Pheasant Run Resort

Suburban hotel with a health club and a sauna

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Popular amenities

Hot Tub
Gym
Pool
Laundry
Housekeeping
24/7 front desk

Explore the area

4051 E Main Street, West Chicago, IL, 60174

Charlestowne Mall
‪15 min walk‬
Arcada Theater
‪7 min drive‬
Kane County Fairgrounds
‪11 min drive‬
Chicago, IL (ORD-O'Hare Intl.)
‪44 min drive‬

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Room options

Tower 2 queens

248 sq ft
Resort view
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Tower

193 sq ft
Resort view
Sleeps 3
1 King Bed

About the neighborhood

West Chicago

Pheasant Run Resort places you next to Dupage Expo Center and within a mile (2 km) of Charlestowne Mall. This 293-room hotel has an outdoor pool, an indoor pool, and free in-room WiFi.

What's nearby

Dupage Expo Center - 1 min walk - 0.0 miles
Charlestowne Mall - 15 min walk - 0.8 miles
Arcada Theater - 7 min drive - 3.6 miles
Kane County Fairgrounds - 11 min drive - 5.7 miles
Central Dupage Hospital - 15 min drive - 8.4 miles

Getting around

West Chicago Station - 11 min drive
Chicago, IL (DPA-Dupage) - 4 min drive

Restaurants

‪McDonald's - ‬9 min walk
‪Portillo's - ‬14 min walk
‪Hawthorne's Backyard - ‬6 min drive
‪Panera Bread - ‬2 min drive
‪Starbucks - ‬13 min walk

About this property

Pheasant Run Resort

Suburban hotel with a health club and a sauna

Pheasant Run Resort features an indoor pool, an outdoor pool, and a gym. You can take advantage of free parking, along with an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and a hot tub.

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free weekday newspapers, and free local calls are also standard.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Spanish

Similar properties

Pool
Hot Tub
Pet friendly
Parking included

$83 nightly

Jun 22 - Jun 23

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transportation

Airport shuttle available
Free self parking on site
Free RV/bus/truck parking on site

Food and drink

Snack bar/deli

Things to do

Arcade/game room
Golf
Health club
Hot tub
Indoor pool
Library
Outdoor pool
Piano
Sauna
Shopping
Steam room
TV in common areas

Family friendly

Arcade/game room
In-room crib
Indoor pool
Outdoor pool
Refrigerator on request
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services

Business services

24-hour business center
Conference center
Meeting rooms

Outdoors

Garden
Picnic area
Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Wheelchair accessible (may have limitations)

16 floors
5 buildings
Banquet hall
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Free crib
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

Coffee/tea maker
Free bottled water
Refrigerator on request

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Free weekday newspapers
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1:00 AM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Up to 3 kids 1 year old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 75.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4 PM—-1:00 AM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Pheasant Resort

Pheasant Run Resort St. Charles

Pheasant Run Resort

Pheasant Run St. Charles

Pheasant Run Resort West Chicago

Pheasant Run West Chicago

Pheasant Run Resort Hotel

Pheasant Run Resort West Chicago

Pheasant Run Resort Hotel West Chicago

Frequently asked questions

Is a free cancellation option available at Pheasant Run Resort?

Pheasant Run Resort provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to do around Pheasant Run Resort?

This hotel is located in West Chicago, just steps from Dupage Expo Center. You'll also find Arcada Theater and Charlestowne Mall within a short drive.

Is parking available on site at Pheasant Run Resort?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Pheasant Run Resort have a casino?

No, Pheasant Run Resort doesn't have a casino.

Will I find an indoor pool at Pheasant Run Resort?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

What do couples enjoy most about Pheasant Run Resort?

Amenities that appeal to couples at this hotel include premium bedding, free Internet access, and bathrobes.

Does Pheasant Run Resort have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Pheasant Run Resort have a restaurant with a breakfast menu?

No, Pheasant Run Resort doesn't have a restaurant that serves breakfast.

Does Pheasant Run Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Pheasant Run Resort?

The closest major airport to Pheasant Run Resort is Chicago, IL (DPA-Dupage), which is 1.8 mi away (4 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is around 18.4 mi away.

Are there rooms with balconies that I can book at Pheasant Run Resort?

Yes, some guestrooms at this hotel offer a patio where guests can enjoy golf course or resort views.

Does Pheasant Run Resort host weddings?

Take advantage of the wedding venue at Pheasant Run Resort if you plan to say "I do" during your trip.

Pheasant Run Resort Reviews

6.8

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

10/10 Excellent

Walter

Traveled with family

Feb 27, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Went as a family trip and my family had a great time.

Stayed 1 night in Feb 2020

2/10 Terrible

Holly

Traveled with family

Feb 26, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

one of the worst stays

This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with family

Feb 23, 2020

Disliked: Property conditions & facilities

Closing is a good thing

I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.

Stayed 2 nights in Feb 2020

2/10 Terrible

Antoinette

Feb 18, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible

Stayed 1 night in Feb 2020

4/10 Poor

Chris

Feb 18, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1.5 stars

There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Feb 17, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beast is a swimming pool, the room where ok too

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Feb 16, 2020

Disliked: Cleanliness, staff & service

Stayed 1 night in Feb 2020

2/10 Terrible

Alissa

Traveled with family

Jan 25, 2020

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

This place sucks

Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.

Stayed 1 night in Jan 2020

10/10 Excellent

Robert

Business traveler

Jan 24, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Stayed 1 night in Jan 2020

6/10 Okay

ANNA MARIE

Jan 18, 2020

Liked: Room comfort

Disliked: Cleanliness

The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while

Stayed 1 night in Jan 2020

8/10 Good

katherine

Jan 13, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Love the water pool

Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner

Jan 12, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.

Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner

Jan 4, 2020

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Customer service here is terrible front desk woman name starts wit a S was so rude

Stayed 1 night in Dec 2019

8/10 Good

Dave

Traveled with family

Dec 29, 2019

Liked: Staff & service, room comfort

Stayed 1 night in Dec 2019

2/10 Terrible

David

Dec 28, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

2/10 Terrible

David

Dec 28, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children

Dec 23, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.

Stayed 1 night in Dec 2019

4/10 Poor

Terry

Dec 23, 2019

Disliked: Cleanliness, property conditions & facilities

Disappointing

We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.

Stayed 1 night in Dec 2019

4/10 Poor

Rebecca

Dec 18, 2019

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Dec 13, 2019

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

8/10 Good

Jana, Illinois

Traveled with group

Dec 9, 2019

Liked: Cleanliness, staff & service, amenities

The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.

Stayed 2 nights in Dec 2019

10/10 Excellent

emma

Traveled with family

Dec 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019

8/10 Good

Daniel, Naperville

Traveled with family

Dec 1, 2019

Liked: Cleanliness, staff & service

Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.

Stayed 1 night in Nov 2019

2/10 Terrible

Tina, Chicago

Traveled with family and small children

Nov 30, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.

Stayed 1 night in Nov 2019