcassonne la Cite Hotel?

Located steps from Le Musée de la Torture de Carcassone, this hotel is in Carcassonne, and within a 10-minute walk of Château Comtal and Narbonnaise Gate. You'll also find Historic Fortified City of Carcassonne and Aude Gate less than a mile away.

Does Mercure Carcassonne la Cite Hotel have a casino?

No, Mercure Carcassonne la Cite Hotel doesn't have a casino.

Is there an indoor pool at Mercure Carcassonne la Cite Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9:00 AM and 8:30 PM and the seasonal pool is normally open from June until September.

Does Mercure Carcassonne la Cite Hotel have a restaurant that serves breakfast?

Yes, Mercure Carcassonne la Cite Hotel serves buffet breakfast for a surcharge each morning at La Table de l'Olivier.

Does Mercure Carcassonne la Cite Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Carcassonne la Cite Hotel for a fee of EUR 10 per pet, per day.

Where is the closest airport to Mercure Carcassonne la Cite Hotel?

The closest major airport to Mercure Carcassonne la Cite Hotel is Carcassonne (CCF-Pays Cathare), which is 6.5 mi away (17 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.3 mi away.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 251 out of 368 reviews
Rating 8 - Good. 87 out of 368 reviews
Rating 6 - Okay. 23 out of 368 reviews
Rating 4 - Poor. 6 out of 368 reviews
Rating 2 - Terrible. 1 out of 368 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel with very helpful and nice staff. Good value and decent range for buffet breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff,good restaurant.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
The staff were great and location is very good
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just next to the castle. Very friendly and helpful staff. Comfortable room. Breakfast was great!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and very functional. Air conditioning worked perfectly well. Checking was quick and efficient no unexpected issues at all Staff very helpfull. Breakfast quite nice for the value. Very clean I wish we had another day to enjoy the pool and outside areas it looked very inviting.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , lovely friendly staff, walkable to the city
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A great stay, very comfortable and a great location
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely stay
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean facility, friendly staff.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Our room with spacious and the staff was just super.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with a marvelous location! Easy walking distance from the Cité!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far this was our best stay out of the whole trip, I felt so welcome by the staff, pool was nice, clean room, breakfast was amazing and even got some food to bring back to my little one.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean property, easy parking, helpful staff
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Room was clean, breakfast was great (apart from the pod coffee machine not working very well), late check out at 12.00 was really helpful and staff were really friendly at the reception desk and at breakfast. The pool wasn’t open which was a shame as it was 26 degrees whilst we were there. I would definitely stay there again as it was so close to the medieval city.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. And only 5 mins walk away from the old city.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Our family with small children had a great stay. Clean, comfortable, spacious rooms and an excellent breakfast.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, very well located, just a few minutes walk away from the entrance to the medieval city. The outdoor area was particularly nice.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel just yards from the battlements of Carcassonne. Plenty of secure parking.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very good hotel and reception staff
Stayed 1 night in May 2024