Clarion Hotel West Memphis I-40 I-55

The staff was super nice and helpful. The biggest problem was that Orbitz has the address is incorrect online. My GPS took me in a big circle the wrong way. I called the hotel And they gave me the correction to get us there.

Ice machine was broken and just lying in the hall, great bar

The only thing I didn't like was i had switch rooms because the heat was not working correctly but the staff was very helpful switched my room without any problems

I have photos. There was something resembling blood on the walls, there were bugs, holes in the door, toilet didn't flush and stains all over the ceiling. Hair in the bathroom. the linen was clean if you want to know the one good thing.

Stuff try’s very hard to make stay go easy. The parking is not idea

The pool was closed both days there. The breakfast was horrible. The equipment that heated food was not working. Heat for entire hotel sub standard. Was probably nice in its day but time has passed it by. An overhaul is needed .

Needs a lot of work. All the general areas filthy. Breakfast very limited. Broken doors.

I had two rooms here, and both smelled of either mold or wet carpet. There were at least 30 other family members staying here for a reunion and a majority thought the same thing, smell of mold or dampness as the carpets needed to be change or steam cleaned. The air stay muggy/smelly and you couldn't raise the air, it was stuck, so it was warm during the day and got a bit cold during the night. My first and probably last time staying unless major changes are made, and I'm from the area Brkfst was pretty horrible as well, didn't taste very well.

The room was clean but the hotel needs some improvement.

How to define 3 stars rating, Orbitz? This is not a hotel but a motel. Hotel pictures on the website are so deceving that this hotel is neat and clean. The true is on opposite side. This hotel needs major renovation.

It was like a nightmare. We booked non-smoking room, but the room was having extreme smell of smoking (in fact, corridor was also having similar smoke). No action taken even after complaining multiple times. We went for breakfast around 8:20, and there was no food. Instead of refilling the food, breakfast lady shows extreme rude behavior without helping any customer. There was not even hot water to make tea. It promised to have coffee at least at the reception, but there was no tea/coffee. Not sure how this hotel even get license to continue business, after making so many false promises. NOT RECOMMENDED.

You get what you pay for! There is so much potential here but the staff is untrained and unaware of good customer service practices. They aren’t rude, just inattentive and too lax. Next, cleanliness, I don’t know the frequency at which the lobby/elevators are mopped/swept but it’s always sticky and there was smashed grapes on the elevator floor for two days; stains on the room carpet, I could go on but ... the good stuff - rooms are spacious, beds are nice, no bugs, bar and pool. You decide based on your wants/needs.

It is only a few miles from Beale St. in Memphis, Tn and the location is close to restaurants and gas stations. The first problem we had was finding the place. The address listed on the Orbitz is incorrect. So if you're reading this it is located at 2007 EAST Service Road. When we arrived I immediately noticed the facility is in need of a serious update. I had to use the restroom so bad after driving for hours only to find one of the stalls not working and pretty much filthy. That is the overall feel of the place, dirty, floors, elevator, people smoking in front of the doors, etc. I was pleasantly surprised to see that the room was relatively nice and somewhat updated. Some of the guests were really loud, slamming doors, arguing and children prank knocking and the floor in the lobby pretty much stayed wet and/or sticky. The staff, however, are really nice and helpful. I just want to prepare people for what I didn't know or expect. My family were hell bent on staying together and this was all some could afford so we stayed together. It is great for crashing and dashing, and the breakfast is a nice touch.

Rooms not ready at check-in. Given a smoking instead of non smoking room. Breakfast items were empty and not refilled.

I was bragging about the steak at hagars across the street at the casino when coincidentally Joe the cook overheard that at the clarion front desk and asked have you tried ours I said no well its better than hagars ribeye he will marinate if u want but doesn't need to he proved me wrong Joe backed up his claim nice lounge karaoke Fri sat live band friendly no probs I'll stay again Ron Stjohn President Stjohn Expedited Enterprises