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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property
All-inclusive property with 10 restaurants and 3 outdoor pools

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Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Aerial view
Garden view
10 restaurants, breakfast, lunch, dinner served; Pan-Asian cuisine
Terrace/patio
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

View in a map
Zona Costera K256, Akumal, QROO, 77710
  • Place, Akumal Beach
    ‪5 min drive‬
  • Place, Yal-ku Lagoon
    ‪9 min drive‬
  • Place, Half Moon Bay
    ‪13 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite

7.8 out of 10
Good
(429 reviews)
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Suite Deluxe With Garden View

  • 559 sq ft
  • Sleeps 5

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View

8.4 out of 10
Very good
(36 reviews)
  • 559 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout drapes

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View Quadruple

  • 559 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout drapes

Mini Suite Quadruple

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

About the neighborhood

Akumal

Located 2.8 mi (4.5 km) from Akumal Beach, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is within a 10-minute drive of other popular attractions like Cenote Azul. This 934-room, 5-star property has 3 outdoor pools along with private in-room hot tubs and 10 restaurants.

What's nearby

  • Akumal Beach - 5 min drive - 3.1 miles
  • Akumal Ecological Center - 5 min drive - 3.1 miles
  • Riviera Maya Golf Club - 6 min drive - 5.3 miles
  • Yal-ku Lagoon - 9 min drive - 2.0 miles
  • Half Moon Bay - 13 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬2 min drive
  • ‪Lobby Bar White Sand - ‬20 min walk
  • ‪La Hacienda - ‬2 min drive
  • ‪Aurum (Lobby Bar) - ‬19 min walk
  • ‪Helios Restaurant - ‬5 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

All-inclusive property with 10 restaurants and 3 outdoor pools
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.
Guests can expect 50-inch Smart TVs with cable channels and Netflix. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Private hot tubs, free minibar items, and balconies are also available.
A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.93 per accommodation, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 15 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus many onsite activities. Activities include snorkeling, kayaking, and soccer.

Are free cancellation options available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see near Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

This property is located in Akumal, close to Half Moon Bay and Akumal Beach. You'll also find Yal-ku Lagoon and Xpu-ha Beach nearby.

Is there parking available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, couples treatments, and body wraps.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a casino on the premises?

No, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive a good place to stay for couples?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, 2 beach bars, and 3 outdoor pools.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private spa tubs.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive though service animals are welcome.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

The closest major airport to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is about 24.7 mi away. Another top airport is Tulum Intl. Airport (TQO), which is around 29.5 mi away.

Can I book a room with a balcony at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.

Reviews

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 217 out of 364 reviews
Rating 8 - Good. 74 out of 364 reviews
Rating 6 - Okay. 40 out of 364 reviews
Rating 4 - Poor. 17 out of 364 reviews
Rating 2 - Terrible. 16 out of 364 reviews

Reviews

10/10 Excellent

David Scott

Liked: Cleanliness, property conditions & facilities
Traveled as husband/wife: Staff was courteous, friendly, and worked hard to make our stay most enjoyable. Made many new friends- Aldair our concierge, Guadalupe our server at the Prana Pool, Gerardo at the Spa, plus many others. Food was exceptional and well exceeded our expectations. Resort grounds kept well. Resort seems large until you get your bearings then everything is easy. If you wanted to find action it was easy to find, if you wanted quiet, easy to find that too. Overall experience was extremely good and we had a wonderful 8 day holiday! We will return.
Stayed 8 nights in Oct 2025

10/10 Excellent

Edwin Pastor romero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My name is Edwin R. Second time in this resort and we are more than satisfied on everything. customer services, food, very clean rooms, entertainment etc… I recommend it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was very friendly
Stayed 8 nights in Aug 2025

10/10 Excellent

FERNANDO JOSUE

Stayed 5 nights in Aug 2025

10/10 Excellent

Kakha

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
.
Stayed 7 nights in Jul 2025

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Grand Sirenis Rivera Maya is wonderful!

The Grand Sirenis Rivera Maya is a wonderful resort. There are three huge pools which are all different and all fun. Excellent food at both of the buffets and at the themed restaurants that we tried, which included the Mexican, Asian, and Mediterranean restaurants. It is quite a large property with many well maintained walkways that connect all of the areas. We enjoyed this about the Grand Sirenis, and had some great times just walking around from place to place and getting some god exercise in the process. A unique feature is the lazy river, which we found to be a "not so lazy" river with a pretty good current. It was fun to float around and swim through it as well. My daughter especially enjoyed swimming through the lazy river as did I. The rooms were large, very nice, and well equipped with everything that you would expect at a resort of this type. The beach area was also very large and had a lot of different areas to enjoy. Unfortunately, we went during Sargassum season so the beaches were not swimmable due to the abundance of seaweed. I can only imagine how beautiful the beaches would be during the seasons where Sargassum is not an issue, and of course, that is all beyond the control of the resort. Overall, we had a wonderful experience at the Grand Sirenis and wold definitely return for a future visit.
Stayed 7 nights in Jul 2025

10/10 Excellent

Danexis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they could improve the customer interaction within the hotel it would be much better.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me gustó muy buen hotel
Stayed 3 nights in Aug 2025

8/10 Good

Lisa Marie, Darien

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
The check in process was terrible. The rest of the staff throughout the hotel were amazing. The food for an all inclusive was great. The rooms are in a desperate need of an upgrade. The cleanliness of the rooms to the resort grounds need to be better
Stayed 6 nights in Jul 2025

10/10 Excellent

Sultan

Stayed 5 nights in Jul 2025

6/10 Okay

Doat

Liked: Staff & service
They need to
Stayed 3 nights in Jul 2025

10/10 Excellent

Melissa De La

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. It was my first time in an all inclusive and will definitely be back. The staff everywhere is super friendly. The concierge personnel are extreme helpful with booking your dinners and giving you all the info for the activities happening in the area. Extremely grateful for ours-Derek. Everyone will make sure we had everything we needed. All staff will acknowledge you as you pass by them. We were able to go to 4 different a la carte restaurants, all delicious. Our favorite one was La Cantina, we enjoyed the show they have. Also Casa Alma, next to the beach. The breeze you will feel there, so calming. The bars! WOW! The bartenders will have your next drink ready without you asking for them. Bartender Jorge at La Prana pool 100%. Delicious Drinks! A highly recommended place to go as a couple or as a family with kids since they also have a lot of activities for them and a pool playground. The spa. The hydrotherapy. Everything. Go for several days in order to be able to enjoy everything they have to offer. Don’t miss the shows, every night it’s a different one. And if you have any further question, ask for Erick Medina, extremely helpful with meeting your needs.
Stayed 5 nights in Jul 2025

6/10 Okay

Hiran

Check in was late, maid services slow. Too many sales.
Stayed 5 nights in Jul 2025

4/10 Poor

Michael Angel

Traveled with family
Disliked: Amenities, property conditions & facilities
The air condition was not working in our room. The room was humid and hot. For several hours, I asked them to look into the problem. Their only responses will get a maintenance man to look into it. Not until midnight when my family I could no longer support The unbearable heat in the room. I had to go to the front desk and speak to a manager. You pay for top service and a luxury hotel but the room conditions are less than adequate.
Stayed 5 nights in Jul 2025

8/10 Good

Sabelia Lisseth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great! Shoutout to Erick and Juan concierges. Overall stay was very pleasant and relaxing. The themed restaurants were ok- the flavor just wasn’t there at all and food freshness was lacking. In fact, the buffet offered better taste and freshness. The nightly entertainment/shows could improve.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mark

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have gone here 6 times . We brought our neighbours and their kids and they cannot get over the good and staff and resort. Renovated since we went . Shows are amazing grease, Micheal Jackson , light show. And craft market in Thursdays
Monkeys
Tennis and pickle ball court
Live shows
Stayed 6 nights in Jul 2025

4/10 Poor

Pedro Paulo Dias e

Traveled with group, Traveled with family
Liked: Cleanliness
Our room was ready 2 hours late and the hotel never reached out to us to make it right, even though the manager said they would. Will not stay here again.
Stayed 3 nights in Jul 2025

8/10 Good

Jason

Stayed 6 nights in Jul 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough wonderful things about Grand Sirenis Riviera Maya Resort & Spa after our recent stay! The property is natural and clean. The natural wildlife is amazing to see. The property is also HUGE but thankfully they have shuttles to drive you around, if need be. Though all the drivers were great, we especially loved our rides with Kevin. Our concierges Dario, Lluvia, Diego, Joseph, Erick, and Omar made sure our every need was met. They were so helpful when making dinner reservations, booking with Dolphin Discovery, and booking spa treatments. In the spa, Carla was especially attentive and made us feel relaxed from the moment we walked in until the shuttle was ready to pick us up and return us to our room. The breakfast and lunch buffets are great! Marcelo and Francisco always made sure we had a table right away and helped us with drinks immediately. The evening restaurants are EXCEPTIONAL. Carnal is a MUST GO TO! The food is delicious and the singers and dancers make for a night you won't soon forget. At Oshi Hibachi, Reynaldo (chef) put on an amazing show and the food was perfectly seasoned. Pueblito Lindo has such delicious, authentic Mexican food and fresh ceviche. The shows in The Platea Theater are top notch. We especially loved the Michael Jackson show! Overall, I give this resort a 12/10 because they went ABOVE AND BEYOND my expectations!
Stayed 5 nights in Jul 2025

8/10 Good

Shaun William

Liked: Staff & service
We had to change rooms multiple times due to the suites being run down and having cockroaches present in the rooms. One room our child was picking the water damage edging of the room. Multiple times we had to call maintenance for AC repair. Once we had to call maintenance due to water leaking from the ceiling. We have been at this resort multiple times prior, and never experienced anything like this. We are hoping it’s a one off, however we may not be back until they do renovations in the
Stayed 14 nights in Jul 2025

4/10 Poor

Shirlyn

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
They need to work on their customer service. The food was wonderful but the staff were not accommodating at all.
Stayed 5 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Caters for everyone
Stayed 10 nights in Jul 2025

2/10 Terrible

CARI

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend
Stayed 7 nights in Jul 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Perfect short getaway for our family. Upon arriving at the hotel we were received with the most amazing staff. Our concierge Erik Medina and his co-workers took exceptional care of all our needs. The handled the reservations for all our activities and meals. The grounds were beautiful and lush, the live animals was a plus!
Stayed 3 nights in Jul 2025

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