Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Relax by the central pool surrounded by lush greenery and enjoy scenic ocean views.
Property video
Enjoy a meal in style at this elegant dining area, featuring a beautifully set table and a stunning mural of horses.
Two single beds with matching bedspreads, a bedside table, and a nightstand with a lamp, set against a backdrop of lush greenery.
Enjoy breathtaking ocean views from the comfort of your beachfront room.

Popular amenities

Explore the area

Map
Zona Costera K256, Akumal, QROO, 77710
  • Akumal Beach
    ‪4 min drive‬
  • Yal-ku Lagoon
    ‪7 min drive‬
  • Half Moon Bay
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Deluxe Junior Suite Ocean View Quadruple

  • 559 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Junior Suite Ocean View

8.2 out of 10
Very good
(32 reviews)
  • 559 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 559 sq ft
  • Sleeps 1
  • 1 King Bed

Deluxe Junior Suite

7.8 out of 10
Good
(421 reviews)
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 775 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • 559 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Mini Suite Quadruple

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite Deluxe With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

About the neighborhood

Akumal

Located 2.8 mi (4.5 km) from Akumal Beach, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is within a 10-minute drive of other popular attractions like Cenote Azul. This 934-room, 5-star property has 3 outdoor pools along with private in-room hot tubs and 10 restaurants.

What's nearby

  • Akumal Beach - 4 min drive - 3.1 miles
  • Riviera Maya Golf Club - 6 min drive - 5.3 miles
  • Yal-ku Lagoon - 7 min drive - 2.0 miles
  • Half Moon Bay - 7 min drive - 4.2 miles
  • Xpu-ha Beach - 8 min drive - 6.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min drive
  • ‪Mezcal Lobby Bar - ‬11 min walk
  • ‪Lobby Bar White Sand - ‬4 min drive
  • ‪La Hacienda - ‬2 min drive
  • ‪Restaurante Helios - ‬3 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.
Guests can expect 50-inch Smart TVs with cable channels and Netflix. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Private hot tubs, free minibar items, and balconies are also available.
A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.89 per accommodation, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 15 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, kayaking, and soccer.

How much does it cost to stay at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive on Aug 4, 2025 start from $310.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see near Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

This property is located in Akumal, close to Half Moon Bay and Akumal Beach. You'll also find Yal-ku Lagoon and Xpu-ha Beach nearby.

Is there parking available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hydrotherapy, and Ayurvedic treatments.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a casino on the premises?

No, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, 2 beach bars, and 3 outdoor pools.

Are there hot tubs at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, this all-inclusive property features private spa tubs in all guestrooms.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive though service animals are welcome.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

The closest major airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is about 24.7 mi away. Another top airport is Tulum Intl. Airport (TQO), which is around 29.5 mi away.

Are there rooms with balconies that I can book at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 254 reviews
Rating 8 - Good. 58 out of 254 reviews
Rating 6 - Okay. 28 out of 254 reviews
Rating 4 - Poor. 11 out of 254 reviews
Rating 2 - Terrible. 12 out of 254 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a resort with great pools and a great beach. The pools at this resort were excellent and the lazy river is so fun. The beach has soft sand and definitely a swimmable area to float out in the waves, but then a protected area that is great for snorkeling, you get a free hour every day. The food was very good - the beat carpaccio at the fish restaurant on the beach was one of the best appetizers I have ever had, along with the fig sauce fillet at the Mediterranean restaurant. We loved the walk up crepe order options at the coffee shops, as well as the smoothie bar! And they have specialty drinks at several times of the day and at several bars- I had a fresh lime juice. Margarita once that was so delicious as well as a watermelon Mezcal cocktail. The beds were comfortable, rooms great overall. I would have like to have a bigger shower, but I didn’t spend a lot of time in the bathroom so the good things definitely outweigh that. The staff very much care about your experience. I do wish that they would make smoking stations far away from the main through fair areas, but when we were there, it was mostly European guests, who feel more comfortable with smoking, than Americans. Seeing the monkeys was amazing, although I wish they would enforce the no feeding the animals rules. We participated in several activities at the pools, although I think other all inclusive brands do more extensive scheduled activities. The night entertainment was definitely excellent
Stayed 5 nights in Apr 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time spent here and all the staff and faculty were amazing.
Stayed 6 nights in Apr 2025

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We have been here many times and it seems to be getting less and less desireable. The food is ok and the staff are friendly but the entertainment and options for things to do are lacking. Also, they have one broken ATM and nowhere to get cash if you need. The fridge guy shows up every 2-3 days and leaves 2 beer. Cleaning staff are amazing though. We have been here 7 times and this last trip is now our final time.
Stayed 8 nights in Apr 2025

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff were helpful, kind and polite.
Stayed 6 nights in Apr 2025

4/10 Poor

Wilmer

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
What we liked. 1. Breakfast 2. Food was decent. What we did not like. 1. Rooms were dirty and outdated. 2. We had to change rooms twice due to bugs and dirty rooms. 3. Mini bar never got refilled unless we ask for it. 4. Host at Food Bazaar made us wait when we had reservations at 7:30pm. Then, forgot about us and we had to remind her that we were waiting for our table. 5. Broken iron. We asked concierge for replacement and was never replaced. 7. No signs to know where restaurants were located. 8. Beach needs work. 9. Would not recommend this place.
Stayed 6 nights in Apr 2025

6/10 Okay

Quentin, Philadelphia Pape

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property had a ball first night there I definitely have to come back but will not pick the same rooms new but beat up and a lot of stuff was broken in our room staff tried there best to fix but they another side with better rooms I will try next time. If you go I will definitely recommend staying at least 7nights minimum it’s so much to do! Over my wife and I had a great time. Food was delicious from the seafood to BBQ and can’t forget about the steakhouse and hibachi which all is included in the price, just have to make reservations they must try resort!
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend the Grand Sirinis to anyone looking for an amazing mexican vacation experience! The staff and services were top notch and the food was well above average for an all-inclusive. The pools and beach were as adverised. There was a lot of seaweed which wasn't necessarily a problem but worth mentioning to people looking for a pristine white sand beach. We loved the lush tropical setting of the property and our kids loved seeing the wildlife. The activities and shows were a real production and worth it! Id recommended downloading the app and planning your daily activities and restaurant reservations on day 1. Overall, we were extremely pleased with our stay and look forward to visiting again!
Stayed 6 nights in Apr 2025

8/10 Good

Mary Margaret

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Pros: The resort was good, everyone was friendly, the housekeepers were very helpful. The shows the resort had at night were good. The golfcarts on the resort were amazing and the luggage service was amazing as well. Cons: there were no morning activities for visitors but it would have been nice to join one pilates class or pickleball. The paths at night were very dark and there should be better lighting. Construction was happening in a building not too far from us and we were unsure where to go, we found out after the fact that there was another path to our room. No tacos were served at the resort, which was unfortunate, the Mexican culture is a bit hidden at the resort. The room was not ready when we arrived at 3pm and check in was at 3pm. Once we got a room, the sofa bed looked dirty and we needed to call concierge to fix the sofa bed. The bathroom door was hard to open. There was a shower door handle that was very dirty. The chairs, ottoman and furniture were dirty. The details about the shopping tour provided by the resort were not explained well. The service at breakfast at Butchers was not prompt. We had lunch at the park place and the servers never came to us, but they came to the Caucasian guests (I'm a woman of color). We were informed by Karen on the last night of our stay that we had free hydrotherapy session, she stated she would escalate the issue but that never happened. I emailed guest services-no response. We had high hopes but my friend and I were let down.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
The food is great and the entire resort is beautiful. Have stayed at multiple resort previously and this resort is by far the best
Stayed 8 nights in Apr 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Charles Albert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff were very friendly and helpful. Manager Karen was extremely helpful dealing with offsite bookings and restaurant reservations. One attendant in the main buffet made paper roses for our granddaughters and was very attentive. Staff were very proactive in dealing with food allergies. Eating in the buffet was somewhat challenging with food allergies however specialty restaurants were amazing. Room was not very clean - mold in the lampshades and other areas. Entire property is in need of some TLC (maintenance, painting, etc.) Specialty restaurants had very limited availability and entertainment was late night.
Stayed 10 nights in Mar 2025

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful. Guadaloupe, the beach waitress was awesome!
Stayed 10 nights in Apr 2025

10/10 Excellent

Sergio

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The only thing I would like to improve would be check-in process and/or shuttle service provided by hotel
Stayed 6 nights in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

El hotel es hermoso, muchas actividades, comida excelente y un muy buen servicio.
Stayed 5 nights in Apr 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. So much to do and very clean. Food was fantastic. Expected more from the mexican restaurant. And service around the pools could be better
Stayed 6 nights in Apr 2025

10/10 Excellent

janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience! The room was incredibly spacious with a separate siting area and a balcony overseeing one of the many green areas, great area to have a morning coffee. The bathroom was a retreat in itself, with a large soaking tub and the modern fixtures made it feel luxurious. I must mention Erik, one of the resort's guest services staff who went out of the way to ensure our stay was memorable by inviting us to a wine tasting and assisting us to make dinner reservations at the Bazaar, one of the many restaurants on the premises. (all food and drinks are covered through your all inclusive, except wine). Furthermore to our surprise we found out that hotel guest who book through Expedia get a free hydro therapy session at the spa; shoutout to Carla and Gerardo the hydro area attendants who were incredible! we also booked a massage and facial. We are definately going back!
Stayed 5 nights in Apr 2025

4/10 Poor

Reesa

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Would never go back. Not good for kids. Rooms super outdated. Needs to be renovated. Do not recommend. Rude staff.
Stayed 5 nights in Apr 2025

6/10 Okay

Tammy, Capistrano Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I gave a 3-star rating is because of a few things. 1 being they put us on the 3rd floor without a working elevator, had they mentioned that at check in I would have told them I could not handle the stairs with bad knees. The light in the bathroom is on a motion detector and would continually shut off every few minutes while you were in the shower, tub or using the toilet. We had a horrible experience with room service that I won't get into because I do get that things happen, but it was disgusting! I will say I was there with 8 other people and other than my sisters air conditioner not working and she packed herself up and insisted on a new room they all didn't have any of the issues we did and were very happy. The staff is amazing, beds were comfortable, and food was pretty good, except for the coffee and desserts.
Stayed 6 nights in Apr 2025

10/10 Excellent

Brian Wilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being able to go to a different restraunts each night. The beach area was nice, and able to do some snorkeling. All the food areas had plenty of choices. And plenty of pools if you wanted to take some time away from the ocean. All the staff treated everybody with courtesy and a smile, and would do anything to make your stay the best possible.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jonathan J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Everyone is extremely helpful and attentive.
Stayed 7 nights in Apr 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was truly exceptional. The drinks were good, and the atmosphere was renovated and relaxing. I heavily suggest visiting Grand Serenis if you are a young couple, group of friends, or small sized family. The staff were very attentive and informative, providing us with any and all assistance we required. Whether that was suggestions of good local attractions, restaurant's, and medical assistance as well.
Stayed 5 nights in Mar 2025

8/10 Good

joan, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and rooms were nice. Many options for pools and beach. Reception staff was especially helpful. Felt safe and welcomed. Food was only okay, in my opinion, but HUGE array of options that would be especially attractive to groups. The walk from our room was about 2/3s of a mile (got lots of exercise). Sometimes shuttles available; sometimes not. Took us days to find the elevator to our 3rd story room. No ice machines in or near our building. Only two bedside drawers in our suite - no clothing drawers, which was inconvenient for a long stay. Outdoor floors are smooth stone (beautiful but really slippery when misting or raining).
Stayed 7 nights in Apr 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice property. It could use a bit of updating in the rooms. Lights were very weird - they turned on automatically when you went in the bathroom and randomly turned off on the middle of the shower! Food was good- our favorite was the Peruvian restaurant. Reservation system was very odd and at many times the restaurants seemed empty but they wouldn’t seat you. Theater had fun entertainment nightly. Overall we enjoyed our stay at this property.
Stayed 4 nights in Apr 2025