when i got there little after 3 my room was not ready did not get it until 5:30pm.. this is not acceptable..when i got to the room, the thermostat was set at 62 degrees... while playing slot, did not have a server come up to me for drinks for almost an hour,, not near enough of them working for the crowd.. the only other place i have stayed there is golden nugget & enjoyed it more there,,/it was not a bad trip. but could have been. better thank you Allen Butler