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A few very minor issues which were all addressed quickly and satisfactorily, but generally a really good place to stay. Restaurant food was great. Confit carrot - so very, very good! Root vegetable pie - wonderful. Thank you.
The hotel is very good, and the rooms are very nice. I particularly liked the CCTV gated car park. Book in was excellent, and the staff could not do enough to help. There were problems with the TV in Room 9, but I am sure that they will get it fixed in the near future. The only black mark, is, I would say avoid the restaurant, service is slow, and the food is not brilliant. We personally saw three meals sent back, out of 8 tables.
All I could have asked for. One of the nicest hotels ever. Good atmosphere, fantastic staff, nice pub as well with good food, very well decorated and large rooms. I definitely book again when I return to this area.
This was our second visit to the Hand and Spear; the previous one being in Summer 2016. This time we were staying with three other couples, with whom we had organised a visit to Wisley and Brooklands, which are located nearby. The high quality, attention to detail and cleanliness of the bedrooms has been maintained, and our fellow guests also enjoyed this aspect of the stay. The situation with regard to the restaurant has, however, deteriorated alarmingly. On the first night our meals were nothing to get excited about and did little to justify the high prices. The second night was a Sunday, when roast meals are featured. All eight of our roasts were an unmitigated disaster, as they had been so over endowed with salt that they were barely edible. It is also worth noting that some of the roast meat served up was poor quality and/or tough. Some of the group ploughed dutifully through their food out of politeness, but I had to speak to the waiter in charge and tell him that the meals were unacceptable. We were offered additional gravy, but the food was already so salty that nothing could rescue it. The staff, who were very polite and apologetic, agreed that the food should not appear on our bill. This, unfortunately, did nothing to rescue our evening, where we had been looking forward to enjoying a “delightful dinner” and “the best Sunday roast in Weybridge”, and reminiscing on a wonderful day out. Instead, the evening was dominated by the awful meals and how we might be able to remove the clinging taste of salt. A review of the breakfast arrangements should also be considered. The only cereal options were cornflakes in an open bowl and boxes of Weetabix, with little pots of yoghurt/granola available by special request. Most establishments offer at least half a dozen different cereals, along with yoghurts and various fruit combinations. The only options here were a few slices of fruit such as melon. The minimalist platter of cheese and cold meat was unprotected and had no appeal. When the hot breakfasts were ordered they took far too long to be served, and on the second morning one of the full breakfasts that was ordered did not arrive until after everyone else had finished their food. it is no wonder that the breakfasts were discounted from our bills as a gesture of apology for the poor service. Another aspect of the hotel that needs to be improved is clearing drinkers out of the beer garden areas by a reasonable time. The noise of loud conversations and shouting outside could still be heard well after midnight on the Saturday night, which is not something you expect in a location such as this. On checking out of the hotel it was clear that the company involved is now aware of the issues that need to be addressed with regard to dining and we received a sincere apology for our “dreadful experience” from the senior member of staff in attendance.
We have been staying at this hotel for several years now and the standard has definitely dropped over the last year. Lots of little things make me suspect that the "management' are on a bit of an economy drive. The in room amenities provided are less every visit, On our latest 2 visits the shower in room 9 was partially blocked and overflowed after a shower of more than 3 or 4 minutes. We pointed this out in July and it was still blocked in August when we re visited and were put in the same room. The hotel staff appear very stretched and often unable to resolve issues such as this. It is such a pity as we have really enjoyed this property over the years but they are slowly falling behind an acceptable standard for accommodation in this area of the market.
Stayed here 2 nights with friends over a weekend. Within a couple of minutes walk from the railway station, the Hand & Spear has a small, CCTV monitored, gate-controlled car park which was full when we arrived, though the Pay & Display adjacent had plenty of room by the time we arrived in the early evening. The place was heaving when we arrived, being a lovely warm evening all the tables outside were taken, but inside there was plenty of room and no problem booking the restaurant for both the evenings we stayed. Tucked away in trees, it was a fairly quiet location considering the nearby roads and railway. Check in was friendly and efficient, and the quirky themed rooms were pretty clean and in good condition. The bed was large, soft and luxurious, and one of the most comfortable we have had in a hotel. Our bathroom was spacious, with a large walk-in rain shower with additional wand, good, clean and with soft, fluffy towels (a rarity in most hotels). The only downside of our room was it’s proximity to the noisy kitchen fans, though to be fair they are switched off when the kitchen closes. Breakfast offered a good range of buffet fare, though if you were late arriving there could be a shortage of some items, and the cooked selection was cooked to order and very good. Similarly, dinner both nights was of a good standard and worthy of a gastropub. All in all, we enjoyed our stay here, and would have no hesitation in recommending as a good base to explore from.
I went with a friend for a drink and some supper on a weeknight. We decided to have a beer and something to eat in the bar area. The decor/ambience of the bar is fine but nothing to shout about-a bit predictable. The staff seem. pleasant and friendly and service fine. Beer? Bit pricey but otherwise fine. Food? I had a beef burger- really ordinary- you can get so much better, chargrilled would have been good, but edible enough. My friend had fish and chips- a much better choice- he thought it was well cooked and a decent plate of food. Cost? £54 for four beers a burger and chips and fish and chips. You pays your money..... Overall- OK but if the food was spot on it would be a really good place to go.
We stayed here on a Saturday night after spending Saturday at Chessington. When booking the room we requested room 12 as it was the room that had the copper bath and were told that our request was noted but could not be guaranteed. Upon checking in we were very pleased to see that we had been allocated room 12. The room was small but perfectly designed so it felt more spacious than it actually was. It was nice to see a a decent coffee maker in the room and the complementary glass of port and chocolate brownie was a lovely thought. We ate in the restaurant, I had the cajun chicken burger and my partner had the pie which were both lovely. Unfortunately we had no room for pudding as we had indulged in the camembert sharer for starters which was rather filling(too much bread). The decor in the whole pub and hotel is very unique but well done. The service was impeccable and the little touches made our stay here that much more enjoyable. The only thing I would suggest is that along with the bottles of toiletries provided, a bottle of bubble bath would be a good addition. We are already thinking of a return trip to the Hand and Spear.
Went here to meet family for birthday treat on Wednesday evening. We booked a table for 7.30. It was very busy outside due to nice weather and a private function. We were told by the very nice waitress there was no steak and only one pie left on the menu. Seemed a bit early to be running out of stuff. The sharing starter was really good. My daughter chose the one pie but had to send it back as it was cold so she ended up with nothing. My son in law had a burger but it was very underdone and cold in the middle. He sent it back for more cooking but the same thing happened so he ended up with nothing. My partner and I had fish and chips. I thought mine was a little underdone and tasteless. Service was good and the waitress could not have been nicer. They adjusted our bill to reflect what had happened. We won’t go back here as there are much better places locally and better value for money.
It was out first visit and would definitely visit again ! Good mannered friendly staff and all good was as ordered and very good (no complaints). We sat inside and we all throughly enjoyed it - great lunch . Well done and thank you
Brooklands Museum is within a mile (2 km) of The Hand & Spear, and other popular sites like Mercedes-Benz World are within a couple of miles (3 km). This 12-room, 4-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free hot/cold buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
All 12 air-conditioned rooms feature refrigerators, minibars, and coffee makers. Guests can expect free WiFi and plasma TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and ironing boards are also standard.
Guests staying at The Hand & Spear enjoy free WiFi in public areas, a terrace, and a garden. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations.