We had an amazing stay at the IP Casino Resort Spa.
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No housekeeping during your stay. They only service the room after you check out.
The staff was friendly. Property conditions were ok. Hair dryer plug broken never worked. Do not eat at Bay view Cafe. Food and service terrible. In 4 days no housekeeping. Not exactly what advertised.
Just ok. Bathroom could use some work on the tub water pressure and the water fascist.
Improve customer service at the front desk.... Very poor,uncaring and sarcastic to guests
Big rooms,nice pool
As a non-smoker, still found the casino air a bit stifling in areas that were more closed in. Not sure there’s anything that can be done about that though
I don’t like that there’s no microwave in these rooms. There’s no way of heating up leftover food. My room wasn’t thoroughly cleaned. There was dust on the tv stand.
Very clean. Staff was courteous and made a real effort to provide good customer service. Non-smoking in certain areas but majority of areas still allowed. Did a pretty good job of ventilation but wish was non-smoking. No room service unless asked for which is a bit of a negative.
It was clean but there was no housekeeping on a daily basis only for check out. The buffet was closed and the other places to eat at the IP weren't great.
Very nice place!
Room was comfy and spacious, elevators were fast & the free onsite parking is great. Only negative is water pressure was a bit low but being on the 20th floor may have had something to do with that.
We had an amazing stay at the IP Casino Resort Spa.
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Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.
No housekeeping during your stay. They only service the room after you check out.
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.
The staff was friendly. Property conditions were ok. Hair dryer plug broken never worked. Do not eat at Bay view Cafe. Food and service terrible. In 4 days no housekeeping. Not exactly what advertised.
We appreciate your feedback. At this time, housekeeping takes place upon check-out for our guests, however, a team member is always available to assist with extra toiletries or linens for your room. We hope that you will consider another trip in the future where we will be able to show you a five-star experience.
Just ok. Bathroom could use some work on the tub water pressure and the water fascist.
Thank you for your five-star feedback, Sherry. We appreciate your insights and have shared your post with the appropriate departments. We hope to see you again, soon!
Improve customer service at the front desk.... Very poor,uncaring and sarcastic to guests
Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. We hope you will find us in better form at the front desk on your next visit. Thank you for taking the time to review our property.
Big rooms,nice pool
Your review means a lot to us! Thank you for visiting. If you have a moment to let us know how we can make your next visit a 5-star experience, please feel free to reach out to us!
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!