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Recent guest reviews

Avoid at all costs! They seem to have only renovated the first floor and entryway. This place is dilapidated and gross. Rooms are nasty!!!!! They look like badly cleaned crime scenes… where you can see where the wall was cleaned and where it was not. Seriously!!! 1 star at best, 4 stars is a total scam!!!!

T

One of the best stays I've had in a while. Very relaxing, great staff, great rooms, awesome beds, beautiful pool and outdoor setup. Not to mention they have all my favorite arcade games/games/air hockey near the pool area. What better way to end the night than watching the fireworks from Busch Gardens from my room balcony! I was soooooo relaxed! Definitely coming back! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

It was a great hotel. Could not be any closer to bush gardens and an easy trip to the historic area. Our room had a balcony and was a quiet area. Staff was great

The room had tons of ants on the counters and tables and the bed. I lost count of ants after 10... And the room smells like water and mildew.

My family stayed here for 4 days, 3 separate rooms and each room had blood stains on the sheets. Also when I asked the house keeper about cleaning our room, she said we had to request it at the front desk, which we did, but it still didn't get cleaned. We were also told that for stay overs, they cleaned every 3 days. We were there 4 days, never cleaned. We had to go looking for towels ourselves. When we went to do laundry, we found only 2 machines in the entire hotel and 1 was out of order. Go figure!! The pool hadn't been cleaned in a while, but we still used it. The Cafe was closed after 10 or 11am due to being short staffed. That's understandable, but when it's supposed to open in the morning and the person is running late and you're sitting there waiting to get coffee and breakfast, so you can get on the road, not good!! We stayed here 2 years ago and everything was great, but not this time.

Showing wear

The indoor & outdoor pool were nice. The gym was splendid. I didn't like that they didn't have a computer center for travelers like many hotels, even mediocre hotels have. Working off a cell for is a long period of time isn't ideal. If a Wyndham, Holiday Inn, Best Western can afford 2 computers in the lobby for its guest, I'm sure Hilton can do the same.

This was suppossed to be be a $148.00 dollar room including taxes and fees got there and it was close to $200 plus i was charged 4x for 2 rooms

Everything was great except when we pulled back the curtains and there was flying ants or something similar, at least 2 dozen of them. The hotel was great otherwise, kids love the pool and arcade area!

I was ignored at check-in. My room was on other side of hotel and after parking there the door was not accessible. Very loud until 2am. Fire alarm went off in the middle of the night and was not notified that it was a false alarm.

Very good

When we arrived, the woman at the front desk tried charging us aN early check in fee. For 27 years I’ve been I. Business working closely with hotels throughout the country and besides that, I travel frequently for personal reasons and I’ve never heard of an early check in fee. If the hotel was sold out the eve before and they do not have a room available then you can’t check in early but if a room is available it cost the hotel NOTHING to allow to allow you access to your room. Why have a visitor wait or pay? Dumb! Also, the entrance closest to our room looked like they were having a garage sale. It was gross. I wish I can post the photo here. I took a picture, of course. Filthy

Room was clean and fresh, provided shuttle service was a plus.

Customer service was horrible and manager was completely unhelpful. Hotel was outdated and not very clean, pool was disgusting. I’ll never stay at this hotel again.

Kingsmill Rd Williamsburg VA

Hotel highlights

  • Close to Busch Gardens Williamsburg
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located 0.9 mi (1.5 km) from Busch Gardens Williamsburg, DoubleTree by Hilton Williamsburg is within a 10-minute drive of other popular attractions like Colonial Williamsburg. This 295-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.


Dining

In addition to a restaurant that serves breakfast, there's also a pub. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. To-go breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

The 295 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

DoubleTree by Hilton Williamsburg offers a gym, outdoor tennis courts, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and an arcade/game room.

Room options

Deluxe Room, 2 Queen Beds, Balcony

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Classic Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton Williamsburg

Everyone (15) Couples (3) Family (16)
1
Family

Avoid at all costs! They seem to have only renovated the first floor and entryway. This place is dilapidated and gross. Rooms are nasty!!!!! They look like badly cleaned crime scenes… where you can see where the wall was cleaned and where it was not. Seriously!!! 1 star at best, 4 stars is a total scam!!!!

By on Sep 2, 2021

2
Everyone

By on Aug 31, 2021

5
Family with small children

T

By on Aug 24, 2021

5
Family

One of the best stays I've had in a while. Very relaxing, great staff, great rooms, awesome beds, beautiful pool and outdoor setup. Not to mention they have all my favorite arcade games/games/air hockey near the pool area. What better way to end the night than watching the fireworks from Busch Gardens from my room balcony! I was soooooo relaxed! Definitely coming back! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

By on Aug 21, 2021

5
Family

It was a great hotel. Could not be any closer to bush gardens and an easy trip to the historic area. Our room had a balcony and was a quiet area. Staff was great

By on Aug 14, 2021

2
Family

The room had tons of ants on the counters and tables and the bed. I lost count of ants after 10... And the room smells like water and mildew.

By on Aug 12, 2021

2
Everyone

By on Aug 10, 2021

1
Family with small children

My family stayed here for 4 days, 3 separate rooms and each room had blood stains on the sheets. Also when I asked the house keeper about cleaning our room, she said we had to request it at the front desk, which we did, but it still didn't get cleaned. We were also told that for stay overs, they cleaned every 3 days. We were there 4 days, never cleaned. We had to go looking for towels ourselves. When we went to do laundry, we found only 2 machines in the entire hotel and 1 was out of order. Go figure!! The pool hadn't been cleaned in a while, but we still used it. The Cafe was closed after 10 or 11am due to being short staffed. That's understandable, but when it's supposed to open in the morning and the person is running late and you're sitting there waiting to get coffee and breakfast, so you can get on the road, not good!! We stayed here 2 years ago and everything was great, but not this time.

By on Aug 9, 2021

4
Partner Couples

Showing wear

By on Aug 6, 2021

4
Family

The indoor & outdoor pool were nice. The gym was splendid. I didn't like that they didn't have a computer center for travelers like many hotels, even mediocre hotels have. Working off a cell for is a long period of time isn't ideal. If a Wyndham, Holiday Inn, Best Western can afford 2 computers in the lobby for its guest, I'm sure Hilton can do the same.

By on Jul 26, 2021

DoubleTree by Hilton Williamsburg

50 Kingsmill Rd, Williamsburg, VA 23185
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