On arriving, we were waiting to check into the hotel for a good 5 minutes. Not one member of staff were around (even on the bar) to help us out. Eventually, the receptionist came back to the desk (after showing somebody around) and apologised for keeping us waiting.
The room was quite as requested, huge and generally clean, however, we were ridiculously too hot the first night under the duvet, but too cold without it. The second night was fine as we had left the windows open all day.
The hotel is in a great location to get into Belfast city itself, and if hiring a car, a super location to get around.