See all properties

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Aerial view
Property video
Exterior
Sports facility
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub

Explore the area

View in a map
Zona Costera K256, Akumal, QROO, 77710
  • Place, Akumal Beach
    ‪7 min drive‬
  • Place, Akumal Ecological Center
    ‪7 min drive‬
  • Place, Yal-ku Lagoon
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite

8.0 out of 10
Very good
(438 reviews)
  • Garden view
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • Garden view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • Garden view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Suite Deluxe With Garden View

  • Garden view
  • 559 sq ft
  • Sleeps 5

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View

8.4 out of 10
Very good
(39 reviews)
  • Ocean view
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout drapes

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • Garden view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View Quadruple

  • Ocean view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout drapes

Mini Suite Quadruple

  • Garden view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

About the neighborhood

Akumal

Located 2.8 mi (4.5 km) from Akumal Beach, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is within a 10-minute drive of other popular attractions like Cenote Azul. This 934-room, 5-star property has 3 outdoor pools along with private in-room hot tubs and 10 restaurants.

What's nearby

  • Hekab Be Biblioteca - 6 min drive - 2.9 miles
  • Akumal Beach - 7 min drive - 3.1 miles
  • Akumal Ecological Center - 7 min drive - 3.1 miles
  • Yal-ku Lagoon - 9 min drive - 2.0 miles
  • Riviera Maya Golf Club - 11 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Pueblito Lindo - ‬13 min walk
  • ‪Xtra Time Sport Bar - ‬2 min drive
  • ‪La Hacienda - ‬2 min drive
  • ‪Ikebana Japanese Restaurant - ‬12 min walk
  • ‪Lobby Bar White Sand - ‬20 min walk

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
Guests can expect 50-inch Smart TVs with cable channels and Netflix. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Private hot tubs, free minibar items, and balconies are also available.
A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers
Bahia Principe Grand Tulum - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.2 out of 10, Very Good, 1,356 reviews
Bahia Principe Grand Tulum - All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.11 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Sanitation services: USD 4.73 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 15 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, kayaking, and soccer.

Are free cancellation options available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see near Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

This property is located in Akumal, close to Half Moon Bay and Akumal Beach. You'll also find Yal-ku Lagoon and Riviera Maya Golf Club nearby.

Will I be able to park at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, reflexology, and aromatherapy.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a casino on the premises?

No, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive a good place to stay for couples?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, 2 beach bars, and 3 outdoor pools.

Are there hot tubs at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, this all-inclusive property features private spa tubs in all guestrooms.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive though service animals are welcome.

Are there connecting rooms at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

The closest major airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is about 24.7 mi away. Another top airport is Tulum Intl. Airport (TQO), which is around 29.5 mi away.

Are there rooms with balconies at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 508 reviews
Rating 8 - Good. 104 out of 508 reviews
Rating 6 - Okay. 52 out of 508 reviews
Rating 4 - Poor. 25 out of 508 reviews
Rating 2 - Terrible. 22 out of 508 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

William, Athens

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent staff, great location, great on site restraunts. Would recommend to a friend.
Stayed 7 nights in Dec 2025

2/10 Terrible

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Alana

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room size was great. And was spotless.
At the quiet section of the beach
Stayed 7 nights in Nov 2025

8/10 Good

Monireh

Traveled with family
Liked: Amenities, property conditions & facilities
Everything was great but they didn’t change our sheets and blankets sheet !
Stayed 5 nights in Nov 2025

10/10 Excellent

David Scott

Liked: Cleanliness, property conditions & facilities
Traveled as husband/wife: Staff was courteous, friendly, and worked hard to make our stay most enjoyable. Made many new friends- Aldair our concierge, Guadalupe our server at the Prana Pool, Gerardo at the Spa, plus many others. Food was exceptional and well exceeded our expectations. Resort grounds kept well. Resort seems large until you get your bearings then everything is easy. If you wanted to find action it was easy to find, if you wanted quiet, easy to find that too. Overall experience was extremely good and we had a wonderful 8 day holiday! We will return.
Stayed 8 nights in Oct 2025

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort amazing staff highly recommended will definitely visit again
Stayed 7 nights in Oct 2025

10/10 Excellent

Scott

Stayed 7 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities
Clean room, amazing staff, beautiful grounds and setting. Food options superb, bar staff friendly and generous. The wonderful Mexican hospitality shows throughout this lovely hotel. It has something for everyone
Stayed 14 nights in Oct 2025

6/10 Okay

Amanda

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Positives: The restaurants were beautiful and food options were plentiful and always fresh. Several of the wait staff, bartenders, and housekeepers were hardworking and professional. General resort grounds and pool areas were clean + upkept. Negatives: Check-in took a long time w/limited acknowledgement re: room accommodations. Immediately after checking in, an employee tried to sell us a timeshare. We stated we were "hot + tired only wanting to get to our luggage + rooms" however a 2nd attempt was made to sell us a timeshare which we again declined. Check-out was also a poor experience since the elevators were broken, no shuttle service was available + our Building Concierge pretended not to speak English as we asked for assistance. It should be noted this is the same Building Concierge who attempted to sell us a Timeshare mid-way through our vacation and refused a 3rd time. Overall: We would happily return now knowing what to expect from Check-In + the Building Concierge point of contacts. We didn't let these situations deter us from enjoying our vacation. The resort is beautiful, vibrant and we made a lot of great memories!
Stayed 7 nights in Oct 2025

10/10 Excellent

Theresa Lyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed October 27- November 4, 2025. The Grand Sirenis did excellent work engaging guest interest in property amenities, and provided very attentive dining services; well-staffed at every bar, lounge, and restaurant. The property was well-managed and clearly prioritized cleanliness, maintenance, groundskeeping, and guest comfort (loose pavers are an issue, though). Our junior suite, king bed, was situated in the Luum (17) block. Our room was clean and fresh. Our mini bar was stocked with our preferences after a simple request. Frankly, all staff interactions were very pleasant. The ala carte restaurants were inconsistent on presentation and quality of food served, but with a wildly divergent menu between 10 overall dining options, we were able to work around any issues and pivot to the buffet afterwards, if needed! We give high marks to Pueblito Lindo (Mexican) and Bazaar (Mediterranean). The resort features “show cooking” in most restaurants and the buffets so you will come away with smell in your clothes and hair. Febreeze and dry shampoo would be on my packing list. We would go back to the lush resort, so full of greenery, nice pools, and friendly staff. Clearly also a family destination, we were a couple just seeking relaxation and time to reconnect. For us, it was glorious. The resort is about 1hr 45 minutes southbound from the Cancun airport. Highly recommend prebooking transfers, the taxis are regulated pricing and it was ridiculous.
Spicy margaritas
Relaxation pool
Pueblito Lindo (carnitas)
Stayed 8 nights in Oct 2025

10/10 Excellent

Joanne Louise

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Grounds, room, staff, food, drinks, activities. Adan was our Concierge and was exceptional and attentive
Stayed 7 nights in Oct 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.
Stayed 6 nights in Oct 2025

10/10 Excellent

Emma

Stayed 2 nights in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Guest services were amazing! Adan took care of us after we experienced some harassment from the concierge desk in bldg 10. We put a maintenance order in 2 days in a row. Nothing was done until we went to the main lobby and explained what was going on. We didn’t get our restaurants we booked. Concierge is a joke, they only care about trying to convince non members to attend a breakfast and meeting to “join the club” AKA timeshare. We are thankful Adan understood us and our concerns.
Stayed 9 nights in Oct 2025

2/10 Terrible

Sandra

It was so rundown, not at all like how it was described on here and on YouTube we were misled. We had a baby with us when we got stranded we couldn’t go to any other resort reserve in person. Their service was really bad. They didn’t really care about us. They didn’t wanna offer a refund on this spot and gave us hell on earth. The hotel was so big in the middle of the jungle we cannot walk outside. I didn’t see any of the restaurants on the resorts. They were like in weird spots or from their rooms the rooms look like condos apartments run down. I will never go to Riviera Maya again if you really wanna go to Cancun Mexico, go to action Cancun do not go to Riviera Maya or other other areas.
Stayed 6 nights in Oct 2025

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time here. The staff really makes this resort. Issac and Karen and concierge were fantastic and Claudia with the wedding services was amazing. Food was good, mixoligy bar was awesome! The activities were fun, overall an amazing experience!
Stayed 6 nights in Oct 2025

6/10 Okay

Carlos E., Clifton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My opinion that place can not be 5 start should be 4
Stayed 3 nights in Oct 2025

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!
Stayed 3 nights in Oct 2025

8/10 Good

Andres Rafael Castro, Henderson

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wish they played more Latin music and kept the waters stocked in the room but other than that had a blast.
Stayed 6 nights in Oct 2025

10/10 Excellent

Kerstin, Prospect Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel - Great Service- Very Clean Hote- Good assortment of breakfast - Fresh - Room Very Clean - The Staff was Amazing - very warm and friendly - Beautiful resort with many options
Stayed 7 nights in Oct 2025

10/10 Excellent

Lizett

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at serinis !!! Definitely worth it go once and will definitely go again! Juan from guest service was nice and made my days at the resort easier!
Stayed 4 nights in Oct 2025

10/10 Excellent

Minh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great features : beautiful pools, lazy river, coffee shops, good food, friendly stafff.
Stayed 10 nights in Oct 2025

10/10 Excellent

Joseph Robert

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar manager on duty was absolutely the best. He made sure our family was very comfortable and happy. He never disappoints thats the reason why we continue to come back and we make sure to tell our friends and family about this resort. Diana supervisor at the front desk made our check in very smooth. Walking into the resort after a long flight its always a pleasure to receive a warm welcome and thats what she and her staff jesus, Fernando, and i can not forget Erik Medina from guest services. He was amazing, always very attentive to our needs. David Baak from the buffet is the most caring and sweet young man we always look forward to seeing him. Cecilio from the sports center was amazing. He took us out on a bike tour around the property which was fun and informative after we did archery with him which was so much fun. Honestly there was no need to leave the resort. Leydi and lucia the two young ladies from the pool area including the rest of the pool staff were great. Bartenders at both pools were very hands on and friendly. Gigi,Eric and of course Bacon were absolutely the best. From volleyball ,exercise and playing bingo on raining days in the lobby they made sure we were never bored. The whole staff at this amazing resort from house keeping to concierge were amazing. My family and friends will definitely be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Joseph Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing, clean and stocked with coffee ,beer and water soda cant wait to go back
Stayed 7 nights in Oct 2025

10/10 Excellent

Chris I

Stayed 7 nights in Oct 2025

Hotels