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Clarion Hotel West Memphis I-40 I-55

3.0 out of 5.0
  • Walking distance to Sou...
  • Free continental breakfast
  • Free WiFi in rooms and ...
  • Free parking

Recent guest reviews

The price and location, property can use an upgrade.

The staff was super nice and helpful. The biggest problem was that Orbitz has the address is incorrect online. My GPS took me in a big circle the wrong way. I called the hotel And they gave me the correction to get us there.

Ice machine was broken and just lying in the hall, great bar

The only thing I didn't like was i had switch rooms because the heat was not working correctly but the staff was very helpful switched my room without any problems

I have photos. There was something resembling blood on the walls, there were bugs, holes in the door, toilet didn't flush and stains all over the ceiling. Hair in the bathroom. the linen was clean if you want to know the one good thing.

Stuff try’s very hard to make stay go easy. The parking is not idea

The pool was closed both days there. The breakfast was horrible. The equipment that heated food was not working. Heat for entire hotel sub standard. Was probably nice in its day but time has passed it by. An overhaul is needed .

Needs a lot of work. All the general areas filthy. Breakfast very limited. Broken doors.

I had two rooms here, and both smelled of either mold or wet carpet. There were at least 30 other family members staying here for a reunion and a majority thought the same thing, smell of mold or dampness as the carpets needed to be change or steam cleaned. The air stay muggy/smelly and you couldn't raise the air, it was stuck, so it was warm during the day and got a bit cold during the night. My first and probably last time staying unless major changes are made, and I'm from the area Brkfst was pretty horrible as well, didn't taste very well.

The room was clean but the hotel needs some improvement.

How to define 3 stars rating, Orbitz? This is not a hotel but a motel. Hotel pictures on the website are so deceving that this hotel is neat and clean. The true is on opposite side. This hotel needs major renovation.

It was like a nightmare. We booked non-smoking room, but the room was having extreme smell of smoking (in fact, corridor was also having similar smoke). No action taken even after complaining multiple times. We went for breakfast around 8:20, and there was no food. Instead of refilling the food, breakfast lady shows extreme rude behavior without helping any customer. There was not even hot water to make tea. It promised to have coffee at least at the reception, but there was no tea/coffee. Not sure how this hotel even get license to continue business, after making so many false promises. NOT RECOMMENDED.

You get what you pay for! There is so much potential here but the staff is untrained and unaware of good customer service practices. They aren’t rude, just inattentive and too lax. Next, cleanliness, I don’t know the frequency at which the lobby/elevators are mopped/swept but it’s always sticky and there was smashed grapes on the elevator floor for two days; stains on the room carpet, I could go on but ... the good stuff - rooms are spacious, beds are nice, no bugs, bar and pool. You decide based on your wants/needs.

It is only a few miles from Beale St. in Memphis, Tn and the location is close to restaurants and gas stations. The first problem we had was finding the place. The address listed on the Orbitz is incorrect. So if you're reading this it is located at 2007 EAST Service Road. When we arrived I immediately noticed the facility is in need of a serious update. I had to use the restroom so bad after driving for hours only to find one of the stalls not working and pretty much filthy. That is the overall feel of the place, dirty, floors, elevator, people smoking in front of the doors, etc. I was pleasantly surprised to see that the room was relatively nice and somewhat updated. Some of the guests were really loud, slamming doors, arguing and children prank knocking and the floor in the lobby pretty much stayed wet and/or sticky. The staff, however, are really nice and helpful. I just want to prepare people for what I didn't know or expect. My family were hell bent on staying together and this was all some could afford so we stayed together. It is great for crashing and dashing, and the breakfast is a nice touch.

Rooms not ready at check-in. Given a smoking instead of non smoking room. Breakfast items were empty and not refilled.

I was bragging about the steak at hagars across the street at the casino when coincidentally Joe the cook overheard that at the clarion front desk and asked have you tried ours I said no well its better than hagars ribeye he will marinate if u want but doesn't need to he proved me wrong Joe backed up his claim nice lounge karaoke Fri sat live band friendly no probs I'll stay again Ron Stjohn President Stjohn Expedited Enterprises

2007 S. Service Road West Memphis AR

Hotel highlights

  • Walking distance to Southland Park Gaming and Racing
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Southland Park Gaming and Racing is a short stroll from Clarion Hotel, and other popular attractions like Fire Museum of Memphis are within a 10-minute drive. This 3-star hotel has 126 guestrooms and offers free in-room WiFi, free self parking, and a 24-hour business center. It's in central West Memphis, connected to the convention center, and a short drive from Beale Street and Orpheum Theatre.


Dining

Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.


Property features

Clarion Hotel features free WiFi in public areas, conference space, and a 24-hour business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Clarion Hotel West Memphis I-40 I-55

Everyone (22) Couples (3) Business (1) Family (10)
3
Families Families

The price and location, property can use an upgrade.

By on Aug 9, 2019

Review comment responded on Aug 9, 2019

Dear Valued Guest, First, we would like to convey our deepest apologies for the issues during your recent stay with us. You are spending your hard-earned money on us and our underperformance for your stay is unacceptable. We take all feedback seriously and create action plans to solve the issues. We assure you, we are working to rectify these issues by involving all staff and implementing corrective measures. The Clarion Hotel quality policy is aimed at making the customers stay more convenient and satisfactory. We will be undergoing a renovation to update many of the current concerns. Please give us an opportunity to serve you again and make a difference in your opinion. Regards, Hotel Clarion One Team

4
Families Families

The staff was super nice and helpful. The biggest problem was that Orbitz has the address is incorrect online. My GPS took me in a big circle the wrong way. I called the hotel And they gave me the correction to get us there.

By on Jul 13, 2019

Review comment responded on Jul 13, 2019

Hotel Clarion, West Memphis, had an honor for your stay with us and thank you for taking your precious time for sharing your feedback on the Hotel survey. The comments on your feedback make us sprightly enthusiastic rapturous. Our team management policies work continuously to improvise quality improvements and modifications in areas with our services, facilities and hotel assets. The Clarion hotel quality policy aim is for making the customers stay more convenient always and attending to all the concerns and resolving them to the utmost satisfaction at the earliest. It will be our privilege of having such esteemed customers and we look forward with you at the earliest. Regards, Hotel Clarion One Team

4
Friends

Ice machine was broken and just lying in the hall, great bar

By on Jun 6, 2019

Review comment responded on Jun 10, 2019

We thank you for sharing the survey report of our Hotel Clarion, West Memphis and to our notice your concerns related to some of the bitter experiences during your stay with us. We deeply regret for the inconveniences. We assure that we are working on the issues you particularly mentioned and as a part of our management policies we continuously intend to improvise quality improvements and modifications in all areas of our services, facilities and hotel assets. The Clarion hotel quality policy aim is for making the customers stay more comfortable and convenient always. Please give us an opportunity to serve you and make a difference in your opinion. Regards, Hotel Clarion One Team

4
Families Partner Couples

The only thing I didn't like was i had switch rooms because the heat was not working correctly but the staff was very helpful switched my room without any problems

By on May 19, 2019

Review comment responded on Jun 4, 2019

We thank you for your feedback and we hope you had a wonderful and comfortable stay with us. We also regret for any of the inconvenience caused to you during your stay with us. We are always in process for better improvements in quality and service to the more satisfaction to our customers.

1
Everyone

By on May 4, 2019

Review comment responded on Jun 4, 2019

Sir/ma'am, we thank you for your feedback for the concern shown and we regret deeply for the inconvenience caused for your stay with your valuable time with us. Sincere apologizes for the bitter experience you shared with us. We assure you that we are and will always work in every bit of our customers concerns to make their stay most comfortable and a memorable one. We are on continuous stages of making improvements for better quality and service.

1
Families

I have photos. There was something resembling blood on the walls, there were bugs, holes in the door, toilet didn't flush and stains all over the ceiling. Hair in the bathroom. the linen was clean if you want to know the one good thing.

By on Apr 1, 2019

3
Everyone

Stuff try’s very hard to make stay go easy. The parking is not idea

By on Mar 16, 2019

3
Everyone

By on Mar 8, 2019

2
Partner Couples

The pool was closed both days there. The breakfast was horrible. The equipment that heated food was not working. Heat for entire hotel sub standard. Was probably nice in its day but time has passed it by. An overhaul is needed .

By on Feb 17, 2019

3
Everyone

By on Dec 10, 2018

Clarion Hotel West Memphis I-40 I-55

2007 S. Service Road, West Memphis, AR 72301
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.