Proximity to riverside trail.
What I didn’t like there was something in the bed like a bug or something I couldn’t sleep all night. Other thing someone tired opening the door like at 8 am .
The property was decent, especially for the price. The walls were a little thin so could hear the hallway noise. Check in was very slow. The clerk was friendly, but scattered. She finished a somewhat lengthy project before starting to check us in. Then had computer issues--which were out of her control. But then she took a phone call in the middle. We were early, so I know that complicates things, but we were also in a hurry, so having the delays was frustrating. It took about 15-20 minutes to check in which seemed lengthy given that there was no one in line in front of us.
Loved it closed to everything, restaurants, stores, right in downtown Wenatchee. More parking space would be good.
Employees are always great. The room is always nice and clean, only complaint are the pillows. I did not sleep at all. Those are the most uncomfortable pillows I've ever had a5 a hotel.
I have stayed at this hotel a few times and I really enjoyed my stay, however; this time people were loud, kids were running down the hall at 11:00 in the night and the parents didn't seem to do anything about it. People were trying to sleep and the kid was running up and down the hall for about 10 minutes. There was also a couple outside the side exit doors smoking and they were not 20 feet away from the building as instructed in the sign. As we walked to the third floor the hallway smelled like cigarettes smoke, I thought it was a non smoking area. This time I was disappointed with my stay at this hotel, I don't know if I will continue to book with them.
Decent, clean place to stay and the staff is friendly.
Decent place, not spectacular just average. But I really don’t have any complaints.
over the hotel was very clean the wifi was decent only issues i had with hotel No little shampoo bottles you normally find in the bathroom or bar soap just makeup remover. the other thing i hated was very load place stayed on first floor and could hear all the people from pool area and the breakfast are so in short you could hear everyone on second and third floor walking until 1am then you had all the peeps yelling and running going to breakfast at 6am.
The previous reservation didn't extend the extension.
Parking can be tough on full night We stay here a few times per year Recommend
I stay in many hotels, so I know what kind of service we should get. I wasn’t pleased it all with front desk. I don’t appreciate people being rude. I definitely won’t stay there again.
Confortable room. The toilet was not cleaned when we arrived.
Overall the property was clean and the description was accurate on the website. The only downside what that when we arrived and got the kids settled down for bed we noticed the sink was leaking and the whole floor was wet. We then had to pack everything and move to another room. The staff was great but I expect the rooms to be inspected between guests. The leak was very noticeable and sprayed everywhere.
Facility looked to be recently upgraded, great location in the middle of town, staff was friendly, breakfast was great, and room temps easy to control.
Located within a 5-minute walk of Wenatchee Valley Hospital & Clinics, Best Western Plus Wenatchee Downtown Hotel is within a 15-minute stroll of Confluence Health Foundation. This 81-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 81 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 50-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free local calls, and ironing boards.
Guests of Best Western Plus Wenatchee Downtown Hotel have access to an indoor pool, a 24-hour gym, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, a 24-hour business center, and free newspapers.
Proximity to riverside trail.
What I didn’t like there was something in the bed like a bug or something I couldn’t sleep all night. Other thing someone tired opening the door like at 8 am .
I'm sorry you lost sleep. I'm not sure if you saw something or felt something since you can't identify it. We have our property treated every month so we shouldn't have unwanted pests hindering our guests stay. I'm sure if someone attempted entering your room is because another guest wasn't paying attention to the appropriate room number.
The property was decent, especially for the price. The walls were a little thin so could hear the hallway noise. Check in was very slow. The clerk was friendly, but scattered. She finished a somewhat lengthy project before starting to check us in. Then had computer issues--which were out of her control. But then she took a phone call in the middle. We were early, so I know that complicates things, but we were also in a hurry, so having the delays was frustrating. It took about 15-20 minutes to check in which seemed lengthy given that there was no one in line in front of us.
I'm sorry your check-in was delayed; however, early check-ins often require checking with housekeeping to see if any rooms are available that meet your requested room type. We appreciate your business and hope this does not discourage you from staying again.
Loved it closed to everything, restaurants, stores, right in downtown Wenatchee. More parking space would be good.
We're happy you enjoyed your stay and the location of our property. Thank you for your business.
Employees are always great. The room is always nice and clean, only complaint are the pillows. I did not sleep at all. Those are the most uncomfortable pillows I've ever had a5 a hotel.
Thank you for your comments. We do have softer pillows available upon request. We appreciate your business and hope you give us another opportunity to provide you with a great stay.
I have stayed at this hotel a few times and I really enjoyed my stay, however; this time people were loud, kids were running down the hall at 11:00 in the night and the parents didn't seem to do anything about it. People were trying to sleep and the kid was running up and down the hall for about 10 minutes. There was also a couple outside the side exit doors smoking and they were not 20 feet away from the building as instructed in the sign. As we walked to the third floor the hallway smelled like cigarettes smoke, I thought it was a non smoking area. This time I was disappointed with my stay at this hotel, I don't know if I will continue to book with them.
We apologize you had a bad experience. Even though smoking rules are posted at every exit and kids were allowed to run the halls without supervision, we do our best to enforce the rules and contact parents to get the children under control. We hope you give us another opportunity to provide you with the accommodation and service you've come to expect from previous stays. Thank you for your business.
Thank you for your business.
Decent, clean place to stay and the staff is friendly.
We appreciate your comments. Thank you for your business.
Decent place, not spectacular just average. But I really don’t have any complaints.
Thank you for staying with us. We appreciate your business.
over the hotel was very clean the wifi was decent only issues i had with hotel No little shampoo bottles you normally find in the bathroom or bar soap just makeup remover. the other thing i hated was very load place stayed on first floor and could hear all the people from pool area and the breakfast are so in short you could hear everyone on second and third floor walking until 1am then you had all the peeps yelling and running going to breakfast at 6am.
We do our best to provide comfortable conditions for all our guests and we're truly sorry the full house created disturbing noise conditions. I will follow-up with housekeeping to ensure all amenities are placed in the rooms. Thank you for your business
Thank you for completing the survey. We appreciate your business and look forward to serving you again.