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Extended Stay America - White Plains - Elmsford

2.0 out of 5.0
Overview Reviews Amenities & Policies
118 West Main Street, Elmsford, NY
1-844-663-2269
2.8
out of 5
Average Guest Review
See all 57 reviews
Room cleanliness 3.0
Service & staff 3.5
Room comfort 3.0
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Business

Recent guest reviews

I checked into room 307 less then 2 hours later I found big bed bugs on both beds and seems like the hotel new about this problem because when we bought the bed bugs down in a cup to show proof and asked for a full refund the front desk employee referred to them as BB’s when speaking to her manager giving them nicknames tells me they were fully aware of the problem. At first she tried to tell me she didn’t know how to do a refund, but I wasn’t leaving until I had mine it ruined my night and holiday.

At check in NO paperwork was given to me, told I would get it at check out. At check out, No paperwork, told it was emailed. I just got home, NO PAPERWORK! First time I was at a hotel/motel that DID NOT HAVE AN ICE MACHINE and no ice on request. Microwave did not have turntable, anyway not all functions worked. I would have to wait until tomorrow (my check out day) to have it resolved.

Room was neat and clean room on first floor was very convenient

Problem with room. Kitchen outdated and very old. Rug had large dirty spot. Drapes were not hung properly. Cover on light in kitchen area fell off and blocked entrance door.

Staff was friendly. Rooms were ok , elevator in still in parking still broken from last years stay

Convenient location and safety. Property ok. Breakfast very limited.

Elevator from parking was not working. The only place with a sign was on the bottom floor. By the time you walked down with your bags from the top you are really pissed. The TV was not bringing up any channels. A call to the desk resulted in nothing, but we will let maintenance know. I managed to hook the coax back up, so it works now. Sad.

Very quite place, nice location. The staff are friendly and helpfull.

The elevator to the outside garage was out of order.

Not much in the way of breakfast and parking garage elevator was down

Hotel is very conveniently located and upon entering the lobby we were greeted by Amanda at the front desk who treated us very well. It’s nice to see a pleasant face cheerful and very efficient after a long ride. Amanda is definitely an asset to your hotel Thank you

Many things were bad. In the room there was no blanket, no hangers, no single cup or glass. However, front desk people were really nice. My stay ended with the maid pushing me out from the room (apparently she was mistaken about the check-out time, and of course she did not speak English).

Called ahead to alert the hotel that I would be checking in late. Was told by the woman who answered the phone that that wouldn’t be a problem. Get to the hotel, family in tow and was told no rooms were available! They gave away my room. Couldn’t believe it- totally shocked. After a long drive, no where to rest until the morning. Absolutely horrible. Worst hotel ever!

Parking garage is separate from the hotel and the elevator was not working. I felt very unsafe in the stairwell going from my car to my room.

West Main Street Elmsford NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Within a short walk of Greenburgh Public Library, Extended Stay America - White Plains - Elmsford is within 2 miles (3 km) of Sportime USA. This hotel has 136 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 136 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests of Extended Stay America - White Plains - Elmsford enjoy a fitness center, free WiFi in public areas, and a meeting room. There's free parking if you drive. The front desk has multilingual staff that can help secure valuables, and offer advice about sights and eateries nearby. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2
$90* Per night/room Feb 14 - Feb 15

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America - White Plains - Elmsford

Everyone (26) Couples (13) Business (7) Family (7) Other (3)
1
Family Family

I checked into room 307 less then 2 hours later I found big bed bugs on both beds and seems like the hotel new about this problem because when we bought the bed bugs down in a cup to show proof and asked for a full refund the front desk employee referred to them as BB’s when speaking to her manager giving them nicknames tells me they were fully aware of the problem. At first she tried to tell me she didn’t know how to do a refund, but I wasn’t leaving until I had mine it ruined my night and holiday.

By on Jan 10, 2020

Review comment responded on Jan 11, 2020

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

1
Everyone

At check in NO paperwork was given to me, told I would get it at check out. At check out, No paperwork, told it was emailed. I just got home, NO PAPERWORK! First time I was at a hotel/motel that DID NOT HAVE AN ICE MACHINE and no ice on request. Microwave did not have turntable, anyway not all functions worked. I would have to wait until tomorrow (my check out day) to have it resolved.

By on Jan 1, 2020

Review comment responded on Jan 6, 2020

Thank you for being our guest. We regret the inconvenience you experienced and are sorry for any miscommunication. Please know, the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point in time. If we could be of any further assistance, we would be happy to be of service. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management

4
Everyone

Room was neat and clean room on first floor was very convenient

By on Nov 28, 2019

Review comment responded on Nov 28, 2019

We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we look forward to your next stay soon. Sincerely, Hotel Management

2
Everyone

By on Nov 4, 2019

3
Business Business

Problem with room. Kitchen outdated and very old. Rug had large dirty spot. Drapes were not hung properly. Cover on light in kitchen area fell off and blocked entrance door.

By on Oct 27, 2019

Review comment responded on Oct 28, 2019

Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

4
Family with small children

Staff was friendly. Rooms were ok , elevator in still in parking still broken from last years stay

By on Oct 20, 2019

Review comment responded on Oct 21, 2019

Thank you for being our guest at Extended Stay America once again. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Please note, we are working with the maintenance team so the rectify the elevator issue immediately. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

4
Everyone

By on Oct 19, 2019

4
Everyone

Convenient location and safety. Property ok. Breakfast very limited.

By on Oct 5, 2019

Review comment responded on Oct 6, 2019

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your time with us and that you liked our ideal location. We appreciate your feedback regarding the breakfast offerings and have shared it with our brand leaders to determine new breakfast choices. Thanks again, and we hope to see you soon. Sincerely, Hotel Management

1
Family

Elevator from parking was not working. The only place with a sign was on the bottom floor. By the time you walked down with your bags from the top you are really pissed. The TV was not bringing up any channels. A call to the desk resulted in nothing, but we will let maintenance know. I managed to hook the coax back up, so it works now. Sad.

By on Oct 5, 2019

Review comment responded on Oct 6, 2019

Thank you for being our guest. We are sorry for the lack of elevator you encountered and regret the service you received from our associates. We have shared your feedback with the front desk associates to be more attentive to the guest's needs. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management

4
Everyone

By on Jul 25, 2019

Extended Stay America - White Plains - Elmsford

118 West Main Street, Elmsford, NY 10523
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