Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
Luxury property on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Exterior
Two Bedroom Ocean Front | Dining room
Exterior
Exterior
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Beach
    ‪13 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Two Bedroom

8.0 out of 10
Very good
(9 reviews)
  • 1689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Queen Murphy Bed

One Bedroom

9.4 out of 10
Exceptional
(13 reviews)
  • 1152 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

One Bedroom Ocean View

9.4 out of 10
Exceptional
(25 reviews)
  • 1148 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

Deluxe 2 Queen Beds

8.4 out of 10
Very good
(17 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Ocean View 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Two Bedroom Suite Ocean View

9.4 out of 10
Exceptional
(20 reviews)
  • 1690 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

Deluxe 1 King Bed

8.8 out of 10
Excellent
(45 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View 1 King Bed

9.4 out of 10
Exceptional
(36 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Three Bedroom Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 4628 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Three Bedroom Loft

  • 3500 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Two Bedroom Ocean Front

  • 2723 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

Two Bedroom Loft

10.0 out of 10
Exceptional
(1 review)
  • 2210 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Two Bedroom Penthouse

  • 3315 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

About the neighborhood

Punta Sam

Villa del Palmar Cancun All Inclusive Beach Resort & Spa places you within a leisurely stroll of Punta Sam Ferry Terminal and Punta Sam Beach. This 415-room, 4.5-star property has 5 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Punta Sam Beach - 13 min walk - 0.7 miles
  • Punta Sam Ferry Terminal - 13 min walk - 0.7 miles
  • Playa Mujeres Golf Club - 4 min drive - 2.4 miles
  • Isla Mujeres Ferry Terminal - 44 min drive - 4.8 miles
  • North Beach - 44 min drive - 5.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Luxury property on the beach, with 5 outdoor pools
Guests of Villa del Palmar Cancun All Inclusive Beach Resort & Spa have access to a full-service spa, 5 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 50 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a gym, 4 hot tubs, and a sauna.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free minibar items, furnished balconies, and MP3 docks are also available.
5 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Scuba diving
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

Is a free cancellation option available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

As of Aug 6, 2025, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun All Inclusive Beach Resort & Spa on Aug 11, 2025 start from $377.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

This property is located in Punta Sam and just steps from Punta Sam Beach and Punta Sam Ferry Terminal. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Ultramar Ferry Puerto Juárez within a short drive.

Will I be able to park at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

There is a full-service spa available for guests to enjoy and services include prenatal massages, sports massages, reflexology, and hydrotherapy.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa include a casino on the premises?

No, Villa del Palmar Cancun All Inclusive Beach Resort & Spa doesn't have a casino.

Is there an indoor pool at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and 4 hot tubs.

What will couples enjoy most about a stay at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 5 outdoor pools, and 6 restaurants.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa have a hot tub?

Yes, guests can enjoy 4 spa tubs at this all-inclusive property.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, Villa del Palmar Cancun All Inclusive Beach Resort & Spa has 6 restaurants, and serves breakfast for a surcharge.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Villa del Palmar Cancun All Inclusive Beach Resort & Spa.

Are there connecting rooms at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

The closest major airport to Villa del Palmar Cancun All Inclusive Beach Resort & Spa is Cancun Intl. Airport (CUN), which is 16.8 mi away (37 minutes by car).

Are there rooms with balconies at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, every guestroom at Villa del Palmar Cancun All Inclusive Beach Resort & Spa comes with a furnished balcony with some featuring ocean or garden views.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa offer wedding services?

Take advantage of the wedding venue at Villa del Palmar Cancun All Inclusive Beach Resort & Spa if you plan to say "I do" during your trip.

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1027 out of 1558 reviews
Rating 8 - Good. 291 out of 1558 reviews
Rating 6 - Okay. 123 out of 1558 reviews
Rating 4 - Poor. 59 out of 1558 reviews
Rating 2 - Terrible. 58 out of 1558 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mateusz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, beautiful hotel, with the most friendly staff that treats you like a family. Family friendly, clean, with huge selection of delicious food. Amazing hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Amber Kae

Stayed 6 nights in Jun 2025

6/10 Okay

DIANA

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The property was OK a few things that I didn’t like No welcome drink like other resorts or hotels as soon as you walk in, the buffet was very limited on food. The steak restaurant is very minimal had no taste at all. The Italian restaurant was fantastic. That was our best place for breakfast. We only did room service due to having an infant and not wanting to wake up early. When we were out at the beach, the waitress service was limited as well. They were not attentive as other waiters at other resorts. The food at the snack bar was minimal and OK. I like this resort just because it was far away from the others and the waters were great But out of 10 I will definitely rate this at a four compared to other resorts out there the ferry as well was a big thing why we got their clothes was because we can go to Isla‘s very faster, but that ferry is a cargo ferry and it’s only three times it leaves so keep in mind in that they do not advertise that part. There’s no shopping around. I wanted to do some shopping at least at different stores, but not a lot of nightlife so I figured this would be a good resort but definitely wrong. I kind of recommend it. I guess you would have to stay to take your own review.
Stayed 4 nights in May 2025

10/10 Excellent

Doreen and Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Grate
Stayed 4 nights in Apr 2025

8/10 Good

Haein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Ross A.

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole family enjoyed all the Activities. The pool zumba, volleyball, floating obstacle course, catamaran all the different pools and hottubs. Dining in all the restaurants was exceptional. Staff and service around the pool was perfect. Definitely will go back.
Stayed 5 nights in Apr 2025

6/10 Okay

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Maria de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, very friendly, always going out of their way to help, facilities were very clean, food was wonderful, this is our 4th time staying at this resort.
Stayed 8 nights in Apr 2025

10/10 Excellent

Chaynalin

Stayed 6 nights in Apr 2025

10/10 Excellent

Sravan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained resort with great dining options, pools for family and kids. My young kids loved the stay in ocean view 1 bedroom suite. Highly recommend and excellent place to stay for first timers in Mexico.
Stayed 5 nights in Apr 2025

4/10 Poor

Welton Ray McCully

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The only thing I didn’t like that most of the trip we had zero water pressure for the jacuzzi. Also there were problems with our room when we got there. Our travel agent or maybe the hotel didn’t have information correct. They didn’t have our room when we got there and they had my name wrong. We booked two queen beds but they gave us a king size bed with a pull out in the front room. We also didn’t know about to the 500 dollar insurance fee when we got there. They charged us for WiFi when it was supposed to be free. Poor communication on their end on the travel agent and the hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Emily Anne

Stayed 6 nights in Apr 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service. Beautiful pools
Stayed 6 nights in Apr 2025

6/10 Okay

Kristine

Liked: Property conditions & facilities
The room wasn’t pristine
Stayed 4 nights in Apr 2025

10/10 Excellent

Demetrio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family loved the resort
Stayed 7 nights in Apr 2025

10/10 Excellent

Kartika Huston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Chuck

Traveled with family
Pros: Large 2 bedroom suite with living room which is good for teenage kids. There are several pools and jacuzzis. Kayaking is free but at the mercy of the wind (closed on windy days). Mexican food is good, buffet is good. Cons: The property is dated compared to its sister property Garza Blanca. Several items in my room were broken including the door scanner, the automatic blinds in the bedroom and living room, and the jacuzzi water was yellow. The restaurants were decent except for the steak. Don’t order steak any where on premise, the cuts are thin, cooked poorly and are definitely poor quality. The pools are ok but since there are so many kids the chances are high that there will be an accident. My last day there one of the pools was closed for 4 hours, and had to be “shocked” which means someone went number 2. Tipping is out of control compared to other places in Cancun because the staff doesn’t get paid a real wage. Lastly they try to get you to sign up to their residency club and say it’s only 90 minutes (took 3 hours). Definitely feels like a pyramid scheme they have to fund construction. It’s not a time share, more likely a “scam” share since you don’t own anything but the right to use their properties. Overall, I wouldn’t recommend it over the Hilton all Inclusive which is newer.
Stayed 6 nights in Apr 2025

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in is a nightmare. After that everything is great.
Stayed 5 nights in Apr 2025

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
Stayed 5 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Richie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juan

Stayed 6 nights in Apr 2025

10/10 Excellent

Erin, Charleston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Villa del Palmar Cancun! The resort was absolutely gorgeous, the staff was so friendly and accommodating, the food was amazing, and the overall atmosphere was the perfect combination of relaxing and family friendly. There are a lot of activities planned for kids, which is really nice. We celebrated my son's 4th birthday while on vacation here and the staff was so sweet in making his day special. I would definitely stay here again and I would highly recommend to others! We had a wonderful vacation!
Stayed 4 nights in Apr 2025

10/10 Excellent

IZZATJON

Stayed 5 nights in Apr 2025

Hotels