Friendly staff and good service...will definitely recommend
The hotel was in a good location and very quiet in the hotel.
A lot of the amenities were not available due to COVID restrictions, but they looked nice, lol. Staff was very friendly and the rooms were nice and clean!
The staff was amazing! Every single employee we met was kind and eager to serve. The hotel was clean and the food was great. Missed having a jacuzzi. We have never seen an Embassy Suites without one. Over all this was an excellent hotel. 👍
Friendly staff. Air conditioning was noisy and room would not get cool.
In our room there is a loud, non-stop humming noise. I turned the air off but the noise continued through our entire stay. I think from the pool or pipes running throughout the building. ??? Don’t know.
Great stay. Room was clean. Breakfast was great. We are family if 6 so we needed to use the sofa bed. As to be expected it was incredibly uncomfortable. The kids slept in two double beds which were great. Wish the room had a kitchen but I would recommend anyone else traveling to Busch gardens to stay here.
We arrived late after a 7-1/2 drive to be put in a smoking room. That not being the worst there was food in the garbage cans, and food behind the night stand. 1000's of ants all over the bedroom. When we pulled out the sofa sleeper the mattress pad had blood on the cover. We were moved to a first floor non-smoking room, which again the garbage cans had food in them, so I just put them in the hallway. I complained to the Manager the next morning and while he was nice, I asked for a refund. Since I booked through Orbitz, I could not get a refund. I was given a free night. Really, I won't come within 100 miles of this place ever again. Orbitz do something.
Nice renovated hotel, was put into a room 325 that had snafus smell must have leaking pipes. Staff moved us, no questions asked.
Room smelled like mildew. AC was really loud. Shower curtain was ripped. I mean, nothing too horrible, just not what you would expect for that price.
Quiet off-season night away from home.This is all I want tocomment on at this time.
We enjoyed our stay very much. It was close to the outlets, Captain George's seafood buffet and several other points of interest. We also love the lay out of the hotel. Very comfy & classy.
The hotel was not too far from Bush Gardens, which was our destination. The suites were great and the kids loved the indoor pool and great breakfast which was included. Great place for the money.
Wonderful stay during trip to Williamsburg. Love the updated decor.
The hotel is a bit tired and is getting ready for a renovation. That's the only negative I found. So for those of you who complain about every little thing, stop it. All employee's were pleasant and very friendly and helpful with anything we needed. I have stayed at some very nice hotels and not had as good of service as this hotel. After all isn't that how everyone would like to be treated. Customer service 101. I would like to mention a particular staff member named David. He was very welcoming and informative. I could tell he would go out of his way for us. I hope management pays him well. Don't let that one go. As for the room it was clean and comfortable. It was located off the main road and therefore was quiet which is one reason I chose this hotel. The location however was not far from the main attractions. Breakfast was great. Lots of choices and made to order without an attitude from staff. That was key, it was a great way to start the day. Many times hotels offer free breakfast which is not as good as this one and you can tell the staff hates their job and hates serving the customers. Based on this stay Embassy Suites will be our first choice for a hotel on our next trip. I forgot to mention the management special or whatever it is called. The free drinks and snacks in the evening. That is an extra special touch most hotels do not offer and I hope they keep this, it really made a difference at the end of the day.
Staff was efficient and friendly, facilities typical Embassy Suites. The suite configuration is good if you are traveling with children, it is nice to be able to close a door between you and the little ones. The made-to-order breakfast was good but don't wait until 9:00. The dining room gets very crowded and service can be slow.
Clean, nice staff, good breakfast. Comfortable without being fancy.
Not as nice as other embassy suites we've stayed at before, but worked great for us. The room was a bit small and everytime someone in the bedroom changed their tv channels, it would change the living room tv as well. Nice pool and hottub. Close to all the shopping but not in a noisy location.
Embassy Suites Williamsburg places you within 2 miles (3 km) of popular sights like Colonial Williamsburg and College of William and Mary. This 161-room, 3.5-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 161 accommodations feature kitchenettes and space to spread out with living rooms and dining areas. 32-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, coffee makers, and free weekday newspapers are also standard.
Guests of Embassy Suites Williamsburg have access to an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Friendly staff and good service...will definitely recommend
The hotel was in a good location and very quiet in the hotel.
A lot of the amenities were not available due to COVID restrictions, but they looked nice, lol. Staff was very friendly and the rooms were nice and clean!
The staff was amazing! Every single employee we met was kind and eager to serve. The hotel was clean and the food was great. Missed having a jacuzzi. We have never seen an Embassy Suites without one. Over all this was an excellent hotel. 👍
Friendly staff. Air conditioning was noisy and room would not get cool.
In our room there is a loud, non-stop humming noise. I turned the air off but the noise continued through our entire stay. I think from the pool or pipes running throughout the building. ??? Don’t know.
Great stay. Room was clean. Breakfast was great. We are family if 6 so we needed to use the sofa bed. As to be expected it was incredibly uncomfortable. The kids slept in two double beds which were great. Wish the room had a kitchen but I would recommend anyone else traveling to Busch gardens to stay here.
Dear J, Thank you so much for the kind feedback of your recent stay here at the Embassy Suites. I am so happy that you had a "great" time! I look forward to seeing you when your travels bring you back to Williamsburg! Sincerely, Larry
We arrived late after a 7-1/2 drive to be put in a smoking room. That not being the worst there was food in the garbage cans, and food behind the night stand. 1000's of ants all over the bedroom. When we pulled out the sofa sleeper the mattress pad had blood on the cover. We were moved to a first floor non-smoking room, which again the garbage cans had food in them, so I just put them in the hallway. I complained to the Manager the next morning and while he was nice, I asked for a refund. Since I booked through Orbitz, I could not get a refund. I was given a free night. Really, I won't come within 100 miles of this place ever again. Orbitz do something.
Dear Daniel, Thank you for choosing the Embassy Suites and for providing feedback from your stay. I would like to apologize for the humming noise you experienced in your room. I will have my Engineer investigate where the noise is coming from. Thanks again. Sincerely, Larry