Pool was great. Location was nice. Rooms were spacious but condition was poor.
Different areas of the property had a Unpleasant odor. Very spread out. Our room was not that clean. The carpet had several stains, the mattress was worn out, you rolled to the middle. Could not get comfortable. It appeared at one time this was the very nice resort. Different wings of it has been closed down and setting empty. Closed area taken over with weeds. It was a very safe Environment. Mainly the rooms needed to be updated and do something with all the empty wings not being used.
If you are looking for somewhere to go with children... by all means, this is a family friendly resort. We were looking for a more relaxing experience. The room could use come upgrades but was nice. The spa was wonderful except it could use a little more privacy for changing guests. We went to the indoor pool and hot tub to avoid all the kids at the indoor/outdoor pool and I felt like an animal in a zoo as families walked by and stopped to stare at the pool area. This is a nice resort but not one for a couple’s getaway.
I was there for the weekend for my Anniversary, and the staff went above and beyond to make my stay special, everyone was really friendly!!
We loved that it had 2 pools. But. They were VERY CROWDED!!! With kids and BIRTHDAY PARTIES
The property is great, the service is very good, however because I booked with Orbitz, I got room that had heating issue, the bathroom had rust around the shower and bathtub. My wife had to ask for a different room for her Saturday night stay. Friday the support person tried to get the heat to work, however that didn't work.
We stayed here because it was close to wedding locations but there is really nothing in the area to see or do except go to the mall. The entertainment at the hotel does not happen until the weekend so the place had an empty feeling.
Beds were old and sagging in the middle. Trash left in room. Empty beer bottles bottle caps. It didn’t seem like bedding was changed there was hair on pillow cases wet carpet. No pool service. The pool towels were the smallest I’ve ever seen. Have stayed here over the years sadly it is completely run down. Weeds. On tennis courts broken rain gutters hanging down paint peeling. Save your money and look elsewhere.
Stayed here because it was convenient. The weekend was quite load most of the night due to Spring break..
Lots of hidden charges. Rude staff and 3 inch cockroaches by the pool.
Hotel and pool area was nice. Check in took forever though.
Always stay here over Christmas and bring the grandkids. We picked the wrong weekend people smoking pit everywhere seen people shooting up, local police had it on lockdown at one point Management should be removed for booking this over Christmas season Saturday night was the worse loud really loud music until after 1 am Very disappointed and will not stay again One of the groups hosting a Christmas party there had many issues also
Overall we had a great stay! The staff were all above and beyond. Our room was a little dated but clean. It was nice having all the amenities on site - we did venture out during our stay but had everything we needed had we decided not too. It was perfect for us for a quick weekend get away with dinner and a comedy show at Zanies.
My visit was great, but we stayed the weekend of a Cheerleading event. The restaurant Harvest the wait time for my food could’ve been much better, by the time my food came I wasn’t hungry any more
The hotel is outdated needs serious updating to the rooms
It is our third time staying there. We enjoy that part of the Chicago area for a few days before usually going into a ball game.
Overall I was impressed. I do feel the eating option needs a major upgrade. Very out dated and very weak in term so of look and feel.
This place is fine. Nothing special. It could use some updates, it's a little tired looking. Nice indoor pools. Fun for kids.
Located within a mile (2 km) of Charlestowne Mall, Pheasant Run Resort is within 3 miles (5 km) of Dellora A. Norris Cultural Arts Center. This 3-star hotel has 293 guestrooms and offers an outdoor pool, an indoor pool, and free in-room WiFi.
All of Pheasant Run Resort's 293 soundproofed rooms provide coffee makers, free weekday newspapers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, ironing boards, and desks are also available.
Pheasant Run Resort features an indoor pool, an outdoor pool, and a gym. Onsite parking is offered for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Other amenities at this family-friendly hotel include a spa tub, a sauna, and free WiFi in public areas.
Pool was great. Location was nice. Rooms were spacious but condition was poor.
Different areas of the property had a Unpleasant odor. Very spread out. Our room was not that clean. The carpet had several stains, the mattress was worn out, you rolled to the middle. Could not get comfortable. It appeared at one time this was the very nice resort. Different wings of it has been closed down and setting empty. Closed area taken over with weeds. It was a very safe Environment. Mainly the rooms needed to be updated and do something with all the empty wings not being used.
If you are looking for somewhere to go with children... by all means, this is a family friendly resort. We were looking for a more relaxing experience. The room could use come upgrades but was nice. The spa was wonderful except it could use a little more privacy for changing guests. We went to the indoor pool and hot tub to avoid all the kids at the indoor/outdoor pool and I felt like an animal in a zoo as families walked by and stopped to stare at the pool area. This is a nice resort but not one for a couple’s getaway.
I was there for the weekend for my Anniversary, and the staff went above and beyond to make my stay special, everyone was really friendly!!
We loved that it had 2 pools. But. They were VERY CROWDED!!! With kids and BIRTHDAY PARTIES
The property is great, the service is very good, however because I booked with Orbitz, I got room that had heating issue, the bathroom had rust around the shower and bathtub. My wife had to ask for a different room for her Saturday night stay. Friday the support person tried to get the heat to work, however that didn't work.
We stayed here because it was close to wedding locations but there is really nothing in the area to see or do except go to the mall. The entertainment at the hotel does not happen until the weekend so the place had an empty feeling.
Beds were old and sagging in the middle. Trash left in room. Empty beer bottles bottle caps. It didn’t seem like bedding was changed there was hair on pillow cases wet carpet. No pool service. The pool towels were the smallest I’ve ever seen. Have stayed here over the years sadly it is completely run down. Weeds. On tennis courts broken rain gutters hanging down paint peeling. Save your money and look elsewhere.
