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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a restaurant, steps from Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Front of property
Daily buffet breakfast (EUR 18 per person)
Lobby sitting area
Terrace/patio
Minibar, in-room safe, individually decorated, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually decorated, desk

Classic Room

9.2 out of 10
Wonderful
(12 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, individually decorated, desk

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

About the neighborhood

Carcassonne

Located in City of Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is next to popular attractions like Aude Gate and School Museum. This 43-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Narbonnaise Gate - 2 min walk - 0.1 miles
  • Theatre Jean Deschamps - 3 min walk - 0.2 miles
  • Château Comtal - 3 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Bar Restaurant le Sénéchal - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Girouette - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
Hôtel Le Donjon - Coeur de la Cité Médiévale features free WiFi in public areas, meeting rooms, and a business center. Valet parking is offered for EUR 24 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, free newspapers, and laundry facilities.
23-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Minibars, coffee makers, and free local calls are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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9.6 out of 10, Exceptional, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number FR39326379401

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is a free cancellation option available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see around Hôtel Le Donjon - Coeur de la Cité Médiévale?

This hotel is situated in City of Carcassonne, just steps from Historic Fortified City of Carcassonne and Aude Gate, and within a short walk of Basilica of St. Nazaire and St. Celse. You'll also find Narbonnaise Gate and Château Comtal less than a mile away.

Is there parking available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, secured valet parking is offered for EUR 24 per night with in/out privileges. Though parking is limited, electric car charging is also available.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a casino at the property?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale doesn't have a casino.

Is there an indoor pool at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Couples staying at this hotel will appreciate amenities like a minibar as well as a bar and a restaurant.

Are there hot tubs at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there isn't a spa tub at this hotel.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a restaurant that includes a breakfast menu?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale serves buffet breakfast for a surcharge each morning at Brasserie Le Donjon.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hôtel Le Donjon - Coeur de la Cité Médiévale for a fee of EUR 15 per pet, per night.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hôtel Le Donjon - Coeur de la Cité Médiévale?

The closest major airport to Hôtel Le Donjon - Coeur de la Cité Médiévale is Carcassonne (CCF-Pays Cathare), which is 5.2 mi away (17 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.3 mi away.

Are there rooms with balconies at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there aren't any guestrooms with balconies at Hôtel Le Donjon - Coeur de la Cité Médiévale.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1000 reviews
Rating 8 - Good. 252 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the heart of medieval Carcassonne with lots of cafes, restaurants and beautiful shops all on the doorstep. Staff on reception, at breakfast and cleaning were all great and attentive. Our suite room was spacious, with a great coffee machine and toiletries. The garden was a nice quiet space to sit and enjoy some sunshine.
Stayed 4 nights in Oct 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of the medieval city. Nothing too much trouble for the kind and friendly staff. Beautifully clean and maintained.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carmany

Traveled with family and small children
Liked: Staff & service, amenities
Charming hotel in a truly unique setting. The staff was very welcoming, but could have shared more information about what restaurants were open and that reservations were necessary. And perhaps helped by making a reservation for us.
Stayed 1 night in Oct 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very welcoming & efficient which creates a lovely environment within the hotel. The hotel is in a great position within the medieval city. I would have no hesitation in recommending it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Julie

Stayed 1 night in Jul 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Very well located, good parking facilities very helpful. Rooms need upgrading. Looking very tired.
Stayed 1 night in Oct 2025

10/10 Excellent

Nerelyn Lavell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly check in. Exceptional air conditioning, which is so rare in Europe. Great hotel, would absolutely stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. I would recommend asking the property if an all night concert is planned as we ran into this and it was loud. The place is amazing !!
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely perfectly located right in the heart of the mediaeval town. It is charming and friendly and clean. The parking is on the outside of the city walls but the hotel was great for sending a shuttle to look after the suitcases. I would highly recommend this hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Stayed 1 night in Oct 2025

4/10 Poor

PATRICIA

Disliked: Room comfort
Cela fait plusieurs fois que nous venons et jusque la tout allait bien sauf que cette fois ci nous avons eu une chambre si sombre que l'on se serait cru dans une grotte, une chambre donnant dans une ruelle avec grille aux fenetres alors que sur le site on nous montre une jolie photo avec un acces à une terrasse, ce que nous avions eu les fois precedentes mais surement pas cette fois ci. D'autre part j'avais bien coché à la réservation "règlement sur place" quelle surprise de constater que la somme a été prélevée sur mon compte des mon arrivée alors que je souhaitais régler avec une autre carte bancaire : un peu cavalier ! Nous ne reviendrons plus !!!
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of a medieval walled fortress!!! Highly recommend
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vineyard was serene and quiet
Stayed 2 nights in Sep 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

F Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique and comfortable stay

Stayed 1 night in Sep 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Stayed 2 nights in Sep 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff. Amazing location in the medieval city. We recommend using the hotel parking as they take your suitcases to the hotel. But the big problem that we stayed during a rock festival, (yes in the centre of a medieval city) with loud music playing until 1am on Friday night and 230am on Saturday night so we did not get much sleep.
Stayed 2 nights in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the inside the walls stay here. Views from the windows were so picturesque!
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and wonderful, helpful staff. Very clean, very charming property, excellent breakfast. (I might suggest bringing earplugs in case there's a concert nearby.)
Stayed 2 nights in Sep 2025

10/10 Excellent

Douglas

Stayed 1 night in Sep 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visitors need to understand that taking the city bus is a viable alternative for those without a car. Our taxi never arrived at the train station, so we walked. A memorable walk, but a little more gruelling than necessary.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing charm. Very clean and comfortable. Very helpful staff. Everything about the hotel was great. However what was difficult was finding the way into the old city itself. Directions we had were not at all helpful. We ended up getting rescued by someone who was one of the valet parkers who came across us in a no parking area looking lost.
Stayed 1 night in Sep 2025

10/10 Excellent

NANCY

Stayed 1 night in Sep 2025

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