The area and building are in a bad state. The toilet broke within hours and I had to call twice to get it fixed. They didn’t clean my room and stated I’d need to call to have it cleaned if I’d wanted that. I got two towels for 2 people for a two night stay. They didn’t have the port-a-crib I’d reserved when I booked and couldn’t find one. They were out of food at both breakfasts. The hot and cold settings were opposite on the sink and shower and there was no bathtub. That wasn’t listed in the booking. Super important as I had a baby. The microwave didn’t have the correct turn table in it, it didn’t fit and wouldn’t turn so the food didn’t heat right. The hallways weren’t air conditioned and it was 100° with humidity in Sept in KS and miserable. I had to bag my own trash (dirty diapers) and take it out because they wouldn’t clean my room. When I asked for extra shampoo and conditioner because, again, I didn’t get the room cleaned so I only had some for ONE person for one day, I was given exactly one more when I’d asked for a few as there were two of us for two nights. My late checkout also wasn’t listed when I checked in and they wouldn’t let me stay as late as I needed. This was not ok. I’d specifically asked for a certain time when booking and it was approved. I usually love staying at Springhill Suites, but this stay was awful. I could go on and on. Never again.
This property is immaculate. We only stayed one night while passing through but we were glad we chose this hotel rather than others. The room was spacious and very clean, everything felt new and the beds were very comfortable. The day time staff was very pleasant and helpful with breakfast and check out. We did have a slightly odd experience with the night time staff - we arrived around 10pm on a Friday night and there was clearly someone being trained at the desk who was very nice but the man training him didn't speak to us at all which left things confusing at times. Other than that it was a great stay and if we were ever in the area again we would use this hotel again!
Close to airport, easy on and off local expressway
Great stay with a modern room, super close to the airport and staff was SUPERB. Walls are thin on the first floor, you can hear your neighbors cough or shower, noise in the hallways. Worth it for the nice room.
Very inviting lobby and staff. Rooms are laid out nicely and were clean. Close to restaurant’s.
I love these hotels ! We always stay @ one when possible
We always stay at SpringHill suites when we are in Wichita. We usually stay at the one on the east side but felt it would be more convenient to stay on the west side, this year. I was not impressed. The hot tub was closed and the pool water was green. The staff was great! I plan to stay on the east side next year.
Customer service stinks. Couldnt find reservation that we booked through orbitz. After finding it 10 min later they said i owed them the full amount (i had pre paid through orbitz) they said it wont process the payment. Manager overrided it for us after another 10 min. Side door (close to our room) was broken and had to walk around the building in snow and ice. In door hot tub and pool was cold because the heater wasnt working. Clean place but too many negatives to stay again.
Very nice hotel and everything was clean and well managed.Highly recommend it to anyone. Thank you also to airport shuttle who gave us a ride really late at night.
Great staff, the front desk gentleman was very hospitable and helpful, the rooms were very clean. The lobby staff who looked after the breakfast were top notch professionals and attended to everyone's needs. I am very impressed to say the least. The only thing that wasn't going well is the WiFi, our room was on the third floor therefore, the signal wasn't stable which can be annoying to someone who conduct business online!
Great place, lovely rooms, friendly staff. I'd comeback!
Wow! Really impregnate, and any more, that takes a lot. Very, very clean, new, and well appointed room! Breakfast was super good.
The lobby and rooms were exceptionally clean. The rooms are large with wonderful bathing facilities. The breakfast was great (better than most hotels) We were greeted warmly by reception staff. We will plan to stay at this hotel every time we visit Wichita!
The hotel was clean & nice. The staff was helpful & friendly. And the breakfast was good!
A little expensive compared to other hotel but overall it was great
Hotel staff were very helpful. Shuttle service was convenient. Rooms were clean and comfy.
Just took a weekend getaway with our 3 children. Only dislike was that they had no cribs avaliable.
Located 1.8 mi (2.9 km) from Towne West Square, Springhill Suites Wichita Airport is within a 5-minute drive of Newman University. This 121-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.
Free breakfast is included with your stay.
All 121 individually decorated accommodations feature sitting areas. Guests can expect 42-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Microwaves, refrigerators, and minibars are also standard.
Built in 2015, the brand new Springhill Suites Wichita Airport offers an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
The area and building are in a bad state. The toilet broke within hours and I had to call twice to get it fixed. They didn’t clean my room and stated I’d need to call to have it cleaned if I’d wanted that. I got two towels for 2 people for a two night stay. They didn’t have the port-a-crib I’d reserved when I booked and couldn’t find one. They were out of food at both breakfasts. The hot and cold settings were opposite on the sink and shower and there was no bathtub. That wasn’t listed in the booking. Super important as I had a baby. The microwave didn’t have the correct turn table in it, it didn’t fit and wouldn’t turn so the food didn’t heat right. The hallways weren’t air conditioned and it was 100° with humidity in Sept in KS and miserable. I had to bag my own trash (dirty diapers) and take it out because they wouldn’t clean my room. When I asked for extra shampoo and conditioner because, again, I didn’t get the room cleaned so I only had some for ONE person for one day, I was given exactly one more when I’d asked for a few as there were two of us for two nights. My late checkout also wasn’t listed when I checked in and they wouldn’t let me stay as late as I needed. This was not ok. I’d specifically asked for a certain time when booking and it was approved. I usually love staying at Springhill Suites, but this stay was awful. I could go on and on. Never again.
Thank you for staying with us and your wonderful comments! We appreciate your business and look forward to your next stay with us.
This property is immaculate. We only stayed one night while passing through but we were glad we chose this hotel rather than others. The room was spacious and very clean, everything felt new and the beds were very comfortable. The day time staff was very pleasant and helpful with breakfast and check out. We did have a slightly odd experience with the night time staff - we arrived around 10pm on a Friday night and there was clearly someone being trained at the desk who was very nice but the man training him didn't speak to us at all which left things confusing at times. Other than that it was a great stay and if we were ever in the area again we would use this hotel again!
Thank you so much for your wonderful comments! We sincerely apologize for our trainer's greeting and communication skill for that evening, action of improvement is in the process. But overall, we are thrilled to hear that our service exceeded your expectations! We sincerely appreciate you taking the time to share your thoughts and look forward to your return to Springhill Suites Wichita Airport soon.
Close to airport, easy on and off local expressway
Thank you for giving us the awesome 5-star rating! We sincerely appreciate your patronage and trilled to know that our service exceeded your expectation. We look forward for your next stay at our hotel Springhill Suites Wichita Airport.
Thank you for your stay with us! We look forward to your return to Springhill Suites Wichita Airport in the near future!
Great stay with a modern room, super close to the airport and staff was SUPERB. Walls are thin on the first floor, you can hear your neighbors cough or shower, noise in the hallways. Worth it for the nice room.
Thank you and we look forward for your continue supports.
Very inviting lobby and staff. Rooms are laid out nicely and were clean. Close to restaurant’s.
Thank you for the Awesome 5 star rating and the wonderful comments of our hotel and staff, we sincerely appreciate you. We look forward for your next visit with us. Thank you.
I love these hotels ! We always stay @ one when possible
Thank you for your wonderful recommendation and we truly appreciate your continue supports and loyalty of our Springhill Suites by Marriott brand.
We always stay at SpringHill suites when we are in Wichita. We usually stay at the one on the east side but felt it would be more convenient to stay on the west side, this year. I was not impressed. The hot tub was closed and the pool water was green. The staff was great! I plan to stay on the east side next year.
Thank you for staying with us but sorry to hear about your disappointment. We sincerely apologize for our hot tub temporary out of order and would very much like to clarify that the pool water was not green, it was the reflection from the color of the pool liner. We are pleased to learn that our staff exceed your expectations and we would like to welcome you back again.
Hello Ms. Jennifer, first of all we apologize for all the inconvenience and problems you had with the room. We try to give our guest the best experience when they stay with us. We will address these issues to our staff so we can get this resolved. Again we do apologize for all of this. Thank you.